Choosing the Right CBSE School A Comprehensive Guide for Parents
03 listening skills1
1. Introduction
Almost 45% of time we spend in listening.
An essential management and leadership skill.
A process of receiving, interpreting and reacting to a
message.
Difference between listening & hearing
3. Traits of a Good Listener
Being non-evaluative
Paraphrasing
Reflecting implications
Reflecting hidden feelings
Inviting further contributions
Responding non-verbally
4. Active Versus Passive listening
Show keenness
Expressions
Alertness
Questions
Not neglecting physical aspects
Valid reason for criticism
5. Implications
Good listening helps you to take better decisions and
make better policies in organization.
On the contrary lack of proper listening can lead to
embarrassing situations because of a gap in
coordination and understanding.
6. Tips for Effective Listening
DO’s
Be mentally prepared to listen
Evaluate the speech not the speaker
Be unbiased to the speaker by
depersonalizing your feelings
Fight distractions by closing off
sound sources
Be open minded
Ask questions to clarify and not to
overshadow intelligence
Paraphrase from time to time
Send appropriate non-verbal signals
time to time
Don’ts
Not to pay undue emphasis on
vocabulary as you can use the
context to understand the meaning
Not to pay too much attention to the
accessories and clothing of the
speaker
Not to prepare your responses while
the speaker is speaking
Avoid preconceptions and
prejudices
Not to get distracted by outside
influences
Not to interrupt too often
Not to show boredom
7. Conclusion
You do not listen with just your ears. You listen with
your eyes and with your sense of touch. You listen with
your mind, your heart, your imagination. (Egan
Gerard)
A good conversationalist is popular, a good listener
even more so. Talk only if you have something to say.