Kevin Lee has over 14 years of experience in operations management positions. He currently works as the Security Operations Manager for Premier Transportation, where he supervises security officers and develops policies and procedures. Previously, he worked as a Department Supervisor for Walgreens, where he trained and managed photo technicians. Lee also has 6 years of experience as a Department Leader in the U.S. Navy, where he oversaw security forces. He is pursuing an MBA from Eastern Michigan University and holds a Bachelor's degree in Social Work from the same institution.

1. Kevin Lee
601 Toledo Ave
Monroe, MI 48161
Cell: 734-770-8408
LinkedIn: www.linkedin.com/in/Klee45
Klee45@emich.edu
EXECUTIVE SUMMARY
Management professional with over 14 years of comprehensive operations experience, with specific expertise relating
positions combining technical and financial expertise to effectively lead project coordination, program management, and
manufacturing technology efforts. Progressive and stable experience in Operations management positions. Background and
qualifications in personnel and human resources administration, facilities management, operations administration,
budgeting, security management, training and education analysis, public and motivational speaking, customer relations,
research and investigation, Policy creation, State and Federal regulation adherence, and report and forecast development.
Management style promotes high efficacy, self regulation, incentive motivation, Training Oriented, flexibility based, And
meaningful feedback in a constructive manner. Emphasis is placed on Discipline, Teamwork, Diversity, Recognition, and
Communication. A core belief exists that management should always lead by example while supporting employees in every
aspect needed to conduct efficient flexible services with a focus on progress. A self starter, with both hands on and
educational experience. Utilizing outside-the-box thinking to climb the ladder from the ground up. Obtaining a diversified
formal education combined with military training and vocational education to advance through leadership roles. With
constant continuing education on the mind and always looking for new innovative ways to support both peers, employees,
and business advancement.
PROFESSIONAL BACKGROUND
Security Operations Manager 5/2011-Present
Premier Transportation Monroe, Mi
• Provided Loss Prevention and tactical oversight of a $8M cross dock facility with 4 Supervisors as direct reports,
supervised four shifts of 25 total Security Officers.
• Communicated with the company President/Owner, Board of Directors, Vice Presidents, Regional Manager,
Support Services Manager, Human Resource Manager, Senior Training Manager, and Quality Assurance Manager.
• Established policies and procedures manual nationwide for client, maintaining usage at over 16 facilities
nationwide directed at formal unified procedures in dealing with client transports at an estimated $1M per trailer.
• Conducted security-training classes focusing on bomb threat procedures, emergency preparedness, asset protection,
and public relations with all client facilities on contract nationwide.
• Developed a loss prevention department from inception
• Participated in physical inventories, reviewed and analyzed final inventory reports identifying high-percentile
shrinkage entities, and planned and implemented shrinkage controls
• Reduced staff personnel while improving response time and communications between corporate services and other
departments within the company
• Communicated with multiple facilities at once to ensure shrinkage reduction on high value loads.
• Enforced all company policies including Quality, Health Safety & Environmental (QHS&E), Drug and Alcohol,
and Standard Operating Procedures
• Brought in existing equipment, set up office procedures using existing company procedures and programs
• Interviewed and trained new employees, processed payroll, and conducted daily sales meeting with staff and
management
• Maintained around the clock 24/7 on call status to resolve all crisis and assist and support staff as necessary
• Handled budgets including monthly, quarterly and yearly costs and estimates

2. • Maintained inventory, ordered parts and supplies for employees and supervisors, scheduled staff, and monitored
performance
• Communicated with the company president/owner, information technology manager, human resource manager,
senior training manager, and quality assurance manager
• Worked with Customer Asset Protection to ensure high value property secured while stationed at facility while in
transit at a national level.
• Reviewed and analyzed production, quality control, maintenance, and operational reports to ascertain cause of
nonconformity with employee operating regulations
• Created programs to identify and reduce shrinkage and loss with external departmental operations managers
• Implemented higher performance standards for Officers, and improved overall quality, satisfaction, and employee
retention with a turnover rate on 1 employee in 6 years.
• Created, implemented, and controlled a program with an efficiency rating of 98% over a 6 year period
• Coordinated/directed activities of organization to obtain a flawless audit rating by client and customer asset
protection team with 0 infractions in a 6 year period
• Developed and analyzed statistical data and client specifications, established quality protocols, participated in
quality training and safety programs, and developed procedures and reports to capture statistical data
• Personally addressed client complaints upon escalation by assistant managers
• Fairly handled all departmental conflicts, creating sound resolutions, while conducting all exit interviews when
employees resigned from company
Department Supervisor 2/2009 - 3/2011
Walgreen Monroe, Mi
• Recruited, trained, and supervised staff of 4 photo technicians to provide customer service in retail setting
• Managed all activities of the photo department, with responsibility for developing the sales strategy
• Initiated and implemented an employee recognition program
• Oversaw an in-house technical training program that allowed all technicians to earn certification
• Reviewed bills for incoming merchandise and customer orders
• Planned, developed and implemented operating procedures to improve product quality
• Interviewed and evaluated personnel
• Modified time lines and work schedules according to company needs
• Resolved problems and revised existing systems
• Proven ability to turn projects around that are behind schedule and over budget
• Supervised colleagues during hectic seasonal periods
• Arbitrated in all termination situations and participated in all termination interviews. Conducted all exit interviews
and identified causes for termination
• Planned and organized numerous programs
• Responsible for assessing staff adherence to policy standards
• Consistently able to obtain high productivity from employees
• Expertise in management, training, development, negotiation and budgeting
• Skilled in determining program needs through task analysis
• Assisted in store operations, marketing, advertising and sales
• Delivered final product on time meeting client specifications
• Developed effective systems for accomplishing project goals, in the context of convention planning, to meet client
project time frames and outcomes successfully
• Proactively managed projects by preparing and presenting proposals, writing statements of work, and building
client relationships
• Managed multiple projects and successfully achieved milestones, ensuring projects complied with all cost requests.

3. MILITARY EXPERIENCE
Department Leader 6/2003 - 2/2009
United States Navy San Diego, Ca
• Increased critically under-manned shop staffing level to 100% at zero cost through inventive re-allocations.
• Oversaw more than $87K in facility upgrades that extended mission capability for decades.
• Instrumental in discrepancy free facility safety inspections performed by higher authorities
• Served as senior, non-commissioned officer as part of a 1700-person internationally deployed security force.
• Prepared and maintained organizational contingency operations plans in support of assigned Department of
Defense special missions; continuously updated plans to meet changing mission environments.
• Prepared and implemented individual and team training programs to include tactical security operations, weapons
qualifications, physical training, and equipment readiness.
• Consistently achieved 100% equipment readiness rating for unannounced deployment exercises
• Insured currency and accuracy of equipment maintenance and inventory records
• Maintained general and special operational readiness of 28-member quick response, amphibious security force for
no-notice, global deployment within 18 hours.
• Oversaw mission performance of 48-person unit responsible for physical and tactical security of Regiment
Command Center.
• Responsible for three courses of instruction in hand to hand combat training, assault weapons training, beach and
clear training.
• Served as Squad Leader, Team Leader, and Training Specialist.
SKILLS SUMMARY
• Quality and Productivity Improvement
• Relationship and Team Building
• Staff Training and Development
• Cross-Cultural Communications
• Supervising Management Teams
• Public Speaking & Presentations
• Communication
• Cost Containment
• Staffing and Management Development
• Strategic Planning and Growth
• Scheduling, Quality and Production Management
• Purchasing and Materials Management
• Inventory Planning & Control
• Conducting Training Programs
• Productivity Analysis, Process Improvements
• Policy and Procedure Development
• Recruitment, Selection, Training, and Leadership
• Coaching and Motivating Staff
• Budgeting -- Capital and Operating
• Organizational Management
• Financial Management
• Office Administration

4. EDUCATION
MBA-Business Administration 2015-Ongoing
Eastern Michigan University Ypsilanti, Mi
Major GPA: 3.95
• Currently working towards a Masters degree in Business Administration.
• Part time online classwork while fully funding education through self employment.
• Able to maintain workload while working 55-73 hours per week.
• Completing above average grades while parenting three children under 3 years old.
Bachelor of Science, Social Work Theory, Policy, and Practice, Foundations of Social Science
Minor: Business Management, Criminology, and Psychology.
Eastern Michigan University Ypsilanti, Michigan
GPA: 3.93, Major GPA: 3.95 Graduated 2015
• Magna Cum Laude.
• Graduated in the top 1% of class.
• Dean's List 16 consecutive terms while working 45-65 hours weekly.
• Extensive research in Title IX, Psychology, Foster care Services, Youth Adjudication, and Welfare Policies.
• Internship: Monroe County Youth Center, Monroe YMCA, Ozone House, and DHS.
• Contributed to the university and surrounding community with activities through various organizations.
• Candidate for honors writing courses and tutoring services.
• Classroom speaker on foster youth for 100 level courses.
• Completed course work in Writing for Agency Practices, which has significantly contributed to my expertise in
documentation and all Agency writing.
ACHIEVEMENTS
• Slashed overhead costs by 14%
• Directed the opening and successful management of a new department from ground zero, achieving 1st place
among 14 facilities in efficiency and operational costs
• Demonstrated techniques to serve difficult client, reducing customer complaints by 100%
• Maintained responsibility for security and appropriate use of equipment valued in excess of $42M
• Decorated veteran of 2 foreign wars, with multiple awards and citations for serving with Honor.