Jamila Smith is seeking an office or departmental assistant position where she can utilize her leadership, organizational, and customer service skills. She has over 10 years of experience in office management roles, including accounts receivable manager, payroll manager, and application processing. She is proficient in Microsoft Office, maintains confidential information, solves problems effectively, and works well independently and in teams.

1. Jamila Smith
2068 Agler Rd.• Columbus, OH 43224• 614-707-3637 •smithjta112@gmail.com
Objective
Office or Departmental Assistant that will allow me the opportunity to serve as a key member of an
organized team while exhibiting leadership, innovation and supervisory skills.
Qualifications & Skills Summary
 Expert level of customer service skills
 Ability to maintain confidential and sensitive information
 Exemplary problem solving abilities
 Proficient in Microsoft Office suite
 Strong written and verbal communication skills
 Ability to work independently as well as with a team
 Outstanding time management and organizational skills
Summary of Experience:
Diversity Search Group LLC. Corporate Office
Columbus, Ohio
Accounts Receivable Manager/Payroll Manager August 2014-December 2015
 Managed and guaranteed weekly/bi-weekly disbursement of multi-state payroll
 Manually calculated and processed time sheets for over 300 temporary employees
 Diligently handled receivables and collections of a Staffing Company portfolio of over $10 million
 Ensured payroll processing ofnew hires, temporary workers, transfers, promotions and terminations were
accurate and timely
 Provided direct supervision to other payroll staff members while ensuring agency policies, guidelines, and
compliances were adhered to
 Monitored and analyzed current payroll registers while meeting critical deadlines
 Effectively communicated with Operations, HR and Recruiting Managers to review cross-departmental
impacts and reconciled data sharing
 Prepared collection correspondence to pursue payment for delinquent statements
 Independently made clear and concise decisions with authority to write off outstanding balances according
to strict guidelines
 Compiled Work in Process Reports for final disposition to Credit Staff
 Worked in conjunction with the Credit Managerand assisted the Cash Specialists as necessary to ensure
proper application of customer remittances
 Accountable for mentoring, training and coaching new hires and incumbent team members as needed
 Developed and implemented processes to ensure the flow of work within the department was most effective
and productive (It is my motto to always work smarter)
**Notably recognized by employer for marginally reducing payroll and accounts receivable
errors

2. Diversity Search Group LLC. Assigned to Ohio Development; Office of Community Assistance
Columbus, Ohio
ApplicationProcessing December 2010-August 2014
 Accurately identified, compiled and verified information needed to determine initial and eminent needs for
government assistance
 Maintained customer confidence and protected operations by keeping information confidential
 Assisted department in handling customer concerns by addressing and resolving issues
 Promptly processed customerapplications Car Max the Auto Superstore
Columbus, Ohio
Lead Business Office Associate March 2006-January 2009
 Reviewed and processed documents associated with the customer’s vehicle purchases (including tag and
title documents)
 Prepared DMV documents
 Partnered with the sales staff to obtain payoff information
 Assisted the purchasing teamwith appraisal purchases and in-store auctions
 Handled accounts payable functions
 Prepared bank deposits,and answered a multi-line phone system
 Collections
 Trained and mentored new hires at multiple locations
 Tendered cash transactions
Education
Devry University, Columbus, Ohio