Seio Global is a leading IT outsourcing provider in China. It has over 1,840 employees located across multiple delivery centers in China and Japan. Seio provides application development and maintenance, testing, business process outsourcing, and other IT services. It has a diverse client base ranging from small to large enterprises across various industries such as finance, manufacturing, and logistics. Seio prides itself on strong client relationships, with 88% of clients repeating business. It aims to offer high-quality solutions, on-time delivery, and competitive pricing to clients.
GSS America\'s Workplace Services aim at equipping customer’s business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.
Your take-away from the IT Service Management (ITSM) presentation are:
• A clear understanding of PM practices used in the implementation of ITSM
• Planning tips to successfully deliver an ITSM process improvement project
• Marketing ideas to socialize the message to the organization
• Testing techniques to achieve organic improvements along the way
• Ways to achieve buy-in from stakeholders
Customers talk about controlling access for multiple erp systems with oracle ...Oracle
Customer discuss using Oracle GRC Advanced Controls to help manager access to Multiple ERP's.
Eugene Hugh from InterContinental Exchange and Stephen D’Arcy from PWC explain how ICE and NYSE managed operational controls and met compliance requirements in a challenging ERP environment by using Oracle Advanced Controls. You can learn more about this by downloading the presentations from here.
GSS America\'s Workplace Services aim at equipping customer’s business with round-the-clock support, through its Global Operations Command Center (GOCC). Its comprehensive range of workplace services gives customers the ability to reduce their costs and improve their service levels. GSS intends to help global enterprises cut down on their infrastructure maintenance costs and provide access to expert skills.
Your take-away from the IT Service Management (ITSM) presentation are:
• A clear understanding of PM practices used in the implementation of ITSM
• Planning tips to successfully deliver an ITSM process improvement project
• Marketing ideas to socialize the message to the organization
• Testing techniques to achieve organic improvements along the way
• Ways to achieve buy-in from stakeholders
Customers talk about controlling access for multiple erp systems with oracle ...Oracle
Customer discuss using Oracle GRC Advanced Controls to help manager access to Multiple ERP's.
Eugene Hugh from InterContinental Exchange and Stephen D’Arcy from PWC explain how ICE and NYSE managed operational controls and met compliance requirements in a challenging ERP environment by using Oracle Advanced Controls. You can learn more about this by downloading the presentations from here.
Application Management Service OfferingsGss America
GSS America extends support for Application Development and Maintenance initiatives and helps customers focus on their strategic priorities. The cost effective AMS solutions from GSS ensures that customers achieve significant savings on running their business operations, so that they can channel these savings towards new product development initiatives that contribute to additional revenue generation.
Dell Healthcare Services Grievance and Appeals ManagementDell Services
A POV on Grievance & Appeals Management from Dell Healthcare Services. Dive in to discover what's possible through BPO services and learn more at Dell.com/healthplans
The Fundamentals Of BPM Innovation In TelecommunicationsNathaniel Palmer
Review the fundamentals of embracing BPM in the telecommunications industry. This session will identify goals, obstacles, strategies, and the rewards of embracing BPM. Examples from KT Freetel Co. Ltd., Korea’s
second largest mobile communications company are highlighted throughout the presentation.
Dell Healthcare Services: Staffing and EnrollmentDell Services
A capability overview of Stafing and Enrollment solutions from Dell Healthcare Services. Browse through the deck to discover how Dell Healthcare Services can help your organization become future-ready. Learn more at Dell.com/healthplans
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=308
Former HDI/SDI Head of Consulting, Barclay Rae speaks about the key factors organizations should consider when planning an ITSM tool upgrade. This video is essential viewing for an organization that is considering or will have to go through an upgrade with their current ITSM tool. Upgrade for some is a necessary evil but in reality it presents some serious opportunity for rapid change.
Marlabs’ independent testing services can help customers improve the quality and performance of their software applications along with faster time to market and reduced cost of testing. Our end-to-end outcome-based testing process is aligned with the client’s strategic and operational goals to provide maximum value. We offer a wide range of testing services including life cycle testing, test consulting, test automation services and specialized mobile and enterprise application testing services.
TIPA (Tudor IT Process Assessment) is an internationally-recognized framework that uses the principles of the ISO/IEC 15504 (SPICE) standard for IT process assessment within an organization. The framework offers a turnkey solution to determine the maturity levels of IT processes that are aligned with IT best practices such as ITIL® and ISO/IEC 20000, and enables process improvements.
IAM Methods 2.0 Presentation Michael Nielsen DeloitteIBM Sverige
Deloitte gave their view on an approach for successful identity and access management governance projects togehter with IBM Security Systems and CrossIdeas, an IBM company.
Application Management Service OfferingsGss America
GSS America extends support for Application Development and Maintenance initiatives and helps customers focus on their strategic priorities. The cost effective AMS solutions from GSS ensures that customers achieve significant savings on running their business operations, so that they can channel these savings towards new product development initiatives that contribute to additional revenue generation.
Dell Healthcare Services Grievance and Appeals ManagementDell Services
A POV on Grievance & Appeals Management from Dell Healthcare Services. Dive in to discover what's possible through BPO services and learn more at Dell.com/healthplans
The Fundamentals Of BPM Innovation In TelecommunicationsNathaniel Palmer
Review the fundamentals of embracing BPM in the telecommunications industry. This session will identify goals, obstacles, strategies, and the rewards of embracing BPM. Examples from KT Freetel Co. Ltd., Korea’s
second largest mobile communications company are highlighted throughout the presentation.
Dell Healthcare Services: Staffing and EnrollmentDell Services
A capability overview of Stafing and Enrollment solutions from Dell Healthcare Services. Browse through the deck to discover how Dell Healthcare Services can help your organization become future-ready. Learn more at Dell.com/healthplans
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=308
Former HDI/SDI Head of Consulting, Barclay Rae speaks about the key factors organizations should consider when planning an ITSM tool upgrade. This video is essential viewing for an organization that is considering or will have to go through an upgrade with their current ITSM tool. Upgrade for some is a necessary evil but in reality it presents some serious opportunity for rapid change.
Marlabs’ independent testing services can help customers improve the quality and performance of their software applications along with faster time to market and reduced cost of testing. Our end-to-end outcome-based testing process is aligned with the client’s strategic and operational goals to provide maximum value. We offer a wide range of testing services including life cycle testing, test consulting, test automation services and specialized mobile and enterprise application testing services.
TIPA (Tudor IT Process Assessment) is an internationally-recognized framework that uses the principles of the ISO/IEC 15504 (SPICE) standard for IT process assessment within an organization. The framework offers a turnkey solution to determine the maturity levels of IT processes that are aligned with IT best practices such as ITIL® and ISO/IEC 20000, and enables process improvements.
IAM Methods 2.0 Presentation Michael Nielsen DeloitteIBM Sverige
Deloitte gave their view on an approach for successful identity and access management governance projects togehter with IBM Security Systems and CrossIdeas, an IBM company.
We wished to introduce our Company APAGEN Solutions – A Global Software & Solution Provider. We are a business-advantage driven firm. We have expertise in implementing & sustaining among the most difficult ERPNext installations in firms like Bajaj Holographic, Hanusoft, Enventa Power Systems, Omkam UPS, MV Logistics, Design India, Grail Group and so on., by the use of our Multi-faced ERPNext Services (CHANNEL, SERVICES, EDUCATION, and AMS).
Project Governance and Management System for CMMI Level 3 (Dev and Services), ISO 9001 and ISO 27001
Project Planning and Tracking including Schedule, Defect, Effort, Risk, Issue, Change Requests Tracking
Quantitative Process Management and Sub-Process Metrics and other 40+ mandatory data management modules required for CMMI Level 3, ISO 27001 and ISO 9001
IT and Project Risk Management
Complete process definition for CMMI Level 5, ISO 27001, ISO 20000 and ISO 9001
Copy and paste to access the full recording: http://www.castsoftware.com/news-events/event/gartner-technical-debt?gad=ss
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In this webinar David Norton of Gartner Research discusses recent findings on Technical Debt that estimates industry IT debt is at $500 billion—and on target to reach $1 trillion by 2015. He also talks about the importance of Software Analysis & Measurement to manage Technical Debt, how to measure debt continuously to control TCO of the application lifecycle and include debt measurement in project management and prioritization.
3. Next Gen Outsourcing
Benefits
• Resources
• Productivity
• Cost
Let us guide you
Plan• 3 W’s
• Vendor
Selection
• Effective QA
Why?
• Flexibility
• Performance
• Core Focus
Research shows 12 -17% savings for firms that outsourced vs. in-houseOutsource vs. In-house
USD 77 Billion With its size, it is driving tomorrow's organizations that intend to stay competitive
Process enhancement is effective vs.. pure cost reduction focusProcess vs. Cost
4. Corporate Information
Established:
2003
Shareholders:
OBC Japan
SORUN Japan
Shanghai Seio
Headcount:
1,840 (2008)
Services
Typical Clients
Type:
Japan-China (JV)
Structure:
Organic / Flat
IT Services and Offshore Business Development (Outsourcing)
Top Management:
• Chair: Mr. Lixin Ruan
• CEO: Mr. Mocy Mo
• VP / Board Director: Mr. Yimin Xu
• Director: Ms. Jialiang Liu
• Director: Mr. John Yu
• Director: Mr. Michael Sabai
Leading IT outsourcing provider in China and has been back-to-back ranked as China’s Top
10 IT Outsourcing Vendor.
Company Overview
Leading SMEs to MNCs across multiple industries
7. Seio Presence
Sales and Marketing
Shanghai Headquarters
Tokyo
Osaka
London (WIP)
New York (WIP)
Offshore Development Shanghai Headquarters
Tokyo
Wuxi
Dalian
Chengdu
Jiaxing
Suzhou
Shenyang
Shanghai HQ /ODC Suzhou Delivery Center Wuxi Delivery Center Jiaxing Delivery Center
8. Service Model
Industry Focus
Application Development & Maintenance (ADM)Application Development & Maintenance (ADM)
Enterprise Application Solutions (EAS)Enterprise Application Solutions (EAS)
TestingTesting
Embedded TechnologyEmbedded Technology
Business Process Outsourcing (BPO)Business Process Outsourcing (BPO)
System Integration (SI)System Integration (SI)
FinanceFinance ManufacturingManufacturing MedicalMedical EnvironmentalEnvironmental LogisticsLogistics
TechnologyFocus
ODC/GDC Project Based Staffing
9. Finance
Manufacturing
Medical
Industrial Focus
Supply Chain Management
Warehouse Management
Inventory Optimization
Marketing and Sales Systems
Product Life Cycle Management
Customer Information Management
Operation Management
Hospital Information System
Patient Monitoring System
Medical Devices Testing
Claims Processing and Management
Equipment Maintenance
Diagnostic Imaging Solutions
Fund Lifecycle Management
Application Portfolio Analysis
Credit Risk Management
Information Risk Management
Data Quality Management
Performance Analytics and Management
Investor Relationship Management
Markets in Financial Instruments Directive
10. Environmental
Logistics
Industrial Focus
Dangerous Waste Control System
Green Purchasing System
Environmental Monitoring System
Electronics Pollution Control System
Pollution and Waste Investigation System
Environmental Information Management
Inventory Control System
RFID Solutions
Data Warehousing
Chain Store Sales Management System
Customer Service Management System
11. ADM
EAS
Testing
Technical Focus
Application Design and Architecture
Application Development
Application Maintenance
Application Localization and Customization
Application Re-engineering
Application Integration
Oracle Applications Suite
SAP Applications Suite
OBIC Applications Suite
Microsoft Axapta
Microsoft CRM
Unit Testing
Functional Testing
Combination Testing
System Testing
Systems Design and Integration
Quality Management and Testing
Program and Project Management
Enterprise Integration Architecture
Service-Oriented Architecture
Discover the Difference
Embedded
System Integration
BPO
Mobile Phones
PDA
Engine Controls
ATM Machines
Computer Peripherals
Telecommunications
Call Center
Email & Web-Chat Support
Data Entry and Data Conversion
Payroll Processing
Accounting System Services
Supply Management Services
48%
21%
13%
9%
6%
3%
12. Evolving Performance
Engagement Model (ITO)
Time & Materials
Offshore T&M
Core-TeamSourcing
SLA Based
AMS
RTS
Model
Cost Reduction
Maturity of Engagement
Efficiency
Staff AugmentationStaff Augmentation
Labor ArbitrageLabor Arbitrage
Fixed + Variable
Teams
Fixed + Variable
Teams
Fix Price + Predictable
Performance
Fix Price + Predictable
Performance
Fix Price + Evolving
Performance
Fix Price + Evolving
Performance
13. Project Management
@ Seio
Project
Management
@ Seio
Scope
Management
Time
Management
Cost
Management
Quality
Management
HR
Management
Communications
Management
Risk
Management
Procurement
Management
Project Management
PM Dimensions Covered
Initiate
Realize Requirements
Team Identification
Training
Infrastructure setup
Kick-off meeting
Start audit
Project & QA Plan
Work Flow Structure
Tasks and Activities
Efforts and Schedules
Required Tools
Plan Execute
Task Allocation
Resource Management
Risk Tracking
Risk Mitigation
Conflict management
Close
Formal Acceptance & Closure
Project Archives
Project Analysis
Capture Knowledge
Knowledge Management
Knowledge Recycling via CRUISE
End Audit
Monitor and
Control
Metrics Monitoring
Tracking & Analyzing
Status Reviews
Client Communication
FeedbackPM Process
14. Value Added by ADM
Quality Initiatives / Added Value
ProductionProduction
PreventionPrevention
AppraisalAppraisal
FailureFailure
Cost Savings
& Profits
Cost Savings
& Profits
Regular SDLC Seio SDLC
Mature Delivery
Engine
Mature Delivery
Engine
Institutionalized
Quality Process
Institutionalized
Quality Process
Proven
Methodologies
Proven
Methodologies
Metrics Based
Performance
Reviews
Metrics Based
Performance
Reviews
ProductionProduction
PreventionPrevention
FailureFailure
Forms, Formats,
Checklist, Standards,
Guidelines, Tools
Transition and
Execution
Procedures
Quality
Policy
Process
Procedures
AppraisalAppraisal
15. Project Communication (Our Live Model)
Project Status Sharing
Reports (Weekly, Monthly & Quarterly
Client Feedback
Client Satisfaction Survey
SLA Performance Reviews
QA Sessions
Milestone Check Meetings
Change Request Meetings
Internal Project Development Meetings
Live Communication
Skype / IM , Web Conferences, Email, IP phone
Transfers: FTP Server, Portal Website
16. SQA Management Via:
Quality Assurance
Requirement Analysis Management
Software Planning Management
Project Milestone Meetings
Monitoring Software Resources
Software Configuration Management
SQA Monitoring via SDLC
Bug tracing and analysis
Peer Review while project is on going
17. Security Environment
Operation Security
Documented security policy, secure delivery methodology and process
Ongoing Security and IP Protection training
NDA with every employee
Termination and prosecution for any violation
Tracking of all employee emails sent and received
Network Security
Real-time Anti-virus, Windows security update and SPAM protection
for desktops and servers
Dedicated DBA/Network Administrator
Annual maintenance and scheduled preventive maintenance for
critical assets
Photo ID cards and access cards are issued to all employees, recording
and tracking entry/exit
Access to the labs and facility authorized and recorded
Moveable USB or hard drive, floppy drive, cameras, and cellular phones
not allowed in labs
Presence of security guards
16-Channel Video Surveillance system 24x7
Strict secured access to server rooms
Other security measures implemented based on client’s requests
Physical Access
Security Firewalls are installed to prevent unauthorized access to the
network
All ports (USB, Serial, Parallel) are disabled on PCs.
Secured VPN or a Client preferred mechanism for data communication
Access to important files and directories is given only to specific personnel
Data encryption with PGP or other software according to clients’ requests
Mail server and Gateway protected by anti-spam and antivirus, and
implementation of TLS mail and digital certification
Information backup system
Logical Control
18. Employees Excellence Plan
Performance Review
Training Program
Technical
performance
appraisal
Self-appraisal
Customer
feedback
Division/Company
wide normalization
process
Technical & Project
Management
Training
Induction
Training
Quality
Related
Training
Role Based
Behavioral
Training
Customized
Training
Language
Training
Approach
For Client
Overlap
period
TrainingFamiliar
ization
Rotation PlanRole
4 to 6 weeks
4 to 6 weeks
4 to 6 weeks
NA2 weeks18-24 monthsTeam Leader
NA2 weeks12-18 monthsAnalyst
1 month2 weeks12-18 monthsProgrammer
• Assures employees an internal job rotation
• Provide for planned redundancy to cope with job rotation and to ensure
smooth transitions
• Provide growth opportunity with higher responsibilities, onsite assignments, etc.
• Right of first refusal and replacement
• To address employees’
career development,
employee motivation
• To broaden their
knowledge of other
functions and departments
Job Rotation
21. Visited by Premier Wen Jibao | Our HQ in Shanghai | Suzhou Office | Suzhou Office Cafeteria Building
Recent News
22. Current Project (Case Studies)
Our Solution / Description
Challenge: Surpass client demand by raising the bar for
exceptional customer service in Japan keeping its ERP
product more competitive.
Required a world-class vendor with extensive Japanese
culture knowledge to provide BPO service center (IT
helpdesk) for database monitoring, application status
reporting, providing change management task (patch, clone,
etc ) and response for customer calls.
Skills: Japanese / Mandarin & English + Oracle Product
The Benefits
• Multiple Language Response
• Reliable Service with zero cultural / ascent challenges
• Cost Efficiency
• Acquire Market Research Analysis Data
Tools Delivery
* 1 Month Training * 24x7 (5 Shifts)
* 20 Man team
(Duty Managers > DBA Leaders >
Agents)
* Japanese / Mandarin / English
* Voice: IP Communicator(VOIP) / 2Mbp
VPN
Data: Hosted by Oracle
* Stats Reports (Daily, Monthly,
Yearly)
* QA via stats analysis, rotation,
training, and appraisals
23. Latest Projects (Case Studies)
Japan Top-
rank Financial
Software
Company
Medical
Financial
Fortune500
Project
Scale Cycle
Development
Language Database
Develop System by matching OS and
SOL server to boost up available
communications with clients, control
project delivery and improve quality.
96 man
months
8 months
C++, VB 6.0
Service Pack 6
Microsoft SQL
Server 2005,
Oracle 10G1
Project development
Client Industry Project Description Development Generals
84 man
months 8 months VB,
.net Framework2.0 Oracle 10G
Adopt ORACLE Database and
combine with Access, improve
exchange efficiency between client
interface and background data.
24. Latest Projects (Case Studies)
Logistics
ERP
Renowned
Japanese
manufacturing
enterprise
Fortune500
Client Industry Project Description Development Generals
Project
Scale Cycle
Development
Language Database
Adopt new WebService framework
and NAPS technology, making large-
scale server maintenance and
amending more convenience and
efficiency.
Integrate database technology and
available interfaces technology to
enable system to output customized
report forms agilely, and then improve
efficiency.
72 man
months
6 months
C#, .net, .net
Remote
SQLSever
2005
Project development
Staffing
48 man
months
10 months
C++ , VB Script,
JavaScript
SQL
Sever 2000
SQL
Server 2005
25. Differentiated
Less
Barriers
• Quick Decision Makers
• Little Culture Barrier
• No Language Barrier Technology
Experts
• Certified & Recognized
• Mature Delivery Models
• Pride in our Quality
Strongly
Committed
• 88% Repeated Clients
• Integrate Organizations
• Start Small Grow Big
People
Oriented
• Our Employees are family
• Work For Play
• Train In-house Talent
26. Recent Awards & Credentials
Trimentus Technologies 2007
China Software Industry 2008
Association
China Software Industry 2007
Association
From 3rd Party Industry Research
China United Business Press 2007
China Software and Service 2005
Import and Export Press
China Software and Service 2005
Import and Export Press
China Information World 2005
CCID NET
SEI CMMI Level 3
China Software Outsourcing
Brand Star
Ranked 12th of Top 25
Software Exporting
Companies in China
Top 10 Brand in China
Outsourcing Service
Ranked 8th of Top 20 Software
Exporting Companies in China
Ranked 9th of Top 20 China
Software Outsourcing
Vendors
Top Software Exporting
Company in Eastern China
27. Commitment / 承诺/ Cheng Nuo
Testimonials (Strong Commitment)
Top10 IT service company 12 ODCs 88% repeated clients
28. Expect from Seioglobal
Terms & Conditions
Strict Adherence to deadlines
Copyrights and source code to be turned over to you
Same day reply to queries & updates on requested minor changes
Next day updates on major changes
High quality original solutions & Risk Minimization to you
Work on your Time Zone (as your in-house team)
Competitive prices relative to future work volume
Flexible Price Structure as per SLA
(Per Team Structure/ Fixed Price / Hourly)
Strategic and Operational Levels of Contact
29. Lets Do Business
Copyright 2008 - Seioglobal
Virtual Office
• ODC
• BOT
Partner
• Technology Partner
• Agents
JV• Local JVs
• Foreign JVs
Subcontract
• Small - Big Projects
• SOW & MSA
30. Lets Connect
Copyright 2008 - Seioglobal
Michael M. Sabai
Director - Business Development
Honors: U.S & International - MBA & Dual BA (International Business + MIS)
Email: Michael.Sabai@seioglobal.com
Skype ID: Michaelssg
Tel (USA) 312 - 235 - 2766
Tel (PRC) 21 - 6137- 0066 2226
23rd Floor, Kaikai Plaza, 888 Wan Hang
Du Road, Shanghai, China 200042
Shanghai Add:2-3-12, Shiba, Minato-ku, Tokyo,
Japan 130005
Tokyo
5th Floor, Shenyang Software Building, 32
Beiling Avenue, Shenyang, China 110032
Shenyang
B11-601, Creative Industry Park, No.328,
Xinghu Rd. Suzhou Park
Suzhou Dalian
6th -9th Floors, Fengxiang Software Park,
168 Minfeng Road, Wuxi, China 214043
Wuxi No. 18, the 5th street, Nakajima,
Yodogawa-ku, Osaka, Japan
Osaka
4th Floor, Huijiang Building, 3 South
Tianxianqiao Road, Chengdu China
610021
Chengdu 2nd Floor, 4 Nanhu Kechuang Center,
South Zhonghuan Road and Yatai Road,
Jiaxiang, China 314000
Jiaxing
14th Floor, Network Technology Building,
Huangpu Road, Dalian China 116021