This document describes an experiment conducted to examine the effects of two training course characteristics (mode of delivery and provision of summary notes) on knowledge gained about software. 160 participants were randomly assigned to conditions that varied these two factors. They completed an IQ test, training, and a knowledge test. ANOVA was used to analyze the effects. It found significant main effects for both factors, with higher knowledge scores for face-to-face training and when notes were provided. A significant interaction showed the factors' effects depended on each other.