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​A​rpit ​S​axena
Email: arpi13111990@gmail.com Phone: +91 9990297261
Aspiring for Managerial assignments in a growth oriented organization leverage my experience and skills
for organizational growth and help me reach higher echelons
A value driven and seasoned professional with 2.5 years of experience in Banking and Operations; expertise in
the entire spectrum of Banking/Branch Operations; ability to relate to people at all levels of business and
management; Possess valuable insights, keen analysis and a team approach to implement best practices to
achieve business excellence.
➔ Proven track record in enhancing the bottom line profitability by ensuring optimal utilization of
available resources
➔ An enterprising leader with proven ability to motivate personnel towards achieving organizational
objectives and adherence to industry best practices
➔ Proficient in developing & streamlining the process with proven ability to enhance operational
effectiveness and meet operational goals within the cost, time & quality parameters
➔ At ease in high stress, fast­paced environments with emerging and multiple responsibilities
➔ A strong communicator possessing leadership, organizational, and team building skills with ability to
grasp new concepts quickly and utilize them in a productive manner
Competency Matrix
➔ Business Development
➔ System Implementation
➔ Branch Sales/Operations
➔ Branch Audits
➔ Client Servicing
➔ Profit Center Operations
➔ Gap Analysis
➔ Organizational Skills
➔ Strategic Planning & Implementation
➔ Leadership Skills
➔ Team Management
Job Profile­Deputy Manager Band II
Feb 2014 Till Date ICICI Bank Limited, Privilege Banker(Deputy Manager Band II)
Major responsibilities included:
● Implementing the Branch Marketing and Business Development Plans.
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● Owning and maximizing probability of the customer portfolio assigned to me.
● Handled the most significant client prospects and targets, achieve new business opportunities.
● Able to deliver quick and professional decisions to customers within the set criteria/guidelines and
ability to explain concisely the Bank's requirements and ensure these are fully met.
● Maintained the highest standards of customer service at the Branch.
● Receiving customer complaints, liaising with appropriate departments and ensuring prompt and
satisfactory resolution to the customers.
● Pro­active development of sales/service initiatives.
● Ensure compliance of all internal procedures and operational controls like transaction monitoring, anti
money laundering guidelines, Five S
● Ensured that Customer Service is given the highest priority by every employee in the branch through
constant trainings on customer service and over seeing them during customer interactions
● Provided full operational support/resources to Branch, and improve my efficiency in sales ,service and
compliance.
Career Accomplishments
At ICICI Bank:
● Got two promotions in last 2 year
● Received several awards from MD CEO and zonal Heads In Retail Banking Products
● Successfully enhanced my portfolio base
● Handled annual audits conducted by corporate internal audit team and by RBI to the satisfaction of the
management.
● Best Performing Privilege Banker in terms of NCA mobilization and Life Insurance.
● Handled the comprehensive audit conducted by the Internal Audit Department successfully.
● Participation in improvement the GL size of branch from 32crores to the present figure .
● Select as best Privilege banker in terms of NCA
Professional Experience
ICICI Bank​, (Feb’14 – Present)
Privilege banker (Reporting to Branch Manager) (Feb’14 ­ Present)
Key Deliverables:
➔ Responsible for Sales, Service, and Compliance of the entire portfolio mapped to me.
➔ Administering the operations of the branch as per the bank and RBI guidelines
➔ Ensuring the achievement of customer satisfaction
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➔ Driving Sales,Privilege Banking,PB,CASA Sellin
➔ Product Holding,Managing Relationship with HNI Clients
PR Infotel​ (May’12­Feb’13)
➔ Technical Support Officer​ (US Process)
➔ Providing online Technical support to Customers Using Ammy or Teamviewer.
➔ Successfully completed multiple training sessions organised by the company for personal grooming
(Values, Demystifying Interviews, People Management, Time Management).
➔ Attended multiple sessions with Senior Leadership for career growth.
Qualifications
➔ PGDB with specialiastion in Banking and Insurance with 8.12 CGPA from Manipal
University,Bangalore(INDIA)
➔ B.Tech from College Of Enginnering Scinces and Technology with 73 %(I.T),UPTU
➔ Completed 12th from Happy Hours Inter College,Lucknow (affiliated to UP Board)
➔ Completed 10th from Happy Hours Inter College,Lucknow (affiliated to UP Board)
Trainings
➔ Graduate of Branch Leadership Training Program of ICICI Bank
➔ IRDA Certified
➔ AMFI (NSDL)
➔ AMFI (NISM)
Personal Details
Date of Birth: 16​th​
December, 1991
Languages Known: English, Hindi
Preferred Locations: Open to Any
Marital Status: Single
References: Would be furnished upon request
(Arpit Saxena)
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