Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Active Listening Presentation


Published on

A presentation that I researched, created and delivered for the State of Louisiana Civil Service Employees. March 2013

Published in: Education, Business, Technology

Active Listening Presentation

  1. 1. Active Listening
  2. 2. Active Listening Course Overview • Learn more about the listening process and the different types of listening • Discover your personal listening style • Define active listening and better understand the value of being an active listener • Learn how to become an active listener
  3. 3. Active Listening Takeaways • Practice being an active listener • Knowledge of your listening style
  4. 4. Active Listening Activity
  5. 5. Active Listening Hearing Listening Hearing Vs. Listening • Implies perceiving sounds • Understanding information with involvement from mind and body • Is a passive process • Is an active process • Involves effortless activity • Requires conscious efforts, concentration and interest
  6. 6. Active Listening Listening Process Hear Attend UnderstandRespond Remember
  7. 7. Active Listening Hearing • Occurs when sound waves hit the ear • Involves no deciphering/interpretation • Is a prerequisite to listening 11
  8. 8. Active Listening Attending • Filters heard messages, focus on some • Can be heard or can be white noise • Attend better when there’s personal gain 22
  9. 9. Active Listening Understand • Requires meaning to be assigned to a message • Impacted by language interpretation • Assigns a level of importance to the message 33
  10. 10. Active Listening Responding • Delivers feedback to the speaker • Can be: –Verbal or nonverbal –Paraphrasing –Questions 44
  11. 11. Active Listening Remembering • Recall information from memory • Builds relationships and trust 55
  12. 12. Active Listening Activity
  13. 13. Active Listening Informational Critical • Perceives information • Requires no criticism or judgment • Focuses on key points • Requires understanding • Looks for evidence • Checks for logical reasoning Appreciative Empathetic • Listens for entertainment • Does not involve analyzing • Focuses on the speaker’s emotion • Allows the listener to see another point of view Types of Listening
  14. 14. Active Listening Types of Listeners Detached Passive • Avoids making eye contact • Appears withdrawn • Lacks enthusiasm • Seems inattentive, disinterested or bored • May or may not make eye contact • Fakes attention • Uses little energy or effort • Appears calm and laid back Involved Active • Provides some direct eye contact • Has an alert posture • Gives the speaker some attention • Reflects on the message to a degree • Has an alert posture • Uses direct eye contact • Gives full attention • Focuses on what is said • Participates fully
  15. 15. Active Listening Listening Inventory
  16. 16. Active Listening What is Active Listening? • Ability of paraphrasing information • Not interrupting the speaker • Not formulating a stance until speaker is finished speaking
  17. 17. Active Listening Why is Active Listening Important? • Builds relationships • Creates new ways to approach issues • Diffuses emotional situations • Avoids costly errors
  18. 18. Active Listening Active listeners will: • Increase productivity • Improve persuasive and negotiation skills • Improve work relationships • Reduce conflict and misunderstandings
  19. 19. Active Listening 1 Pay Attention 2 Show you are listening 4 Provide effective feedback 3 Provide positive reinforcement How to Become an Active Listener
  20. 20. Active Listening • Look directly at the speaker • Be open-minded • Avoid being distracted • “Listen” to the speaker’s body language • Focus on what the speaker is saying Pay Attention
  21. 21. Active Listening • Paraphrase the speaker’s words Show you are Listening “What I’m hearing is” “Sounds like you are saying” • Ask questions to clarify certain points “What do you mean when you say…” “Is this what you mean?” Don’t interrupt Take notes and think about what is being said • Express appreciation and interest in the topic
  22. 22. Active Listening • Use verbal and non-verbal acknowledgement • Smile and use other facial expressions • Have an open and inviting posture • Soften facial expressions Provide Positive Reinforcement
  23. 23. Active Listening • Be open and honest in your response • Assert your opinions respectfully • Treat the other person like you would want to be treated • Respond appropriately, be assertive, but not aggressive Provide Effective Feedback
  24. 24. Active Listening Activity
  25. 25. Active Listening Summary • Use different methods of listening to acquire assorted information • Improve upon your current listening style • Take the steps to become an active listener