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Consolidated demands
and opportunities
Improve
Obtain/build
Policies, requirements, and constraintsValue-chain
performance information
Knowledge and information
about new and changed
products and services
Knowledge and
information
about third-party
service components
Strategic, tactical, and operational plans
Portfolio decisions
Architectures & Policies
Improvement
Opportunities
Product &
Service portfolio
Contracts
and agreement
requirements
Product and service
performance
information
Knowledge and information
about third-party
service components
Performance information and improvement opportunities
provided by all
value chain activities
Knowledge and information
about new and changed
products and services
Improvement
opportunities &
Stakeholders’
feedback
Improvement initiatives for
all value chain activities
Value chain
performance
Information, improvement
status reports and
improvement initiatives
Improve status report for all
value chain activities
Service performance
Information
High-level
demand
for services and
products
Detailed requirements
for services
and products
Internal and
external
customers &
users (incl.
potential
customers)
Organization’s
Governing Body
Requests and Feedback
Incidents, service requests,
and feedback
Information on the completion
of user support tasks
Marketing opportunities from
current and
potential customers
Partners &
Suppliers
Cooperation opportunities and feedback
PlanPlan
EngageEngage
Contracts
and agreement
requirements
Knowledge and information
about new and changed
products and services
Knowledge and
information
about third-party
service components
Product and service performance information
Deliver and
support
Product and service
requirements
Design and transition
User support tasks
Change and project
Initiation requests
Contracts and agreements
with external and internal
suppliers and partners
Service
Performance
reports
Service
performance
information
Service
components
Requirements &
specifications
New and changed
products and services
Goods and services
Change
requests
Service
components
Services delivered to
customers and users
Description
Visualization
created by
Title
Derived from ITIL 4 Foundation Book 2019 (by
Axelos)
Rob Akershoek,
Fruition Partners
Version 0.9 March
2019
Service Value Chain Activity Inputs and Outputs
All IT Value Chain ActivitiesAll IT Value Chain Activities
Contract and agreement
requirements
Improvement initiatives &
Status reports
Improvement initiatives &
Status reports Improvement initiatives &
Status reports
Knowledge and information
about third-party
service components
Knowledge and information
about new and changed
products and services
Knowledge and
information
about new and
changed
products and services
Knowledge and
information about third-party
service components
Contracts
and agreement
requirements
The ITIL 4 Service Value Chain Activities - Inputs & Outputs
Common Rules:
• All incoming and outgoing interactions with parties
external to the value chain are performed via engage.
• All new resources are obtained via obtain/build.
• Planning at all levels are performed via plan.
• Improvements at all levels are initiated and managed via
improve.
Strategy to
Portfolio
Requirement to
Deploy
Request to Fulfill Detect to Correct
Business & Suppler Interface
Supporting Activities
(e.g. Finance, Risk & Compliance, HR, Supplier Management, Intelligence & Reporting)
Requirements / FeaturesDemand Requests Incidents, Questions & Feedback
EngageEngage
PlanPlan
ImproveImprove
Deliver and SupportDeliver and SupportDesign and transitionDesign and transition
Obtain/BuildObtain/Build
Service Backbone (services, products, releases, CMDB, …)
High Level Mapping of ITIL 4 Value Chain Activities to the IT4IT Value Streams
https://www.opengroup.org/it4it
Value Streams as part of the IT
Value Chain:
• Strategy to Portfolio
• Requirement to Deploy
• Request to Fulfill
• Detect to Correct
IT4IT:
Connecting the
Dots
Building an integrated,
automated and streamlined
digital delivery pipeline

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ITIL 4 service value chain data flows (input and outputs)

  • 1. Consolidated demands and opportunities Improve Obtain/build Policies, requirements, and constraintsValue-chain performance information Knowledge and information about new and changed products and services Knowledge and information about third-party service components Strategic, tactical, and operational plans Portfolio decisions Architectures & Policies Improvement Opportunities Product & Service portfolio Contracts and agreement requirements Product and service performance information Knowledge and information about third-party service components Performance information and improvement opportunities provided by all value chain activities Knowledge and information about new and changed products and services Improvement opportunities & Stakeholders’ feedback Improvement initiatives for all value chain activities Value chain performance Information, improvement status reports and improvement initiatives Improve status report for all value chain activities Service performance Information High-level demand for services and products Detailed requirements for services and products Internal and external customers & users (incl. potential customers) Organization’s Governing Body Requests and Feedback Incidents, service requests, and feedback Information on the completion of user support tasks Marketing opportunities from current and potential customers Partners & Suppliers Cooperation opportunities and feedback PlanPlan EngageEngage Contracts and agreement requirements Knowledge and information about new and changed products and services Knowledge and information about third-party service components Product and service performance information Deliver and support Product and service requirements Design and transition User support tasks Change and project Initiation requests Contracts and agreements with external and internal suppliers and partners Service Performance reports Service performance information Service components Requirements & specifications New and changed products and services Goods and services Change requests Service components Services delivered to customers and users Description Visualization created by Title Derived from ITIL 4 Foundation Book 2019 (by Axelos) Rob Akershoek, Fruition Partners Version 0.9 March 2019 Service Value Chain Activity Inputs and Outputs All IT Value Chain ActivitiesAll IT Value Chain Activities Contract and agreement requirements Improvement initiatives & Status reports Improvement initiatives & Status reports Improvement initiatives & Status reports Knowledge and information about third-party service components Knowledge and information about new and changed products and services Knowledge and information about new and changed products and services Knowledge and information about third-party service components Contracts and agreement requirements The ITIL 4 Service Value Chain Activities - Inputs & Outputs Common Rules: • All incoming and outgoing interactions with parties external to the value chain are performed via engage. • All new resources are obtained via obtain/build. • Planning at all levels are performed via plan. • Improvements at all levels are initiated and managed via improve.
  • 2. Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct Business & Suppler Interface Supporting Activities (e.g. Finance, Risk & Compliance, HR, Supplier Management, Intelligence & Reporting) Requirements / FeaturesDemand Requests Incidents, Questions & Feedback EngageEngage PlanPlan ImproveImprove Deliver and SupportDeliver and SupportDesign and transitionDesign and transition Obtain/BuildObtain/Build Service Backbone (services, products, releases, CMDB, …) High Level Mapping of ITIL 4 Value Chain Activities to the IT4IT Value Streams https://www.opengroup.org/it4it Value Streams as part of the IT Value Chain: • Strategy to Portfolio • Requirement to Deploy • Request to Fulfill • Detect to Correct IT4IT: Connecting the Dots Building an integrated, automated and streamlined digital delivery pipeline