Justin Lanza is seeking a sales position that utilizes his skills in communication, client management, and sales techniques. He has over 10 years of experience in direct sales, software sales, customer service, and medical transcription. His resume demonstrates strong organizational abilities, time management, and the ability to establish rapport with clients to identify their needs.

1. J U S T I N L A N Z A
OBJECTIVE
A position in sales with focus on communication and client management
PROFILE
Experience in direct sales of a high end product to diverse consumers with
attention to detail and customer service; experience with software sales and
product demonstration
Skilled in persuasive in-person and telephone sales techniques; able to
establish rapport to identify needs and convey information with creativity
and sincerity
Highly organized, efficient and enthusiastic; good time-management and
multi-tasking abilities
EXPERIENCE
June 2016 –September 2016 Foko Gatineau, QC
Customer Success Specialist
 Generate and prospect new leads for targeted clients by phone and
email
 Book web meetings for virtual product demonstrations
 Perform product demonstrations and reconcile client needs with
product specifications
 Manage current client accounts and follow up with on-going client
negotiations
July 2014 – June 2016 Vitamix Ottawa, ON
Senior Sales Representative
 Direct sales to retail consumers through rapport and demonstrations
 Promoted from junior to senior representative within 6 months
 Reached or exceeded target sales in many locations across Canada,
including record sales in two separate locations
 Inventory management and reconciliation under consignment practices
 Organized the storage, assembly, and dismantling of roadshow and
home show exhibit equipment
J U S T I N L A N Z A @ HO T M A I L . C O M
2 7 1 R I V E R T R E E S T • K A N A T A , O N K 2 M 0 J 6 • ( 5 1 4 ) 5 9 1 - 2 6 9 8

2. 2
2004 - 2014 Royal Victoria Hospital Montreal, QC
Medical Secretary
 Provided rapid and accurate medical transcription
 Fulfilled information requests from patients and doctors through
phone calls, e-mails and faxes
 Promoted to team leader, bypassing traditional seniority structure
 Worked within a strict procedural system to ensure accuracy and
patient privacy
Summers 2001 – 2004 Home Credit Solutions Montreal, QC
Telephone Sales Representative
 Provided credit consolidation products through cold-calling telephone
sales
 Exceeded sales expectations on a daily basis
EDUCATION
2007 McGill University Montreal , QC
 Certificate in Risk Management
2001 - 2004 Champlain College St. Lambert, QC
 Diploma of College Studies in Computer Science
 3 year career program; 3 month internship with Bell Canada as
programmer