Business Communication

1. BUSINESS COMMUNICATION
PRESENTATION
TOPIC:
‘Explain the process of recruitment through interviews and group
discussion with the mechanism involved in it. Also, explain the
role of body language in ensuring success in the interview by
illustrating its effect.’
Amit Kumar IAnkit Ahlawat IArshadKhan IHimanshu Saini IMayank Gupta IVipin Rawat

2. Group Discussion

3. “discussion among a group of candidates or people”
WHAT IS GROUP DISCUSSION ?

4. ROLE IN RECRUITMENT
Communication Skills
Leadership Skills
Listening Skills
Behavioral Skills
Reasoning Ability
Creativity and Confidence.

5. EVALUATING COMPONENTS
 Knowledge
 Communication skills
 Group behavior
 Leadership potential

6. • Understanding of the topic gives you
wide analytical perspective
• Originality of your ideas and Approach
to the topic contributes toward tour
success in the group discussion.
• Evaluation is keenly based upon
how he thinks not on what he thinks .
• Problem Solving Skills are essential .
Knowledge

7. • Communication skills is more important as
without expression, the knowledge is of no
use.
• Clarity of thought and expression is major
evaluating factor.
• Listening is as important as speaking in a GD.
• Flow of language must be smooth.
• Non verbal communication Play a major Role.
• Body language is a major Component.
Communication Skills

8. • Behavior of an individual in a group setup
is a key evaluating component.
• Active participation in group is key to
success.
• Put your views and ideas efficiently.
• Showcase your qualities by actively
participating in the group .
• Cooperation is useful in Groups.
Group Behavior

9. Types Of Participants
The Initiator
The Data Giver
The Criticizer
The Supporter
The Questioner
The Traffic Policeman
The Leader
The Spectator
The Summarizer

10. • One who initiates the
group discussion
• Initiator believed to have
more in depth knowledge
and better understanding
about topic.
The
Initiator
• Plays the role of a data
giver provides all the
statistics and data relevant
to the discussion.
• Seems to be a ‘talking
newspaper’ or ‘talking
journal’
The Data
Giver
• Plays the role, in which
they contradict or criticize
the points that others
make.
• This kind participants may
not bring sufficient and
impact points of his own.
The
Criticizer

11. • These participants play
an opposite role to the
criticizer.
• These participants do
not make sufficient and
impact points of their
own.
The
Supporter
• Rather than make points
of his own, the
‘questioner’ asks others
questions.
• The participant seems to
almost play the role of
an interviewer
The
Questioner
• Tries to control the flow
of other participants.
The Traffic
Policeman

12. • She/he must try to initiate
the discussion and provide a
structure to the discussion.
• The Leader must give
adequate examples to
support his views and could
try and manage the ‘flow’ of
the discussion.
The Leader
• He/she does not make any
contribution, except nodding
their heads or saying ‘Hmm’
almost to themselves.
The
Spectator
• This person tries to
summarize the discussion at
the end.
• The summarizer incorporate
all the important points
spoken and it presents in a
brief and concise manner.
The
Summarizer

13. • The panel evaluates a candidate’s
personal skills which allow him to
prove himself as a natural leader.
• The success of any team depends to a
larger extent on its leader.
• A good leader should neither be very
authoritative nor submissive but must
be democratic.
Leadership Potential
Assertiveness
Emotional stability
Objectivity
Self-confidence
Decision making
Discretion
Initiative
Good communication
skills
Patience
Persuasiveness
Adaptability

14. Expectations Of The Panel
Team
player
Reasoning Leadership
Flexible Assertiveness
Initiative
Creativity
(out of the
box thinking)
Inspiring
ability
Listening
Awareness

15. Structure Of Group Discussion
• No Of Participants
• No fixed rule or standard to decide no of participants
• Generally there are 8-15 participants in a GD.
• Seating Arrangement
• In such a way that everyone can talk comfortably, usually in a round table
manner.
• Allotment Of Topic
• Generally any current issue of regional , national or global importance is
selected as topic of discussion. Sometimes participants may chose their own.
• Time For Preparation
• In some GDs specific amount of time is allotted for preparing and organizing
ideas but in some case no such time allotted.

16. Show good group Behavior.
Be as natural as possible and don’t try to be
someone you are not.
Be alert always.
Keep cool and calm.
NOSTUESO (No One Speaks Twice Unless
Everyone Speaks Once)
What to do in Group Discussion
Do not hesitate to initiate.
Keep eye contact while speaking.
Encourage non participants to speak.
Speak Clearly and Confidently.
Make sure to bring the discussion on track.
Listen attentively to others.

17. What not to do in Group Discussion
Do not monopolize the
conversation or talk too
much
Do not interrupt
anyone while they are
speaking.
Do not argue with
anyone.
Do not debate with
anyone, while the group
looks on.
Do not repeat what has
been said; be attentive;
try to develop on ideas
expressed or give out
new ideas.
Do not commit
grammatical errors
while talking

19. • Personal (usually face-to-face) interaction
between the interviewer and interviewee.
• Two way assessment and decision making
process.
• Final step of assessment
• Subjective in nature. Might or might not be accompanied
by objective assessment.

20. Interviewer(s) Interviewee
• Verify the Information obtained
in previous steps of recruitment
• Obtain additional information
• Share companies expectations
more clearly
• Establish mutual
understanding/compatibility
• Showcase the Potential
• Ask questions regarding both
parties expectations
• Assess organisation
compatibility for oneself

21. Self-
Explanatory/Demonstrative
Interview
Panel Interview
Telephonic Interview
Video Interview

22. Structured
Interview
Stress
Interview
Problem
Solving
Interview
Behavioural
Interview
Unstructured
Interview

23. Credential verification questions
Experience verification questions
Opinion questions
Behavioural questions
Competency questions
Brainteaser questions
Case questions
Dumb questions

24. Why do you want
to leave your
current job
Tell me a little
about
yourself
Out of all the
other candidates,
why should we
hire you?
What can you
offer to our
organization?
Why do you
want to leave
your current
job?
What are your
biggest
strengths?
Why do you
want this
job?

25. Introduction:
The First
Impression
Character and
Moral Principle
Personality
Technical skills
level required
for the job
offered
Background:
Relevant Work
Experience
Professionalism
and Etiquettes
Communication
Skills

26. •Do your homework
•Arrive early
•Dress properly
•Do smile
•Do a firm handshake
•Make eye contact
•Outline your
achievement
•Explain/exemplify your
responses
•Parting Greeting
•Follow-up
•Network

27. Don’t dress
casually
Don’t ask salary
Don’t leave
your phone on
Don’t lie
Don’t eat drink,
eat, chew etc.
Don’t speak too
soft or too loud
Don’t try to be
too cool (tell
jokes)

28. • Flexibility
• Subjectivity
• Empathy
• Non-Verbal Cues Capturing
• Comprehensive
Understanding
• Further probe/Clarification
• Biases
• Stress
• Mimic: Great Interview is not equal
to great employee
• Time Consuming
• Financial Resource Consuming

30. WHAT IS BODY LANGUAGE?
A type of nonverbal
communication in
which physical
behaviour, as opposed
to words, are used to
express or convey
information.

31. NON VERBAL COMMUNICATION

32. BODY LANGUAGE IMPORTANCE

33. INCLUDES
Eye contact
Facial expression
Posture
Gesture
Appearance

34. EYE CONTACT
keeping eye
contact with the
person you are
talking to indicates
that you are focused
and paying attention.

35. FACIAL EXPRESSION
Conveys
the emotional
state of an
individual to
observers.

36. POSTURE
Conveys information about
Interpersonal relations.
Personality traits such as
confidence, submissiveness,
and openness. Social standing.

37. GESTURE
Includes
movement of
the hands, face,
or other parts
of the body.

38. APPEARANCE

39. IMPORTANCE
Reflection to your personality.
Points to whether you’re a good speaker or not.
Shows whether you have a professional stance or
not.

40. Displaying that you are attentive
Showing that you are a keen listener
Implying that you are eager to put forth your own
views
Showing that you are mature as an individual or
rather like child