Listening Skills By NIKHIL JOSHI Lecturer in ‘Language & Communication Skills’ IT Dept.-GCET E-mail: email@example.com Blog: www.gcet-languageclub.blogspot.com
Introduction• Almost 45% of time we spend in listening.• An essential management and leadership skill.• A process of receiving, interpreting and reacting to a message.• Difference between listening & hearing
Traits of a Good Listener• Being non-evaluative• Paraphrasing• Reflecting implications• Reflecting hidden feelings• Inviting further contributions• Responding non-verbally
Active Versus Passive listening• Show keenness• Expressions• Alertness• Questions• Not neglecting physical aspects• Valid reason for criticism
Implications• Good listening helps you to take better decisions and make better policies in organization.• On the contrary lack of proper listening can lead to embarrassing situations because of a gap in coordination and understanding.
Tips for Effective Listening• DO’s • Don’ts• Be mentally prepared to listen • Not to pay undue emphasis on• Evaluate the speech not the vocabulary as you can use the speaker context to understand the meaning• Be unbiased to the speaker by • Not to pay too much attention to depersonalizing your feelings the accessories and clothing of the• Fight distractions by closing off speaker sound sources • Not to prepare your responses• Be open minded while the speaker is speaking• Ask questions to clarify and not • Avoid preconceptions and prejudices to overshadow intelligence • Not to get distracted by outside• Paraphrase from time to time influences• Send appropriate non-verbal • Not to interrupt too often signals time to time • Not to show boredom
Conclusion• You do not listen with just your ears. You listen with your eyes and with your sense of touch. You listen with your mind, your heart, your imagination. (Egan Gerard)• A good conversationalist is popular, a good listener even more so. Talk only if you have something to say.
T h a n k y o u… • nIKHIL jOSHI • e-mail: • firstname.lastname@example.org • email@example.com • My Websites: • www.geocities.com/nikhiljoshi/saregama • www.nikhiljoshi2007.blogspot.com • www.gcet-languageclub.blogspot.com