This document contains 5 questions related to operations management for a Bachelor of Science degree program. Question 1 asks about competitiveness from an operations perspective and the four basic types of production processes. Question 2 asks about Quality Function Deployment (QFD) and provides an example. Question 3 provides information to analyze an assembly line process for making party cakes. Question 4 asks about learning curves and their uses and limitations. Question 5 asks about six sigma quality, benefits of just-in-time production, poka-yoke, overall equipment effectiveness, and pull systems.

1. UNIVERSITY COLLEGE DUBLIN
NATIONAL UNIVERSITY OF IRELAND, DUBLIN
Bachelor of Science in Management and Human Resource Management
(BSc15 Sri Lanka)
BMGT 3003L: Operations Management
Answerfour Questions Total Marks: 50 Time: 03 hours
QuestionNumber-01
a) What is competitiveness? Discuss the requirements from an operations perspective of
competing on quality, cost, flexibility, speed, innovation and service.
b) What are the fourbasic typesof production processes? How dotheydiffer?Give anexample
of each.
Question Number -02
a) What is the purpose of QFD?
b) Create a QFD example from your own experience. Describe the product or service to be
designedandthencompleteahouse of qualityusingrepresentativedata.Explainthe entries
in the house and how target were reached. Finally relate how QFD improves the design
process for the example you chose.
Question Number -03
The TLB Yoghurt Company must be able to make 600 party cakes in a 40-hour week. Use the
following information to;
a) Draw and label precedence diagram
b) Compute cycle time
c) Compute the theoretical minimum number of workstations
d) Balance the assembly line and calculate its efficiency
Work Element Precedence Performance time (Min)
A - 1
B A 2
C B 2
D A,E 4

2. Question Number -04
a) What does a learning curve specifically measure?
b) Discuss some of the uses and limitations of learning curves
c) A militarycontractorismanufacturingan electroniccomponent for a weapon system. It
isestimatedfromthe productionof aprototype unit that 176 hours of direct labour will
be requiredtoproduce the firstunit.The industrial standardlearning curve for this type
of componentis90 percent.The Contractor wantsto know the labour hours that will be
required for the 144th
(and last) unit produced.
Question Number -05
a) What issix sigmaQuality? Discuss the advantages of the concept of “quality at the source”
b) Write short notes giving examples on the following
a. Benefits of JIT production system
b. Poka-Yoke ( Human Error Reduction)
c. Overall Equipment Effectiveness (OEE)
d. Pull System (kanban)
E - 3
F C,D 4