Smart IMS is an IT services company established in 1994 that provides information management systems, applications, ERP, databases, quality assurance, and professional services. It has over 250 employees located across the US, India, and Canada. Smart IMS offers experienced management, scalability, flexibility, and a track record of success across various industries. Its services include application development, infrastructure management, security solutions, help desk support, and business intelligence solutions.

1. Gayathri Rao Business Services Manager 732 432 7800 x 209

2. About Smart IMS Established in 1994 Lead by technology experts with 30+ years of experience in Finance, Banking, Pharmaceutical and Technology Industry Operations In US and India New Jersey, Kansas, Denver, Ontario (Canada) Hyderabad, India Team strength of 250+

3. Smart IMS Verticals Information Management Systems Applications, ERP, Databases, Quality Assurance and Professional Services Infrastructure Management Services Networks, Systems, VOIP and IP Video Intelligence Management Solutions Business, E-Commerce and Risk Analysis for Capital Markets

4. Smart IMS Advantages Experienced Management Scalability Flexibility Customer for Life Track Record Expertise Thought leadership Domain depth Certifications Domain Technology On Site/ Off Site/ Off Shore IT/ITES Delivering value by deepening our domain strengths, offerings and capabilities

5. Information Systems 25-June-2008 Applications Products Professional Services IT Processes Quality Control Development Integration Databases Quality Assurance SW Development Design & Architecture Technology Solutions Customer Support & Management Product Maintenance Documentation Practice Requirements Management Project Management Business Solutions Quality Control Business Project Management Development Case Management Client Management Contract Management

6. Information Systems contd.. PROFESSIONAL SERVICES IT Solutions on technology, architecture and design and methodologies SOA, E-Commerce, Agile, RUP, ERP, Databases, Networks, VOIP etc., Domain Provide insight into customer business in areas of domain expertise Finance, Insurance, HR, Talent Management, etc Quality Assurance Analyze, find areas to improve quality, device processes, implement, monitor and transition Quality control, performance, automation, etc Management Plan, schedule, manage resources, manage risks (identify, monitor, mitigate), budget, expenditure, etc

7. Intelligence Solutions Information Intelligence - help take decisions on business Collect, integrate, analyze, identify risk and present business information Real-time information for decision-taking purposes Purpose-built solutions meant to satisfy a specific analytic/decision-making set of requirements Intelligent solutions and tools related to financial reporting, financial planning and financial analysis Decision-making data analytics that have historic views and also predictive analytics

8. Infrastructure Services Integration Services Network Design & Implementation Systems Design & Implementation Security Design and Audit Solutions Unified Communication VOIP, VIDEO and Messaging Management and Monitoring Services Proactive and Reactive Management Day-2 Operations & Provisioning Help Desk Services 24x7 Redundant NOC Local Presence and Remote Answering ITIL Certified Level 1-4 Support services

9. Design & Implementation Design & integrate Data, Voice, Video & Firewalls Configure LAN interfaces, IP addressing schemes, Security and NAT procedures Design, Implement IP Services DNS, DHCP, Proxy, Caching Etc., Define load balancing and bandwidth allocation Solutions for security assessments and audits, virus protection, business continuity, and disaster recovery Define Server, Desktop, Group and User Policies Plan and Build Unified Communications VOIP (Cisco, AVAYA, SIP) Collaboration Video Conferencing Voice Mail and Messaging

10. Management, Monitoring & Helpdesk PROACTIVE & REACTIVE MANAGEMENT Remotely monitor health for optimum use of infrastructure Applications & Servers Routers & Switches, Firewalls and WAN Custom Reporting, Planning with Metrics and Measurement DAY-2 OPERATIONS SUPPORT Moves Adds & Changes (MAC) for Networks, Users, Systems, VOIP Change & Configuration management Patch management Software upgrades Anti-Virus Upgrade Intrusion Detection HELP DESK SERVICES ITIL Certified Single Point of Accountability and Ownership of Problems Internal Trouble ticketing system 24x7 technical support Web portal login Service Level Agreements Asset tracking Knowledge Base

11. Infrastructure Services Overview

12. Process Maturity PLAN Design spec sheets Procedures Resources Timelines Deployment models ASSESS OS/SW/HW Compatibility Network Protocols Application Integration & Workflows Security & Privacy Policies Internal and External Business Requirements REVIEW Business Process Mapping Current “as is” of: IT Infrastructure, Network Architecture & Applications, Geographies IMPLEMENT Configuration Management Change Management Problem Management Incident Management ITIL Process DELIVER Feedback and Knowledge Evaluation Measurable Results Business Goals & Objectives Smart IMS R.A.P.I.D Methodology

13. Customers Fortune 500 & other Major customers

14. RECAP Information Systems Professional software services Application Development Product Development Infrastructure services Network Design, Engineering, Management & Monitoring LAN, WAN, ROUTERS, SWITCHES, VOIP etc., Server / Desktop management Security architecture, design & Management 24 x7 Service / Help desk support Intelligence Management Solutions Business , E Commerce and Risk Analysis for capital markets

15. Thank You Q & A