1. Morgan Outland
4/24/2016
Human Relations Plan
Organizational Structure:
The organization structure is simplistic. I will manage all employees and professional
contacts, and will be communicate directly with the senior designer. The senior designer
will work closely with the kitchen and junior designers. The owner, Morgan
will determine resources requirements and monitor expenses for all aspects of the
business.
Owner/Finance
SeniorDesigner
Kitchen
Designer
Junior
Designer
Sub-Contractors/Vendors

2. Job Descriptions:
Kitchen designer:
We are looking for someone deliver a world class service, promoting all product ranges from
kitchens to furniture and all related products; create and present inspiring kitchen designs using a
CAD design package; support and guide customers throughout the entire design and installation
journey; work closely with all team members to provide a friendly, warm and efficient service.
You’ll have the ability to manage the sales project management process plus ideally a knowledge
of CAD design packages (Autokitchen or AutoCAD), although this isn’t as essential as your
experience of working in a retail environment, selling a design led product such as kitchens,
bathrooms or interiors. You’ll be an engaging person that inspires customers; you’ll hold a clean
driving license and have your own transportation. The 5 day working week includes Saturdays.
Salary will be in the range of $18,000 to $24,000 plus commission and benefits. Please contact
Morgan Outland for further details.
Junior Interior Designer:
This Designer creates luxurious interiors and works with a team of highly skilled textile and
furniture designers, craftspeople, technicians and other specialists, hand-picked to work on each
project because of their unique talent and expertise. The Junior Interior Designer / Graduate
must be creative and motivated to produce project drawings and elevations, project schedules,
maintaining samples library and preparation of purchase orders. For the Junior role you’ll need a
recognized design or architectural qualification and experience in interior design or architecture
with some experience in developing and producing design packages from concept through to
construction detailing and specification documents. With and aptitude for art and design, strong
conceptual, hand sketching, presentation and visualizing skills you’ll be CAD literate
(VectorWorks preferred) and possess good time management a pleasant disposition.
Senior Designer:

3. The Senior Designer will work in all phases of interior design projects from concept through to
site construction and installation, coordinate site activity, select furniture, features and fittings,
create project budgets with the owner and anticipate and solving design challenges.
For the Senior Designer role you’ll need a degree in Interior Design or Interior Architecture plus
experience in designing high-end bespoke interiors for residential clients and property
development schemes. As well as being mathematical sound and having excellent
communication, time management and multitasking skills. You must be software proficient in
VectorWorks, InDesign, Photoshop, Word and Excel. The candidate must have the ability to
coordinate, delegate, give feedback, and mentor subordinates regarding their work and
professional development will be essential as will the ability to work as part of a team and
maintain a positive attitude. Hours are 9am to 5pm with an hour for lunch, Monday to Friday.
Salaries are negotiable, dependent upon experience.
Decision Making:
To make good decisions, there are several things to consider. First, find out all the facts and
information based on the company’s needs. Then after a full discussion of the facts and
alternatives, the business will commit to the decision and notify appropriate employees of the
plan of action moving forward. I would incorporate myself, and the senior designer in the major
decision making policies.
Hiring Policy:
The owner will manage the hiring process for all regular positions within the business. All
applications for regular full-time and part-time employment shall be submitted to the owner for
consideration. The owner will utilize the senior designer to assist in the process as appropriate.
An application form will be provided by the owner. Supplemental questionnaires may be
required in certain situations. All candidates must complete required application materials with
original signatures, and ensure they are submitted by the application deadline, in order to be
considered for the position. Applicant qualifications will be evaluated in one or more of the
following ways: training and experience rating, and a face-to face interview. The selection
process will be a cooperative effort between the owner and senior designer. Relatives of current
employees may be hired only if they are the most qualified and there will be no supervisory
reporting relationships between them as a result of the hiring. There will be no discrimination of
employees or applicants for employment based on race, color, creed, religion, ancestry, national
origin, sexual orientation, disability, marital status, status with regard to public assistance,
political affiliation, sex or age

4. Interviewing Questions:
 What do you think is the most unique thing in your portfolio?
 What did you learn as a result of doing this project?
 What shows your technical proficiency best in your portfolio?
 Can you describe the design process for one of your designs?
 Are you a student member of any professional design organizations?
 Would you describe yourself as more design-oriented or more technical-oriented?
 Did you ever work in teams on a project? How was that?
 Tell me a situation in which you had to work with a difficult personality – how did you
handle it?
 Give me an example of an important goal you set for yourself and tell me about your
progress in reaching that goal.
 Where do you see yourself in 5 years?
 Describe what you would consider to be the perfect job.
 What would you do if the client rejected every single design idea you presented at the
final presentation?
 Give me three words that would describe you as a person.
 What skills do you think you have that could benefit this company?
 Do you have any questions for me?
Motivational Techniques:
Creative a Positive Work Environment:
The company will motivate employees by creating an upbeat, positive work environment.
Encourage teamwork and idea-sharing, and make sure employees have the tools and
knowledge to perform their jobs well. Be available when employees support and to be a
good listener and mediator. Eliminate conflict as it arises, and give employees freedom to
work independently when appropriate.
Set Goals:
Help employees become self-motivated by helping them establish professional goals and
objectives. Making sure the goals are similar to the goals of the company. The goals must
be reasonable and achievable so employees do not get discouraged. Positive feedback will
be given and acknowledge after each accomplishment.

5. Recognize Achievements:
Celebrate employee achievements through employee-of-the-month or star performer
awards. Make a big deal out of accomplishments by celebrating at staff meetings. Print
certificates or engrave plaques, issue a press release or post a notice on your company
website. Recognize team accomplishments as well as individual efforts.
Solicit Employee Input
A survey will be filled out by employees about their levels of satisfaction. This will help
identify potential morale breakers before they get out of hand. Soliciting employee input
also shows staffers that we care about their opinions and want to continually improve
working conditions.
Benefits:
The company will offer healthcare insurance once an employee has reached a six months
probationary period. After the probationary period, employees are granted six days of sick
leave each year. If the six days are not used in a year, the days are added to the following
year. After one year of employment, the employee will receive five days of paid vacation
leave. The vacation leave cannot accumulate from one year to the next.
Evaluation Methods:
Self-Evaluation:
The employee will be asked to rate their own performance by using a form that requires a
rating scale of 1 to 5 with 5 being excellent. The form will include written responses as
well. The employee will submit the self-evaluation two weeks prior to meeting with the
evaluator.
Rating Scale:
A rating scale will be used by the evaluator to determine the key areas of the employees.
This includes will job skills, teamwork, communication skills, creativity, time
management, reliability and flexibility.
Informal/Formal Methods of Communication:

6. Management will communicate to all employees by establishing a mandatory meeting
every Monday at 9:00am. A plan for the week is discussed and review of all projects and
timelines are updated to ensure everything is on schedule. All employees will have access
to a computer and are able to check their email on a daily basis. All policies, procedures,
business goals and mission statement will be printed and given to all employees upon
hiring. All policies, procedures, business goals, and mission statement will be posted in
the employees’ work-room area as a daily reminder.
Disciplinary Actions:
Depending on the offense one could be subject to one of the following actions:
Oral Warning: The management will speak with the employee about what they are observed and
why the behavior is not appropriate. The consequence of failure to demonstrate immediate
changes could result in further action.
Written Warning: Once the oral warning is given and the employee did not demonstrate a change
in behavior then a written warning is given. This action could be used more than once, if
necessary.
Dismissal: This action is taken when the performance counseling and progressive discipline have
failed to get the employee's attention to the problem.
In extreme cases, such as job abandonment, theft, or an act that endangers others, the offense will
be reasons for immediate termination.
Pay Scale/ Policy:
Employees will follow the below pay-scale chart. To receive the 1% commission, the design
project must be complete on time with 100% customer satisfaction. After the initial pay for year
one, employees can be eligible for a pay raise if they have an excellent evaluation.
Position-Title
Beginning Annually Pay
Scale
1%
Commission
Senior Interior Designer $26,000 $260
Junior Interior Designer $19,000 $190
Kitchen Designer $19,000 $190

7. Philosophy:
Runaway Gloss is an interior design service for discerning, quality-conscious clients that seek
assistance in their design choices for their primary residences, vacation homes, and
businesses. This experience offers personal attention through the design process and also
provides design resources and products to its clients through special purchases of furniture,
fabric, and accessories. The total experience is provided in a way to inform, inspire, and
assist people through the process of transforming their home or business environment to
become a unique and personalized expression of themselves and add to their enjoyment of that
interior space. We strive to provide the highest quality interior design consulting experience
possible. We are committed to communicate with our client base through the website and
personalized communication techniques. We strive to retain clients to generate repeat purchases
and initiate referrals.
Company Policy Discussion and Dissemination:
All employees will have access to a computer and are able to check their email on a daily
basis. All policies, procedures, business goals and mission statement will be printed and
given to all employees upon hiring. All policies, procedures, business goals, and mission
statement will be posted in the employees’ work-room area as a daily reminder. If and when
policy changes are made, these new policies will be given to employees in writing.
Training Policy:
Employees are encouraged to attend seminars and webinars to improve their skills and to
keep up with the latest fades and trends in the field of interior design. An employee can
request three days with pay to attend seminars to enhance their job performance. This request
must be approved by the manager two weeks before the event. If the event is not free, the
company will reimburse the employee 50% of the cost.
Espirit des Corps:
Runaway Gloss is providing its clients the opportunity to create a home environment to express
who they are. We seek design assistance and have the resources to accomplish our goals. The
clients desire their home to be personal, unique, and tasteful as it communicates a message about
what is important to them. Runaway Gloss will seek to fulfill the designs that are important to
our clients.