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Speaking skill


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Techniques to Improve Communication (Communication Skills)

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Speaking skill

  2. 2. Occasions for formal oral Communication  Public Speech
  3. 3. Occasions for formal oral Communication Fear of Public Speaking  In Spotlight  Unprepared  Inexperienced
  4. 4. Occasions for formal oral Communication What is Public Speech Public speaking skill may be defined as the art of appearing in front of an audience, facing the audience, presenting your speech and making them understand what you want them to understand within the limited time and resources given to you.
  5. 5. Occasions for formal oral Communication
  6. 6. Occasions for formal oral Communication Public Speaking Tips  Do your Homework or research a topic
  7. 7. Occasions for formal oral Communication Public Speaking Tips  Organize ideas logically  Employ quotations, facts and statistics  Start strong and close stronger  Incorporate humor
  8. 8. Occasions for formal oral Communication Public Speaking Tips  Analyze your audience- deliver the message they want to hear
  9. 9. Occasions for formal oral Communication Public Speaking Tips  Eye contact  Interact with audience
  10. 10. Occasions for formal oral Communication Public Speaking Tips  Time Management  Do not repeat yourself  Show positive attitude  Seek and utilize feedback  Handle unexpected issues smoothly ex. Power cut, projector is not working
  11. 11. Occasions for formal oral Communication Public Speaking (Things you shouldn’t do)  Reading directly from notes  Turn back on audience  Hands in pockets
  12. 12. Occasions for formal oral Communication Public Speaking (Things you shouldn’t do)  No um, ah, you know  No nervous gestures  Talking too fast or talking too quietly
  13. 13. Occasions for formal oral Communication Public Speaking (Things you should do)  Eye Contact  Can glance at notes  Appropriate gestures  Rhetorical questions to involve audience
  14. 14. Occasions for formal oral Communication  Presentation
  15. 15. Your top fears 35% Heights Financial Problems 10% 5% Speaking to a group Flying 15% 10% Sickness Death 10% Deep Water Insects & Bugs 5% 10%
  16. 16. General pointers to improve speaking skills:  SPEAK  Be thoroughly aware of the subject.  Know the audience; tailor your speech to meet their needs.
  17. 17. General pointers…contd.  Rehearse your speech well and time it.  Practice good articulation:  Make exaggerated use of articulators.   Pay attention to proper diction, pronunciation & stress. Use voice modulation.
  18. 18. General pointers…contd  Show interest and enthusiasm.  Begin well & end well.  Understand that stage fright is common and some what necessary.
  19. 19. Other aspects of Presentation… Speech Presentation-------Give importance to : o Appearance o Voice o Body language
  20. 20. …aspects of Presentation Speech Presentation Technical) Visual Aids………………….. Present them smoothly- Do not Talk while visuals are being read by audience Use “Storyboard” Approach- Match visuals with your text
  21. 21. Most common PowerPoint mistakes 1)Many people tend to put every word they are going to say on their powerPoint slides. Although this eliminates the need to memorize your talk , ultimately this makes your slides crowded , wordy and boring. You will loose your audience’s attention before you even reach the bottom of your……first slide.
  22. 22. Most common powerpoint mistakes Many people do not run spell cheeck before their presentation-BIG MISTAK!!! Nothing makes you look stupid than spelling errors.
  23. 23. Bullet Pointing             Avoid Excessive Bullet-Pointing. Only Bullet Key Points. Too many Bullet-Points And Your              Key messages Will NOT Stand out. In fact, The Term “Bullet-point” Comes From People firing Guns at Annoying Presenters.
  24. 24. Bad color schemes Clashing background and funky colors can lead to:  Distraction  Confusion  Headache  sickness
  25. 25. 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr 5th Qtr 6th Qtr 7th Qtr 8th Qtr East 80 65 50 35 29 20 15 10 west 30.6 38.6 34.6 31.6 28 22 18 20 North 45.9 46.9 45 43.9 40 35 41 45
  26. 26. Your feeling after a successful presentation!!!
  27. 27. Occasions for formal oral Communication  Meeting Every day 83 million people attend 11.5 million meetings
  28. 28. TYPES OF MEETING  Formal and Informal  Decision making Meeting  Executive Meeting  Consultation Meeting  Briefing Meeting  Negotiation Meeting  Group Discussion
  29. 29. PURPOSE OF A MEETING  Reach a common decisions/ agreement  Solve a problem  Exchange ideas / experiences  Inform, explain, present – ideas  Give and get feedback on new ideas  Plan and prepare for action
  30. 30. PURPOSE OF A MEETING CONTD  Resolve differences  Clear misunderstandings  Generate enthusiasm  Seek co operation  Review and evaluate past performances  Create a feeling of solidarity ( Unity)
  31. 31. ROLE OF CHAIRPERSON  Overall charge of the proceedings  Follow procedure  State the purpose  Restrict discussion to the issue  Maintain time  Speak no more than 20% of the time
  32. 32. ROLE OF CHAIRPERSON CONTD…  Intervene in arguments / disputes  Arrange for proper recording  Deal with spot issues  Employ tact  Focus on those present  See to follow-up action
  33. 33. ROLE OF SECRETARY  Send notice on time  Organize the venue  Keep handouts etc. ready  Arrange for stationary  Test equipments  Take care of catering  Write minutes
  34. 34. ROLE OF PARTICIPANTS  Punctuality  Stick to the agenda  Contributing/ evaluating information  Raising questions  Listening attentively  Avoiding side discussions  Going along with the group
  35. 35. ROLE OF PARTICIPANTS CONTD…  Not interrupting other speakers  Co-operating  Showing courtesy  Keeping an open mind  Talking to the point  Following rules  Participating actively
  36. 36. ADVANTAGES OF A MEETING  Saves time  New information  Sense of participation  Democratic functioning  Bold/quick/joint decision-making  Prevention of mistakes  Idea development
  37. 37. DISADVANTAGES OF A MEETING  Sometimes… - time consuming - no decision taken - lack of seriousness - wasteful arguments - Expensive
  38. 38. NOTICE  Sent under proper authority  48 hours to 7 days notice  Name of the body/group to meet  Day, date, time and venue  Agenda and purpose  Sent to all expected to attend
  39. 39. AGENDA  Confirm the minutes of the previous meeting  Items on the agenda  E.g.,- Appointment of sub-committee to… - Proposal to open a branch - Purchase of a generator etc.
  40. 40. MINUTES  Name of the body/ organization and nature of meeting  Day, date, time and place of meeting  Name of the chairperson, secretary, members present and absent  Attendees by invitation  Decisions/ resolutions  ( The next meeting)
  41. 41. Occasions for formal oral Communication  Group Discussion
  42. 42. Definition of Group Discussion  Group Discussion is a modern method of assessing students personality.  It is both a technique and an art and a comprehensive tool to judge the worthiness of the student and his appropriateness for the job.
  43. 43. Group Discussion The term suggests a discussion among a group of persons.  The group will have 8 & 12 members who will express their views freely, frankly in a friendly manner, on a topic of current issue.  Within a time limit of 20 to 30 minutes, the abilities of the members of the group is measured. 
  44. 44. Benefits in Group discussion  Stimulation of thinking in a new way.  Expansion of knowledge  Understanding of your strength and weakness.  Your true personality is revealed and qualities of leadership take shape
  45. 45. Benefits of group discussion  provides chance to Expose  Language skills  Academic knowledge  Leadership skills  people handling skills  Team work  General knowledge.
  46. 46. Do`s in group discussion  Appropriate to the issue .  Make original points & support them by substantial reasoning .  Listen to the other participants actively & carefully.  Whatever you say must be with a logical flow, & validate it with an example as far as possible.  Make only accurate statements.
  47. 47. Do`s in group discussion  Modulate the volume, pitch and tone.  Be considerate to the feelings of the others.  Try to get your turn.  Be an active and dynamic participant by listening.  Talk with confidence and self-assurance.
  48. 48. Don’ts during group discussion  Being shy /nervous / keeping isolated from G.D  Interrupting another participant before his arguments are over  Speak in favour ; example:Establish your position and stand by it stubbornly  Changed opinions  Don’t make fun of any participant even if his arguments are funny.
  49. 49. Don`ts during group discussion  Don’t engage yourself in sub-group conversation.  Don’t repeat and use irrelevant materials.  Addressing yourself to the examiner.  Worrying about making some grammatical mistakes, for your interest the matter you put across are important.
  50. 50. Important points in group discussion  Be assertive: An assertive person is direct , honest careful about not hurting others ‘self-respect’.  A patient listener: listening to another person is one way of showing appreciation.  Right language : Words can make friends & right words at the right time make the best results.  Be analytical and fact-oriented : It is necessary to make relevant points which can be supported with facts and analyzed logically.
  51. 51. Accept criticism  If any member of the group criticizes or disapproves a point, it is unwise to get upset or react sharply.  In case the criticism is flimsy, the same can be pointed out politely.  Maximize participation ; one must try to contribute fully, vigorously & steadily throughout the discussion.  Show leadership ability: A group discussion also evaluates your leadership qualities.
  52. 52. Occasions for formal oral Communication  Interview
  53. 53. How To Prepare For Job Interviews  Prepare yourself with effective interview strategies before you actually go to an organization and meet with the interviewer. Increase your chances of success by using these tips from the experts.  Preparation is the key to success
  55. 55.  GROOMING  ATTITUDE  Shower, Hair shampooed  Be punctual, realistic,  Clothes – clean, neat, appropriate for a job interview  Shoes are cleaned and shined relaxed, courteous, enthusiastic  Show initiative  Smile, pleasant greeting, firm handshake
  56. 56. Competency-based Interviews     Company identifies key skills required for job Designs questions to elicit evidence of skills Emphasis on past behaviour as predictor of success Teamwork: Describe a team project you worked on. What problems arose? How did you deal with them?  Communication Skills: Describe situation when you had to persuade others to support your view. Give an example of any reports you’ve written which illustrate your writing skills  Interpersonal skills: What kinds of people do you find it difficult to work with? How do you handle those situations?  Taking Responsibility: Describe a time when you took responsibility to achieve a challenging goal  Problem-solving:Tell about a time when you had several tasks to manage at one time with conflicting deadlines.
  57. 57. Responding to Competency Q  Q Give me an example of a problem you encountered. How did you approach it. What was the outcome?  STAR response  S: Describe the situation  T: Explain the task/problem that arose  A: What action did you take?  R: What was the result or outcome?  What did you learn from this experience?
  58. 58. Your Answers  Listen carefully, seek clarification  Illustrate answers with real examples and evidence  Be positive – constructive criticism  Keep answers specific  Take time to respond  Be alert to interviewer’s body language  Speak clearly, smile and show enthusiasm  Know what you want to say, and find the opportunity
  59. 59. Qualities Employers Seek  Good all-round intelligence  Enthusiasm, commitment and motivation  Good communication skills  Team work ability  Ability to solve problems  Capacity to work hard  Initiative and self-reliance  Balanced personality
  60. 60. What creates a bad impression  Poor personal appearance  Negative attitude – evasive, using excuses  Lack of interest and enthusiasm  Lack of preparation  Poor knowledge of role  Failure to give concrete examples of skills  Over emphasis on money/rewards  Lack of career plan