1. Carlos W. Rivera
515 Ovington Ave. Apt.4F Cell: 347 - 432 -1572
Brooklyn, NY 11209 Email: www.criverarx8@yahoo.com
Objective
A responsible and challenging career opportunity which utilizes my 25+ years of retail and
customer service experience and will provide potential for future advancement and personal
growth.
Education
Raul Ybarra High School
Graduation Date- 1989
High School Diploma
Skills and Abilities
Management
As a Manager, Assistant Manager and a former Department Manager I have been trusted with
the responsibility to oversee all departments within the retail business. Being a result-
oriented person I have been able to prioritize tasks and delegate responsibilities to my team
members.
Sales
Manages the visual presentations to create an exciting shopping environment for customers;
monitors daily/weekly sales; analyzes reports to ensure monthly sales budget is achieved;
monitor cash flow. Inventory and security controls.
Communication
Bringing energy and enthusiasm to the store and its customers by developing relationships on
campus with students, faculty, and staff; providing outstanding customer service to our
diverse customer base.
Leadership
Model and manage effective supervision to drive sales while maintaining exceptional service
and store standards; providing an atmosphere with open and honest communication that
respects the ideas and opinions of others; being actively involved with campus activities,
leadership groups and organizations.
Experience
Shipping/Receiving Manager – Paper Cavalier - June 2014 - Present
Daily duties include but not limited too, supervising and coordinating activities of workers
engaged in verifying and keeping records on every incoming and outgoing shipment and
preparing items for shipping. Responsible for verifying purchase orders, invoices, bills of lading
and various other records to help facilitate shipping priorities, and to establish the best possible

2. Carlos W. Rivera
515 Ovington Ave. Apt.4F Cell: 347 - 432 -1572
Brooklyn, NY 11209 Email: www.criverarx8@yahoo.com
methods required to meet shipping and receiving schedules and also rates and routes.. Direct the
movement of shipments from shipping and receiving area to storage and work areas. Prepares
bills of lading and schedules deliveries and pick-ups. Also assist workers in the careful packing,
shipping and receiving different priced valuables duties during peak times..
Store Manager ∙ Follett Higher Education Group ∙ December 2005 - 2013
Responsibilities included hiring , training & supervising a staff of 15 people and up to 45 to 50
people during peek times. Involved in all daily aspects of opening and closing the store, at times
this included light bookkeeping duties; provide customer service in a fast/heavy traffic
environment; oversee and coordinate the day -to-day store operations and the processing of
routine invoices for payment and ensure their efficient and timely delivery to Accounts Payable
Department. Maintain and complete monthly and yearly financial reports. Weekly meetings with
store Director to analyze all weekly, monthly and annual financial reports , sales budgets and
operations,
Assistant Manager / Textbook Manager ∙ Barnes and Noble Inc. ∙ June 2002 - December
2005
Helped to launch the new textbook buying program; major responsibility was the textbook
buying decisions, ordering, and processing of invoices for 5 different store locations; required
use of excellent time management and organizational skills; provided customer service, primarily
by phone, on a daily basis; dealing with various textbook vendors and industry account
representatives.
Textbook Manager ∙ Barnes and Noble Inc. ∙ November 1999 - June 2002
Responding to daily customer inquires; order processing and problem solving; completion of
buying decisions, orders, returns forms and use of A/S 400; dealt with shippers, vendors and
national account representatives; supervise a staff of 10; involved in all daily aspects of opening
and closing which sometimes included light bookkeeping duties.
Languages
Native fluency in both Spanish and American English.
References available upon request.