This document contains a series of multiple choice questions and answers about organizational behavior topics. It covers introductory concepts like the three primary determinants of behavior in organizations being individuals, groups, and structure. It also covers more specific topics like diversity, job satisfaction, emotions, personality, decision making, motivation, teams, communication, leadership, power and politics. The questions are designed to test understanding of core organizational behavior concepts and theories.

1. Management of Organizations
MCQs & Answers with explanations.
Session01: Introduction to the module and to Org Behavior
1) Which of the followingproblemswouldanOBstudybe leastlikelytofocuson?
A) An increase inabsenteeismata certaincompany
B) A fall inproductivityinone shiftof amanufacturingplant
C) A decrease insalesdue togrowingforeigncompetition
D) Anincrease intheftbyemployeesata retail store
E) Excessive turnoveramongvolunteerworkersata non-profitorganization
2) What are the three primarydeterminantsof behaviorinorganizations?
A) Profitstructure,organizational complexity,andjobsatisfaction
B) Individuals,profitstructure,andjobsatisfaction
C) Individuals,groups,andjobsatisfaction
D) Groups,structure,and profitstructure
E) Individuals,groups,andstructure
3) Which of the followingis notacore topicof organizational behavior?
A) Motivation
B) Attitude development
C) Conflict
D) Resource allocation
E) Work design
4) Which of the followingis notareasonwhybusinessschoolshave beguntoinclude classeson
organizational behavior?
A) To increase managereffectivenessinorganizations
B) To helporganizationsattracttopqualityemployees
C) To expandorganizations'consultingneeds
D) To improve retentionof qualityworkers
E) To helpincrease organizations'profits

2. Session02: Diversityand job satisfaction
6) The twomajor formsof workforce diversityare ________ and ________.
A) surface-level diversity;deep-leveldiversity
B) surface-level diversity;lateral-level diversity
C) organizational-level diversity;individual-level diversity
D) lateral-level diversity;deep-level diversity
E) physical-leveldiversity;intellectual-level diversity
7) Differencesincharacteristicslikeeducation,ethnicity,regional background,andgenderformpart
of ________.
A) individual-level diversity
B) organizational-leveldiversity
C) lateral-leveldiversity
D) surface-level diversity
E) deep-level diversity
(8) Mrs. Jonasbelievesstronglythatitisimportantthatworker'srightsbe respected,andthatone of
the more important ways of doing this is to ensure that all workers be properly documented.She is
supervising a contracting company that is building a new warehouse for her company. While doing
this she discovers that many of the workers employed by the contractor are undocumented aliens
working for well below minimum wage.
Mrs. Jonas is likely experiencing ________.
A) Cognitive dissonance
B) Unresolved anger
C) Ethical evasion
D) Uncertainty avoidance
E) Social pressure

3. Session03: moods, emotions & org behavior
12) Julia works as a receptionist in a real estate company. One morning her boss comes in the door
and yells at her, telling her that the front office is a mess and that she needs to get up and clean it
immediately. After her boss leaves the room, Julia grabs three magazines and violently slams them
into the trash can. Which of the following best describes Julia's anger?
A) An affect
B) A thought
C) A mood
D) Anemotion
E) A mental process
13) Erinworksat a software company,incharge of the helpdesk.Afterbeingyelledatbya customer
aboutthe state of her company'ssoftware,she becomesangry,andhasto take a short breakto
calm down.Whatmakesher angeran emotion,ratherthana mood?
A) It is a simple,unambiguousfeeling.
B) Her response is prolonged.
C) It hasa contextual stimulus.
D) Her response isnotaccompaniedbyfacial expressions.
E) It iscognitive innature.
14) If an employee expressesorganizationallydesiredemotionsduringinterpersonal transactions
(irrespective of histrue emotions),thenitisknownas________.
A) Emotional labor
B) Negative affect
C) Positive affect
D) Emotional intelligence
E) Deviantbehavior
15) ________ indicatesaperson'sabilitytobe self-aware,detectemotionsinothers,andmanage
emotional cuesandinformation.
A) Emotional intelligence
B) Emotional dissonance
C) Confirmationbias
D) Cognitive distortion
E) Cognitive dissonance

4. Session04: personality, values, perception, decisionmaking
20) The Myers-BriggsType Indicatorclassifiespeopleinall of the followingcategories except
________.
A) extraverted/introverted
B) sensing/intuitive
C) perceiving/judging
D) independent/dependent
E) thinking/feeling
21) Whichof the followingisnotone of Hofstede'sfive dimensionsof national culture?
A) Powerdistance
B) Flexibility versusrigidity
C) Individualismversuscollectivism
D) Long-termversusshort-termorientation
E) Uncertainty avoidance
24) Your bossnevergivesyouthe benefitof the doubt.Whenyouarrivedlate fromlunch,he
assumedthatyou hadsimplytakentoomuch time.He neverconsideredthatthe elevatorswerenot
workingthatday and the fact that youhad to walkup10 flightsof stairs.Yourbossis guiltyof
________.
A) A self-servingbias
B) Selectiveperception
C) The fundamental attributionerror
D) Inconsistency
E) Stereotyping
25) ________ indicatesthe tendencyof anindividual toattribute hisownsuccessestointernal
factors while puttingthe blame forfailuresonexternal factors.
A) Fundamental attributionerror
B) Self-servingbias
C) Distinctionbias
D) Selectiveperception
E) Stereotyping

5. Session05: Motivationbasic and applied
26) ________ is definedasthe processesthataccountforan individual'sintensity,direction,and
persistence of efforttowardattainingagoal.
A) Leadership
B) Management
C) Selective perception
D) Emotional labor
E) Motivation
27) Mariah isthe manager ina restaurant.Accordingto DouglasMcGregor's TheoryX, whichof the
followingisabehaviorshe wouldmostlikelyexhibit?
A) She wouldempowerhersubordinates.
B) She wouldtrustheremployeestouse discretioninmostmatters.
C) She wouldstrictlycontrol all the detailsof anyprojectshe ismanaging.
D) She woulddelegateauthorityextensivelytojuniormanagers.
E) She wouldletheremployeeschoose theirowngoals.
28) Your fellowemployeeshave aterribleworksituation.Theyworkinanold,run-downbuildingwith
an antiquatedheatingsystem.The workitself istediousandthe supervisorisrarelyavailableandonly
showsuptogive reprimandsforproductionshortfalls.Nobodyhasreceivedapromotionintwoyears.
The work is boring, repetitious, and unrewarding.
You are tryingtoimprove thissituationwiththehelpof Herzberg'stwo-factortheory.Youdecide that
your firstjob shouldbe to improve the hygiene factors.Whichof the followingwouldyouconsidera
hygiene factor?
A) Workingconditions
B) Trainingrelatedtonewskills
C) Recognition
D) Employee empowerment
E) Promotion
29) Mary is a 23-year-oldsingle parentof fourchildrenwhoworksinarestaurantandearns a very
lowwage.AccordingtoMaslow's hierarchy,Maryis likelytofocusonsatisfying________ needs.
A) social
B) Esteem
C) Physiological
D) Self-actualization
E) Growth

6. 30) Whichof the followingis notone of the core jobdimensionsinthe jobcharacteristicsmodel
(JCM)?
A) Task significance
B) Feedback
C) Autonomy
D) Reward
E) Skill variety
31) Accordingtothe jobcharacteristicsmodel,autonomyisdefinedasthe degree towhich
________.
A) A jobrequirescompletionof awhole andidentifiable piece of work
B) Work activitiesgeneratesdirectandclearinformationaboutperformance
C) A job providesthe workerfreedominschedulingthe work
D) A jobhas an impacton the livesorworkof other people
E) A jobrequiresavarietyof differentactivities
Session06: Groups & Teams
36) Julia,Bree,andDavidworkindifferentdepartmentsbutofteneatlunchtogether.Theyare an
example of a(n) ________ group.
A) formal
B) Informal
C) Command
D) Task
E) Interest
37) Whichof the followingis nota reasonwhypeople joingroups?
A) To consume fewerhoursindecisionmaking
B) To fulfillsocial needsforaffiliation
C) To feel strongerandhave fewerself-doubts
D) To achieve somethingthatcannotbe individuallyachieved
E) To have increasedfeelingsof worth

7. 40) Whichof the followingtypesof teamsallowsforcollaborationbetweenteammemberswhoare
physicallydispersed?
A) problem-solvingteams
B) Self-managedteams
C) Taskteams
D) Virtual teams
E) Command teams
40) Araceli isa teammemberina large corporation.She neverspeaksinteammeetingsbecauseshe
has seenmemberstalkbehindeachother'sbackafterthe meetings.Membersare constantly
monitoringthe othermembers'work,lookingformistakestopointoutina meeting.Accordingto
the informationprovided,whichcontextual factoris mostlikelyhinderingthe successof Araceli's
team?
A) Adequate resources
B) Climate of trust
C) Teamstructure
D) Performance evaluations
E) Leadership
Session07 : Communication & Leadership
44) HelenaandLaura were talkingonthe phone.Laura'stwo-year-oldsonfell andstartedcrying
loudly.Lauracouldno longerhearwhatHelenasaid.Thisisan example of ________.
A) Feedback
B) Decoding
C) Noise
D) Encoding
E) Filtering
45) Whichof the followingisanexample of downwardcommunicationflow?
A) An employeeprovidesfeedbacktohigher-upsregardingherprogresstowardgoals.
B) Anemployee suggestsawayof improvingefficiencyof aprocessto histeamlead.
C) Anemployee receivesamail fromherteamleaderpointingoutproblemsthatneed
attention.
D) Anemployee informshercolleague aboutchangesinthe companypolicy.
E) Anemployee informshisfriendfromadifferentdepartmentaboutanew coffee shopthat
has justopenedinthe town.

8. Session08: Power, politics, conflict, negotiation, structure
47) The opposite of coercive poweris________ power.
A) Referent
B) Reward
C) Legitimate
D) charismatic
E) Expert
48) If your superiortellsyouthatshe will offeryouaraise providedyouperformadditional work
beyondthe requirementsof yourjob,he/sheisexercising________ power.
A) Legitimate
B) Coercive
C) Reward
D) personal
E) Reflective

9. Answers
1) Answer: C
Explanation: C) OB is concerned specificallywith employment-related situationssuch as jobs, work,
absenteeism, employmentturnover,productivity,humanperformance,andmanagement.A studyof
foreign competition would not be part of an OB research project.
2) Answer: E
Explanation: E) OB investigatesthe impact that individuals,groups, and structure have on behavior
within organizations.
3) Answer: D
Explanation: D) OB includesthe core topics of motivation,leaderbehaviorandpower, interpersonal
communication, group structure and processes, personality, emotions, and values, attitude
developmentandperception,change processes,conflictandnegotiation,andworkdesign.Itdoesnot
include resource allocation.
4) Answer: C
Explanation: C) Understanding human behavior plays an important role in determininga manager's
effectiveness. Developing managers' interpersonal skills helps organizations attract and keep high-
performingemployees.Positive social relationshipsare associatedwithlowerstressatworkandlower
turnover. Finally, companies with reputations as good places to work have been found to generate
superior financial performance. Expanding a company's consulting needsis not a positive reasonto
teach organizational behavior.
6) Answer: A
Explanation: A) Demographics mostly reflect surface-level diversity, not thoughts and feelings,and
can lead employees to perceive one another through stereotypes and assumptions. However,
evidence has shown that as people get to know one another, they become less concerned about
demographic differences if they see themselves as sharing more important characteristics, such as
personality and values, that represent deep-level diversity.
7) Answer: D
Explanation: D) Surface-level diversity refers to the differences in characteristics like education,
upbringing, work-status, regional background, and gender. Deep-level diversity, on the other hand,
referstodifferencesinindividual characteristicslikepersonality,values,belief-system, andinterests.
8) Answer: A
Explanation: A) Because there is a contradiction in what Mrs. Jonas is feeling and the situation in
which she finds herself, she is experiencingcognitive dissonance,any incompatibility an individual
might perceive between two or more attitudes or between behavior and attitudes. The example
doesn'tsaythat Mrs. Jonasisexperiencingangerorsocial pressure.NotknowingwhatMrs.Jonaswill
do, we cannot say whether she will avoid the ethical decisions.

10. 12) Answer: D
Explanation: D) Juliaisexperiencingtheintensefeelingof anger,whichisanemotiondirectedtoward
herboss.Emotionsare intensefeelingsthatare directedatsomeoneorsomethingandare more likely
to be caused by a specific event.
13) Answer: C
Explanation: C) Erin's feelings are brought on by being yelled at, which is a contextual stimulus. Her
response is short, rather than prolonged. These are both characteristics of emotion.
14) Answer: A
Explanation: A) Emotional labor is defined as a situation in which an employee expresses
organizationally desiredemotions during interpersonal transactions at work, meaning that his job
demands a certain set of emotional responses, regardless of true feelings.
15) Answer: A
Explanation: A) Emotional intelligence or(EI) isa commonlyacceptedtermbasedon three factors:a
person'sabilityto(1) be self-aware(torecognize herownemotionswhenshe experiencesthem),(2)
detect emotions in others, and (3) manage emotional cues and information.In general, people who
know their emotions, or EI, are more effective.
20) Answer: D
Explanation: D) In the Myers-Briggs Type Indicator, individuals are classified as extraverted or
introverted(Eor I),sensingor intuitive (SorN),thinkingor feeling(Tor F), and judgingorperceiving
( J or P). Therefore, independent/dependent is not an MBTI classification.
21) Answer: B
Explanation: B) Hofstede's five dimensions of national culture are power distance, individualism
versuscollectivism,masculinity versusfemininity,uncertaintyavoidance,andlong-termversusshort-
term orientation.
24) Answer: C
Explanation: C) Yourbosshasunderestimatedthe influence of external factorsandoverestimatedthe
influenceof internal orpersonalfactors.He is sure thatyourlate arrival iscausedbyyourownefforts,
or lack thereof. This is called the fundamental attribution error.
25) Answer: B
Explanation: B) Individualsandorganizationstendtoattribute theirownsuccessestointernal factors
such as ability or effort, and place the blame for failure on external factors such as bad luck or
unproductive co-workers. This is called a self-serving bias.
26) Answer: E
Explanation: E) Motivation is defined as the processes that account for an individual's intensity,
direction, and persistence of effort toward attaining a goal.

11. 27)
Answer: C
Explanation: C) AccordingtoTheoryX,managersbelieve employeesinherentlydislikeworkandmust
therefore be directedorevencoercedintoperformingit.AspertheoryX,a manager wouldnottrust
her employees and would feel inclined to control all aspects of their work.
28) Answer: A
Explanation: A) Factors such as quality of supervision, pay, company policies, physical working
conditions, relationships with others, and job security are considered hygiene factors or extrinsic
factors.
29) Answer: C
Explanation: C) Since Mary has a very low income and is a single parent, she is probably trying to
satisfy her most basic physiological needs, such as shelter and hunger.
30) Answer: D
Explanation: D) The job characteristics model ( JCM) describes jobs in terms of five core job
dimensions: skill variety, the degree to which a job requires a variety of different activities; task
identity,the degreetowhichajobrequirescompletionof awhole andidentifiable piece of work;task
significance,the degreetowhichajobhas an impacton the livesorworkof otherpeople;autonomy,
the degree to which a job provides the worker freedom in scheduling; and feedback, the degree to
which carrying out work activities generates direct and clear information about performance.
31) Answer: C
Explanation: C) The job characteristics model (JCM) describes jobs in terms of five core job
dimensions: skill variety, the degree to which a job requires a variety of different activities; task
identity,the degreetowhich ajobrequirescompletionof awhole andidentifiable piece of work;task
significance,the degreetowhichajobhas an impacton the livesorworkof otherpeople;autonomy,
the degree to which a job provides the worker freedom in scheduling; and feedback, the degree to
which carrying out work activities generates direct and clear information about performance.
36) Answer: B
Explanation: B) Informal groups, such as friendship groups, are neither formally structured nor
organizationallydetermined.Aninterestgroupconsistsof individualswhoaffiliatetoattaina specific
objective withwhicheachindividualisconcerned.Three employeesfromdifferentdepartmentswho
regularly have lunch or coffee together are an informal group.
37) Answer: A
Explanation: A) The mostpopularreasonspeoplehave forjoininggroupsincludesecurity,status,self-
esteem,affiliation,power,andgoal achievement.Groupdecisionmakingconsumesmore hoursthan
an individual tackling the same problem.
40) Answer: D
Explanation: D) Virtual teams use computer technology to unite physically dispersed membersand
achieve a common goal.

12. 41) Answer: B
Explanation: B) Araceli doesn't contribute because she doesnot feel like the group has a climate of
trust. Interpersonal trustfacilitatescooperation,reducesthe needtomonitoreachother’sbehavior,
and bonds members around the belief that others on the team won't take advantage of them.
44) Answer: C
Explanation: C) Noiserepresentscommunicationbarriersthatdistortthe clarityof the message,such
as perceptual problems,informationoverload,semanticdifficulties,orcultural differences.The crying
baby represents noise.
45) Answer: C
Explanation: C) Communicationthatflowsfromone level of a group or organizationtoa lowerlevel
is downward communication. It's used by group leaders and managers communicating with
employees to assign goals, provide job instructions, explain policies, and offer feedback about
performance.
47) Answer: B
Explanation: B) The opposite of coercive powerisrewardpower,withwhichpeoplecomplybecause
it producespositive benefits;someone whocandistribute rewardsothersview asvaluable will have
poweroverthem.Theserewardscanbe eitherfinancial,suchascontrollingpayrates,ornonfinancial,
including recognition, or promotions.
48) Answer: C
Explanation: C) The opposite of coercive powerisrewardpower,withwhichpeoplecomplybecause
it producespositive benefits;someone whocandistribute rewardsothersview asvaluable will have
poweroverthem.Theserewardscanbe eitherfinancial,suchascontrollingpayrates,ornonfinancial,
including recognition, or promotions.