This document discusses conflict in the workplace and how to manage it. It defines conflict as friction between individuals due to differences in opinions, ideas, beliefs, values, needs or objectives. Conflict can arise due to people seeing things differently, having different ideologies or goals, poor communication, or competition over limited resources. While conflicts can improve group cohesiveness or trigger new solutions, they can also reduce productivity and delay decisions if not handled properly. The document recommends managing conflicts through respectful communication, asserting needs, solving problems, negotiating, and controlling emotions.
3. Conflict may be defined as friction
between individuals due to
differences of opinions, ideas, beliefs,
values, needs or objectives.
WHAT IS
CONFLICT ?
18. Negotiat
e
How do you deal with conflict situations?
Solve the
problem
Conceptual
skills
Communication
Skills
Listening / Asking
Question
19. Resolve the conflict in a healthy way
How do you deal with conflict situations?
Be polite and respectful
Assertive
action
Manage emotions and
tempers
20. “Conflict arises when a difference between two
(or more) people necessitates change in at least
one person in order for their engagement to
continue and develop. The differences cannot
coexist without some adjustment”.
