This document discusses the difference between hearing and listening. It provides definitions for each: 1) Hearing is the physical ability to perceive sound through the ear and involves vibrations being detected by the ear and converted to nerve impulses that are sent to the brain. A person who cannot hear is considered deaf. 2) Listening is an active process that requires concentration and involves paying attention to the speaker, deriving meaning from what is heard, and providing feedback. It is a key part of the communication process. 3) Some tips for active listening include stopping talking, showing interest in what the other person is saying, avoiding distractions, not jumping to conclusions, and giving feedback.