The document discusses managing conflicts through analyzing the conflict, determining a management strategy, and negotiating. It defines conflict as a natural disagreement that can occur between individuals or groups due to differing attitudes, beliefs, values or needs. The key steps in managing conflict are to analyze the nature and parties involved in the conflict, determine the appropriate management strategy such as collaboration, compromise, or avoidance, conduct pre-negotiation to set ground rules, then negotiate an agreement, and finally implement the decisions from the negotiation.

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MANAGING
CONFLIC
Prepared for Politics and Administration Class | GMGG 5124
Prof. Madya. Dr. Mohd Fo’ad Sakdan
T
By:
Shahril Budiman, Mohd Nor Affendi bin Rosdi, Shahrizal bin Mahamad

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OBJECTIVES
1. To define conflict
2. To understand problems of conflict
3. To manage and resolving conflict

3. WHAT IS CONFLICT ?
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 Natural Disagreement
 Could occur either individuals or groups
 Emerge cause of differ in attitudes, beliefs,
values or needs
A conflict exists when two people wish to carry
out acts which are mutually inconsistent
(M.Nicholson: Rationality and the Analysis of International Conflict. 1992:11

4. INGREDIENTS OF CONFLICT
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FEELINGS AND EMOTION
B
PERCEPTIONS A C VALUE
NEEDS E D POWER

5. BENEFIT OF CONFLICT
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Growth and Innovation
CONFLICT BENEFIT
New ways of thinking
?
Additional Management options

6. LOGO
MANAGING CONFLICT
ANALYZE
DETERMINE
MANAGEMENT STRATEGY
PRE-NEGOTIATION
STEPS
NEGOTIATION
POST-NEGOTIATION

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Analyze the Conflict
STEPS
Analyze the nature and type of conflict
Gathering information regarding who’s involved the
conflict
ANALYZE Understanding the conflict, reflecting on your ongoing and
planned work, and thinking about how your work contributes to
the conflict: are your strategies and activities building peace, or
DETERMINE creating or exacerbating conflict (International Institute for Sustainable
MANAGEMENT STRATEGY Development, 2013)
PRE-NEGOTIATION
NEGOTIATION
POST-NEGOTIATION

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Determine Management Strategy
STEPS
•Analyze and select the most appropriate
strategy
 Who’s group involved?
ANALYZE  What’s substance of conflict?
 Formulate strategic
DETERMINE
MANAGEMENT STRATEGY
•Conflict Management Strategies:
PRE-NEGOTIATION
 Collaboration (Win-Win Solution)
 Compromise (Win Some-Lose Some)
NEGOTIATION  Competition (Win or Lose)
 Accommodation (Lose or Win)
POST-NEGOTIATION
 Avoidance (Lose – Lose)

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Determine Management Strategy (Cont’d)
STEPS
Conflict Management Strategies:
ANALYZE
I Win I Lose
DETERMINE
MANAGEMENT STRATEGY
You Win Win-Win Lose-Win
PRE-NEGOTIATION
You Lose Win-Lose Lose-Lose
NEGOTIATION
POST-NEGOTIATION

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PRE-NEGOTIATION
STEPS
Effective Negotiation Clearly set the groundwork
ANALYZE
• Sharing information
regarding conflict causes and
DETERMINE strategic such as: Agreement
MANAGEMENT STRATEGY Joint Fact Finding
• Collaborative
cooperation with
PRE-NEGOTIATION different group
Organization
• Rules for communication,
negotiation and decision
making
NEGOTIATION Ground Rules & Agenda
• Negotiation approach and
as facilitator
• Collaborative
POST-NEGOTIATION cooperation Initiation & Assessment

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NEGOTIATION STEP
STEPS
ANALYZE
Options
DETERMINE Evaluation
MANAGEMENT STRATEGY
PRE-NEGOTIATION Interest
Written
Agreement
NEGOTIATION
Commitment
POST-NEGOTIATION

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POST-NEGOTIATION STEP
STEPS IMPLEMENT DECISIONS OF NEGOTIATIONS
•Ratification : Review of organization
procedure
ANALYZE
•Implementation : Communication and
DETERMINE
MANAGEMENT STRATEGY Collaboration as the agreement
PRE-NEGOTIATION
Negotiation Skill
Separate People From The Problem
NEGOTIATION Interest VS Position
Focus on Interest, Not Positions
Develop Optional Solutions
POST-NEGOTIATION Developing Objectives Criteria

13. References:
Breaking the Impasse: Consensual Approaches to
Resolving Public Disputes.
Lawrence Susskind and Jeffrey Cruikshank, 1987, New
York, NY: Basic Books.
Creating the High Performance Team.
Steve Buchholz and Thomas Roth, 1987, New York, NY:
Wiley.
The Eight Essential Steps to Conflict Resolution:
Preserving Relationship at Work, at Home, and in
the Community.
Dudley Weeks, 1992, New York, NY: St. Martins Press.
Getting to Yes: Negotiating Agreement without Giving
In.
Robert Fisher, William Ury, and Bruce Patton, 1991, New
York, NY: Penguin Books.
Managing Public Disputes: A Practical Guide to
Handling Conflict and Reaching Agreements.
Susan L. Carpenter and W.J.D. Kennedy, 1988, San
Francisco, CA: Jossey-Bass Publishers.
The Planner as Dispute Resolver: Concepts and
Teaching Materials.
A. Bruce Dotson, David Godschalk, and Jerome Kaufman,
1989, Washington, DC: National Institute for
Dispute Resolution
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14. Thanks for
your attention
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