Managing Your Outsourced Partner!!

1. Managing Your Outsourced Partner
Don’t forget - this time you're the client! Its your work and it needs to be done your way!
Never Sacrifice. Set Daily, Weekly, Monthly meetings to review quality and production
and also address any outstanding or problematic issues.
Develop a chain of command for your process and team. Set Daily targets. Have a clear
and concise disciplinary action plan.
Ensure that at least 1 US staff member is available to coordinate/assist the outsourced
team. Implement and Develop an ongoing training program.
Implement and Develop an ongoing training program.
Documentation of responsibilities, workflows, communication
and chain of command .
Mandate that an on-site outsourced manager be assigned to
your project/team. Develop a Quality Assurance Plan that
your overseas partner must follow and report on.
The whole point of outsourcing is that it is very cost effective, which means you should always get things your way.