1. LENA TEWARI
Bethpage, NY
(516) 225-7999
litewari@gmail.com
SUMMARY
 Strong computer and administrative skills such as Microsoft Excel, Word, Power
Point and Outlook
 Outstanding customer service skills
 Proactive, multi-tasker with great communication skills
 Ability to work underpressure with deadlines, both independently and as a team
 Work independently and as a cooperative team member
EMPLOYMENT EXPERIENCE
01/2015-12/2015 Customer Care Representative, Mitchell Gold + Bob Williams, Manhasset,NY
 Processed and checked sales orders from start to finish.
 Sent confirmations to customers and contacted themto go over details, if necessary.
 Followed up with vendors , informed orders were shipped (POD’S)
 Completed Daily Order Processing; Included processing purchase orders and submitted to
respectie vendors.
 Communicated daily all orders which contained incomplete/missing/inaccurate information to
the sales team.
 Maintained customer deposits and collected balances and handled all billing issues (A/R, A/P)
 Processed cost revisions as required from corporate.
 Communicated order status,including updates on orders when delivered. Provided printed open
order reports for all members of the sales team on a weekly basis. Provided accurate and proper
communications to/from factory, vendors,warehouses,and customers via email and telephone.
07/2010-07/2011 Office Assistant, Joffe & Associates,Uniondale, NY
 Contacted businesses from Yellow Pages.
 Scheduled appointments for insurance brokers.
 Maintained records; Opened, sorted and distributed incoming corresponding faxes and e-mail;
filed/retrieved corporate documents,reports and records.
03/2006-02/2009 Customer Service Representative, Fortunoff, Uniondale, NY
 Built relationships with customers making sure customers were happy and satisfied with their
deliveries and furniture.
 Handled inbound and outbound calls.
 Interpreted customer concerns and decided on best course of action before it escalated to
management.
 Entered customer information into computer system.
 Contacted businesses across the US to sell computer cleaning supplies and laser
printer paper.
 Described products,persuaded customers to purchase products.
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EDUCATION
 B.S. in Science/ Technology & Society/ Minor: Sociology
Farmingdale State College, Farmingdale, NY
GPA 3.88 Magna cum Laude, President’s List; 2014
 Degree Program in Education & Psychology
Hofstra University, Hempstead, NY (52credits completed)
CERTIFICATICATIONS
 ID OF Child Abuse and Maltreatment
 Safety Education
 Fire and Arson