Introduction
Almost 45% of time we spend in listening.
An essential management and leadership skill.
A process of recei...
Types of Listening
Appreciative listening
Empathetic listening
Comprehensive listening
Critical listening
Traits of a Good Listener
Being non-evaluative
Paraphrasing
Reflecting implications
Reflecting hidden feelings
Inviti...
Active Versus Passive listening
Show keenness
Expressions
Alertness
Questions
Not neglecting physical aspects
Valid ...
Implications
Good listening helps you to take better decisions and
make better policies in organization.
On the contrary...
Tips for Effective Listening
 DO’s
 Be mentally prepared to listen
 Evaluate the speech not the speaker
 Be unbiased t...
Conclusion
You do not listen with just your ears. You listen with
your eyes and with your sense of touch. You listen with...
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03 listening skills1

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03 listening skills1

  1. 1. Introduction Almost 45% of time we spend in listening. An essential management and leadership skill. A process of receiving, interpreting and reacting to a message. Difference between listening & hearing
  2. 2. Types of Listening Appreciative listening Empathetic listening Comprehensive listening Critical listening
  3. 3. Traits of a Good Listener Being non-evaluative Paraphrasing Reflecting implications Reflecting hidden feelings Inviting further contributions Responding non-verbally
  4. 4. Active Versus Passive listening Show keenness Expressions Alertness Questions Not neglecting physical aspects Valid reason for criticism
  5. 5. Implications Good listening helps you to take better decisions and make better policies in organization. On the contrary lack of proper listening can lead to embarrassing situations because of a gap in coordination and understanding.
  6. 6. Tips for Effective Listening  DO’s  Be mentally prepared to listen  Evaluate the speech not the speaker  Be unbiased to the speaker by depersonalizing your feelings  Fight distractions by closing off sound sources  Be open minded  Ask questions to clarify and not to overshadow intelligence  Paraphrase from time to time  Send appropriate non-verbal signals time to time  Don’ts  Not to pay undue emphasis on vocabulary as you can use the context to understand the meaning  Not to pay too much attention to the accessories and clothing of the speaker  Not to prepare your responses while the speaker is speaking  Avoid preconceptions and prejudices  Not to get distracted by outside influences  Not to interrupt too often  Not to show boredom
  7. 7. Conclusion You do not listen with just your ears. You listen with your eyes and with your sense of touch. You listen with your mind, your heart, your imagination. (Egan Gerard) A good conversationalist is popular, a good listener even more so. Talk only if you have something to say.

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