Lynn Baker has over 20 years of experience in customer service, sales, and supply chain management for consumer packaged goods companies. She has a proven track record of developing solutions to meet customer needs, managing inventory, and successfully launching new products. Baker's core competencies include quality management, customer service, project management, and establishing business relationships to understand requirements and propose solutions. She currently works as a VMI Analyst, where she captures supply chain efficiencies, maintains systems expertise, and writes orders for thousands of SKUs daily.

1. Lynn M. Baker
5 Janel Drive, Berwick PA 18603
lynny430@gmail.com ● 570-204-5282
Background Summary
History of developingsolutionsto addressunmetor unrecognizedneedsofboth customersandcolleagues. Possess
strong interpersonalskillsandthe abilityto present informationconvincinglyto others as wellas the abilityto
comprehendandteachothersaboutcomplexproductfeatures.Relateswellwithand engagespeopleofall levels
andfrom diverse backgrounds.Developskeypartnershipsthroughconsistentfollowthroughandtrust. Primary
contactandsourceofinformationbetweenclientandmanagementteamstoexecuteprojectsandsupportefficiently
andwithin budget. Services the Customerbyproblem solvingand gatheringinformation. Developsakeen
understandingofmarketplaceto identifypotentialgrowthopportunities. Over twenty years workingfor a CPG
companysoI understandthe businessandcandeliveron the integrity andhighstandardsexpected.
Core Competencies:
 Sales and Marketing
 Quality Management
 Manage inventory/forecasts for client
 Customer Service
 Multiple successful product launches.
 Retail buyer
 WMS: SAP, EBPCS, Foxware, COPS, EXE
 Reporting Programs: QlikView, BI
 Team Building and Leadership
 Meet or exceed sales demand
 Project Management
 Leverages business relationships to understand
needs and present solutions.
 IBM AS400 –VMI ordering system
 Microsoft Suite
Professional Experience
VMI Analyst, August 2012 to present • Genpact/Kraft Foods – Wilkes-Barre, PA
 Capture and manage day to day Supply Chain efficiencies for the Customer and Kraft.
 Develop and maintain an appropriate level of functional expertise in core required systems.
 Responsible for developing professional relationships with the customer’s organization to resolve issues and leverage
process improvements.
 Responsible for writing orders via VMI (IBM) systems responsible for 1000’s of SKU’s on a daily basis. Follow through
from order creation to delivery. Forecasting for promotions based off history.
 Develop thorough understanding of the industry and trends within the industry, customer and market to be able to
communicate effectively with client.
 Assist in training peers and assisting team leads with metric reporting.
VMI Analyst, October 1993 to August 2012 to June 2014 – DelMonte Foods – Bloomsburg, PA
 Responsible for developing professional relationships with the customer’s organization to resolve issues and leverage
process improvements. Troubleshoot any delivery issues or product shortages.
 Managed multiple top 10 accounts; procurement for hundreds of items using the VMI AS400 (VMI system),
coordinated with Inventory Control, Traffic and Logistics groups to ensure customer needs.
 Evaluate all weekly metrics, analyze all continuous improvement projects and prepare reports for all requests.
 Develop procedures to improve efficiencies; Certified in Lean Management
 DuPont’s STOP Safety Trainer.
 Inventory Control Department Representative for first two years.
Education, August 1988 – August 1990 - Pennsylvania College of Technology – Williamsport, PA
Associates Degree – Business Management
References available upon request.