This document provides a summary of Becky Struss's experience and qualifications. She has over 15 years of experience in inside sales and customer service roles within the commercial furniture industry. She is seeking a new opportunity that allows her to utilize her skills in relationship building, consultative selling, and providing excellent customer service.

1. BECKY STRUSS
4028 Auburn Drive
Minnetonka, MN 55305
beckystruss@icloud.com
612-443-0637
SUMMARY
Inside Sales/Office Coordinator driven to obtain new business and maintain
existing business. Motivated to generate top-notch customer service so to give
every customer a great positive experience, thus all customers see the value in
their business with the company.
Seeking a professional career opportunity with a company that fosters personal
growth based on my unique skills and abilities, allowing me to grow to my full
potential within the organization.
HIGHLIGHTS
*Enthusiastic
*Strong closer
*Excellent at profiling customers so as to specify the best solutions needed for a
project to be successful
*Clear and articulate phone manner
*Excellent time management
*Flexible schedule
*Problem solver with excellent logistic skills
*Computer skills:
Outlook/Power Point/Word/CORE/Team Design/CAP/Z-Axis
EXPERIENCE
Intereum/Commercial Furniture Industry
Showroom Sales Rep March 2005-March 2016
Plymouth MN
Focusing on small to medium sized companies
*Implemented a consultative selling approach for all inbound phone calls and
walk in showroom customers.
*Responded to all of my new and existing customer inquiries in a timely manner.
*Took all phone calls from past customers and all new customers. Asked
questions and listened to their needs. If it was an opportunity that was larger
than my niche and needed a presence of an Outbound Sales Rep , I would direct
these opportunities to the Sales Manager to assign to the appropriate Sales
Rep/Team Member.

2. *Took over all Receptionist duties when Receptionist was away for the office
and/or desk.
*Generated and managed a portfolio of small to medium sized accounts that
produced personal sales up to $750,000.00 per year.
*Achieved my assigned sales goal 9 years out of 11 years.
*Assisted Outbound Sales Reps. clients when Outbound Sales Reps. were too
busy and/or out of the office.
*Built a relationship with the Architect and Design community by assisting them
with needed information for projects when Intereum's Architect/Design Sales
Rep. was not available.
*Assisted, mine/not mine, customers with their non-warranty issues.
*90% of the time I was designer and project manager for my projects.
*Worked with management and ownership to specify needed/up-dated product
for the showroom.
*Responsible for selling used product stored in Intereum's warehouse. 90% of
these transactions no commission was received.
*Completed many training sessions over 11 years in sales and product
knowledge. These training sessions were taught from highly trained professionals.
*Took on projects and responsibilities assigned by management and owners.
These projects and responsibilities changed yearly to daily.
*Helped with a team, achieve and create the best customer experience to every
customer that walked into our showroom or contacted Intereum via phone/e-
mail.
*Assisted customers that contacted Intereum via Intereum's web-site.
*Attended net-working groups/events.
*Built a repeat customer base consisting of small to medium sized businesses,
designers/architects and residential.

3. Intereum/Commercial Furniture Industry
Plymouth MN
Receptionist/Showroom Sales Rep Liaison March 2004-March2005
*Answered in-bound phone calls from main phone line and directed the customer
to the appropriate Team Member.
*Event/Meeting planning that included ordering of food/beverages, implementing
a presentation based on the event, serving and cleaning up after the event.
*Helped implement marketing ideas and product with a small team.
*Studied computer programs and product knowledge in preparation for the
Showroom Sales Rep position.
*Completed various projects assigned by Management and Owners.
*Helped create a wonderful customer experience for all who touched Intereum.
Jewelry World/Fine Jewelry Company
Plymouth MN
Sales/Management Oct 1989-Dec 2000
*Sales of fine jewelry.
*Manager of 4 kiosk store locations of/about 15 employees.
*Helped implement sales/promotions along with owners.
*Trained by owners of fine jewelry: gems, diamonds, stones, coins and metal.
*Learned how to customer profile.
Stay at Home Mother Dec 2000- March 2004
Minnetonka MN
*Created quality time with my Daughter who is now in her 3rd year at the
University of Iowa. She aspires to go for her Doctorate in Occupational Therapy.
*Designer, Project Manager, Craftsman and Contractor of my personal home
remodel.

4. *Volunteered my time for an Art Program at Eisenhower Elementary School
associated with the Minneapolis Institute of Art.
*Created and maintained a beautiful vegetable garden where my Daughters
favorite pass time was to collect earth worms.
Dayton's Home Store/Residential Furniture
St Paul MN
Sales Rep Sept 1987-Oct 1989
*Built and maintained a customer base.
*Specified product and finishes.
*Attending many training sessions for sales and product knowledge.
*Responsible for being knowledgeable of retail sales advertised to the public.
*Met sales goals set by Management.
EDUCATION
UW-Stout Graduated Aug 1987
Menomonie WI
Bachelor of Science: Interior Design in Business
Minor in Art
*Paid my own way through college working 30-40 hours a week as a waitress at
the local Pizza Hut. Was an employee at this Pizza Hut for 4 years.
Irondale High School Graduated June 1982
Moundsview MN