The document summarizes the implementation of the Management Foundation Compliancy project. It outlines an 18 process implementation plan led by appointed coordinators using the DMAIC (Define, Measure, Analyze, Improve, Control) method. Each process will be implemented over a number of weeks with defined activities for each stage of DMAIC and regular reporting to process owners, with the goal of completing implementation for all processes by October 1st.

1. © CGI Group Inc.
Management Foundation
Implementation introduction
Richard den Dulk
April 2014
Version Public

2. Overall summary
2013 transformation 2014 implementation
made possible by YOU
Reconnaissance is
the start, the audit is
the end
18 processes
planned for
further
implementation
DMAIC method used
for implementation
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March 18th the Management Foundation
Compliancy Report was presented to the NL
Board

3. Contents
MF Implementation
Implementation Strategy
Implementation structure
Define
Measure
Analyze
Improve
Control
Report
Next action
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4. MF Implementation
Management Foundation
Compliancy
• 18 processes need further
implementation
• Implementation led by
appointed Coordinator
(Subject-matter expert)
• Facilitated by MF
Implementation team
• Process owner in charge
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Process / Policy MF compliancy Deviation
Proces 1 0%
Proces 2 37%
Proces 3 45%
Proces 4 47%
Proces 5 49%
Proces 6 50%
Proces 7 52%
Proces 8 52%
Proces 9 54%
Proces 10 54%
Proces 11 54%
Proces 12 54%
Proces 13 54%
Proces 14 56%
Proces 15 56%
Proces 16 56%
Proces 17 56%
Proces 18 59%
Proces 19 66%
Proces 20 66%
Proces 21 66%
Proces 22 68%
Proces 23 81%
Proces 24 81%
Proces 25 82%
Proces 26 84%
Proces 27 91%
Proces 28 96%
Proces 29 96%
Implement
Audit

5. • Appointed coordinator executes implementation
• Coordinator and MF implementation team plan activities
• Coordinator reports to process owner
• After reporting the process is ready to be audited
• Every week a new process starts implementing
• On October 1st (week 40) all processes will be
implemented
Implementation strategy
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Define Measure Analyze Improve Control Report Audit

6. Implementation structure
In order to make the implementation suitable and realistic, the following
implementation structure is implemented
• The process owner (NL Board):
• Remains in charge
• Delegates to coordinator
• The implementation team:
• Starts up the implementation
• Facilitates where necessary
• The process coordinator:
• Is a subject-matter expert
• Executes the implementation
• Reports to the process owner
• The Auditor pool performs audits according to the implementation plan
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7. Define the problem
• The most important phase of the DMAIC process is the description of
the problem
• We’ll use the interviews that were conducted amongst process owners
(NL Board members) to make a start.
• The Coordinator will be important in verifying the found issues. He/she
may even add new issues if necessary.
• A first definition document is created, wherein the process coordinator
states what should be improved
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8. Measure main parameters
• Make measurable key parameters
• Knowledge is power if you know what you are measuring
• Making important parameters of a measurable process is not always
easy, but evident for reporting results
• The reported result is the difference between measured parameters at
the beginning and end of the improvement
• The Coordinator describes the parameters based on the Definition
document
• These parameters are measured over the complete period of the
project to assure a report with proven results.
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9. Analyze the data
• The next step in the improvement process is the analysis of the data
• For this, simple statistical operations such as average can be used
• In the MF implementation project this might consist of the number of
verified documents, trained members, used templates, corrected
documents
• The Coordinator (and several functionals) analyze available
information in the process
• The available information is used to verify the definition document and
execute the measurement of parameters
• At the end of this phase, an action plan describes (roughly) how the
improvement will be implemented
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10. Improve the process
• Here comes the improving of the process
• The analysis of data has probably helped in finding the right buttons
• In this phase, the expert opinion is very important
• If you only draw conclusions on the basis of measured data, there´s a
big chance causal connection with the performance won´t be found
• The Coordinator and functionals refine the improvement plan
• The process coordinator and functionals describe what actions are
taken, parameters are measured and when reports are delivered to
the process owner
• The process coordinator monitors the improvements and coordinates
activities of the functionals
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11. Control the parameters
(That influence the process)
• It is extremely important to close the loop and to keep checking
whether the process remains under control
• By continuing to monitor key parameters you will prevent the process
running out- of-control again
• Parameters are discussed with the process owner
• The process owner decides how parameters (measured in this
project) are embedded in daily operations
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12. Report
• At CGI reporting lines follow accountability, therefor the Coordinator
reports to the process owner
• The Coordinator reports findings, improvements and measured results
to the process owner
• The process owner adopts responsibility for the continues monitoring
and improvement of the process
• After reporting, the Coordinator is relieved of his duties in the MF
Implementation project.
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13. Next action
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Plan assignment verification with Process owner,
Coordinator and Quality management consultant

14. Our commitment to you
We approach every engagement with one
objective in mind: to help clients succeed