This document discusses effective listening and reading. Part 1 focuses on the art of listening. It explains the importance of proper listening and identifies types of listening like deep listening. It provides guidelines to improve listening skills such as being attentive and avoiding judgemental remarks. Part 2 discusses benefits of reading like improving thinking skills. It identifies skills needed for effective reading such as understanding meanings, finding main ideas, and distinguishing facts from opinions. A reading technique called SQ3R is also explained which involves surveying, questioning, reading, reciting and reviewing content.

1. EFFECTIVE
LISTENING AND READING
FAKHRUDDIN AHMED
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2. EFFECTIVE LISTENING AND READING
This presentation consists of two parts:
Part 1. The Art of Listening
Part 2. Effective Reading
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3. PART 1
THE ART OF LISTENING
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4. ART OF LISTENING
IMPROVED LISTENING CAN BENEFIT:
1. Parents & Children.
2. Teachers & Students.
3. Seniors & Caregivers.
4. Writer & Reader.
5, Speaker & Audience.
6. Imam & Congregants.
7. Boss & subordinates.
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5. ART OF LISTENING
For the purpose of this Presentation, LISTENING means and includes
all functions needed to be performed by the receiver of a
communication. So Art of Listening means Art of properly receiving the
communication and accurately understanding it in the same way as the
sender intended.
Importance of properly listening cannot be overemphasized. Improper
listening can lead to dire consequences even breaking of relationship.
Listening of sounds and feeling of emotions are the first skills we learn
even before birth. When we were infant our senses including listening
were sharpest. As we grow, our attention spreads and we gradually
lose sharpness in our focus on the communicator. These skills need to
be nurtured and developed.
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6. ART OF LISTENING
IMPORTANCE OF PROPER LISTENING
1. Builds TRUST.
2. Reduces MISUNDERSTANDING.
3. Helps eliminate CONFLICT.
4. Encourages EMPATHY.
5. Improves RELATIONSHIP.
6. Increases PRODUCTIVITY.
7. Helps LEARN new languages..
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7. ART OF LISTENING
IMPORTANCE OF PROPER LISTENING (contd)
8. Improves LEADERSHIP SKILLS.
9. Facilitates, COACHING/MENTORING.
10, Useful in MARKETING (sales, negotiation, arbitration, market research)
11. Useful in HR (appraisal, interviewing, training consultancy).
12, Helps in making correct DECISIONS
13. Helpful in reaching AGREEMENTS
14. Enables better dealing with CUSTOMER COMPLAINTS
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8. ART OF LISTENING
TYPES OF LISTENING
1. Deep Listening. Listener is committed to understand the speaker’s
perspective paying attention to both verbal and nonverbal cues,
2. Full Listening. Listener pays close and careful attention to what the
speaker is saying.
3. Critical Listening. This involves using systematic reasoning and
careful thought to analyze a speaker’s message and separate fact from
opinion.
4. Therapeutic Listening. This means allowing a friend, colleague, or
family member to discuss their problems.
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9. ART OF LISTENING
Sender and Receiver use any, some or all of the following physiological
means to Send or Receive messages apart from mechanical or electronic
means::
VERBAL WRITTEN NON-VERBAL/NON-WRITTEN
SENDER SENDER SENDER
-Mouth - Hands - Facial (Frowning/Smiling/Eyes/etc)
- Body (Stiff/Relaxed/Shaking/,,,)
- Hands(Waving/Tight Fist/Tapping..)
- Legs (Moving/Heel tapping/….
RECEIVER RECEIVER RECEIVER
- Ear Eyes - Eyes + Feelings + Empathy
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10. ART OF LISTENING
Let us see how we can improve our skills of LISTENING.
First let us recap the tools used by a LISTENER:
1. EARS: To understand the sounds
2. EYES: To read and to observe the visual signals
3. EMPATHY: To feel the emotions behind writings, voices,
signals & sounds.
One may have perfect Ears and Eyes but not necessarily be good
in Empathy. This may cause him to miss part of the
communication or totally misunderstand the message. Examples
are many in everyday life.
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11. ART OF LISTENING
SOME EXAMPLES
1. Plain, Simple & Normal speech.
2. Diplomatic language.
3. Sarcasm Taunting or insult.
4. Baby & Mother communication.
5. Varied reactions of children when admonished.
6. Listening to public address, Seminar or Qutbah.
7. Gossips among friends.
8. Overhearing.
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12. ART OF LISTENING
SOME HABITS OF BAD LISTENING
1. Tuning out dull topics.
2. Faking attention.
3. Yielding to distractions.
4. Criticizing delivery or physical appearance.
5. Jumping to conclusions.
6. Overreacting to emotional words.
7. Interrupting.
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13. ART OF LISTENING
GUIDELINES FOR IMPROVING THE ART OF LISTENING
1. Attentiveness.
2. Demonstrate your attentiveness.
3. Unbiased open-mindedness.
4. Sympathetic Ears.
5. At ease.
6. Engagement (really?, Oh!, How, when, where? ……)
7. Close observation.
8. Avoid judgemental remarks.
9. Common level of Communication.
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14. ART OF LISTENING
LISTENING OTHER THAN HUMAN VOICES
● Surrounding Sounds (Birds chirping, Frogs
croaking…) gives sense of natural beauty of the
surroundings.
● Light or intense Music.Generates different Moods.
● Water splashing by seaside or riverside. Sense of
monotony and continuity.
● Pin drop silence of late night. Mood to connect to God.
● Lightning and Thunderbolt. Shock and Awe.
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15. PART 2
EFFECTIVE READING
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16. EFFECTIVE READING
BENEFITS OF READING
● Improves Your Thinking Skills And Analytical Abilities
● Helps You Block Out The Noise
● Helps Master A Language
● Connecting With Others
● Keeps You Grounded
● Exercising Your Mind
● Broaden Your Perspective, Shape Your Attitude
● Becoming A Well-read Individual
● Keeping Calm And Entertained 16

17. EFFECTIVE READING
Here subject of discussion are not small messages but long texts,
Articles and Books. Effective Reading, requires certain skills. They
enable the readers to make sense of a text and also to dive deeper
and decipher the author’s intention.
SKILLS FOR EFFECTIVE READING
1. Understanding words Meaning is all about context.
2. Finding information Scanning for KEYword.
3. Identifying the main idea By connecting main ideas of
single paragraphs.
4. Sequencing sequence the order in which events occur.
5, Finding similarities and differences What some people,
places and events have in common, or how they differ. 17

18. EFFECTIVE READING
SKILLS FOR EFFECTIVE READING (CONTD)
6. Predicting it involves using information from a text to
predict outcomes not explicitly stated within the text.
7. Concluding collating all the information and reaching
conclusions
8. Summarising by linking important information and identifying
the main points
9. Inferring opinions about what is most likely to be true. They
are formed after careful evaluation of all the available facts
10. Fact or opinion distinguish between fact and opinion.text is
written by an author with a purpose in mind, and their point of
view,identify that.
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19. EFFECTIVE READING
READING TECHNIQUE (SQ3R)
1. Survey Read the Title, Headwinds, Sub-headings. Notice Bold &
Italics. Charts, Graphics, Charts & Maps.
2. Question Raise questions for each section. The better the
questions, the better your comprehension is likely to be.
3. Read Read one section at a time with your questions
4. Recite After each section, stop and recall your questions and
see if you can answer them from memory.
5. Review Once you've finished the entire chapter using the
preceding steps, go back over the questions you create for every
heading. See if you can still answer them. If not, look back and
refresh your memory and then continue.
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