Case Study to show how making employees take up CAPM certification led to better performance of the team in managing project along with improving communication

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Raising Bars with CAPM Certification Course (Case
Study)
A good manager with efficient resources athis disposalcan drive changes. But if
the samemanager has to work with unskilled resources, the resultmight remain
unimpressive. Organizations have long passed the stage wherethey used to
exclusively investin training the managers only. The new industry trend is to
promote even the associates to acquire certifications in advanced and in-demand
subjects.
I am Robert and I have been a Projectmanager in a firm that provides ITsolutions
to the start-ups. I ama certified CAPM and PMP professional.

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Challenge
Three years back, the leadership team realized that with most of the business
coming fromstart-ups, thedemand for customizations was on the higher end.
The associate level employees were not adequately trained to face the level of
challenges they were exposed to. With untrained employees at his disposal, the
managers faced a huge workload preventing them frombeing able to train the
associatelevel employees, thus forming a vicious cycle.
Solution
The solution to the problem did not come easy. The very firststep came in the
formof identifying business drivers and the respectivesuccess criteria. Execution
strategies were promptly discussed with the managers along with finding or
developing a training plan that could upskill the employees. The answer to this
question came in the formof Certified Associate in ProjectManagement
certification. With the scopeof certification extending fromthe introduction to
projectmanagement and project environmentto project stakeholder
management, CAPMcertification was justwhatthe company needed. Appearing
and clearing the CAPM examination was made mandatory to monitor and
improvequality. In addition to this, internal instructors wereassigned to drive the
whole process and assistany employee who needed any help.

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Result
With the plan in effect, the general performanceof the associatelevel employees
witnessed a tremendous improvement. A couple of other benefits derived from
the plans were:
● With the reduction of workload, middle-level managers got the opportunity
to explore various new innovations.
● Managers could communicate projectissues with the employees clearly.
● Associatelevel employees got the chance to apply the knowledge
immediately to the projects.
● Gradualimprovement in client experience was noted.
The success of CAPM certification also encouraged the organization to invest
more in employee training.

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