1. 505 Hidden Acres Dr. Hartsville, SC 29550
mmc1204@yahoo.com 843.309.5311 (Cell)
843.917.0048 (Home)
https://www.linkedin.com/in/michelle-
gibson-790ba63b?trk=hp-identity-photo
OFFICE ADMINISTRATOR, MANAGER
SUMMARY
Highly experienced Office Manager with a global manufacturing leader, with a proven track record of problem solving, data reporting
management, staff training delivery, and productive office, sales and client communications.
EDUCATION
Francis Marion University
1995-1996 – Continuing Education
Florence Darlington Technical College
1993-1995–Elementary Education
EXPERIENCE
United Laser  1516 Palmetto Street, Florence SC 29501
Service Administrator August 2016 – Current
 Coordinates, monitors and improves fields service activities for an organization.
 Provides supports and guidance to service personnel who perform on-site routine services including installation, maintenance, and
repair.
 Ensures fields services are effective and customers’ requirements are met.
 Familiar with standard concepts, practices, and procedures in the printer service field.
 Relies on experience and judgment to plan and accomplish goals.
 Updates files with customer agreements, temporary agreements and special promotions.
 Create purchase orders, service invoicing and payment to outsourced technicians. Along with a variety of tasks.
ESAB Welding & Cutting Products  411 S. Ebenezer Rd., Florence SC 29501
Capital Goods Sales Support Coordinator September 2015 – April 2016
 Manage commission database and sales documentation
 Report generation monthly and quarterly
 Logistic planning for equipment demo; coordinate shipment of demo equipment to and from customers after ensuring service status
of ready has been approved
 Inventory management of demo equipment
 Distribute and maintain marketing tools.
 Customer service support, department support, and management support while coordinating disposition of issues accordingly
 Create and conduct presentations
 Assist in maintaining goods item price list, part numbers, and other related activities in SAP.
MICHELLE GIBSON

2. 2
ESAB Welding & Cutting Products  411 S. Ebenezer Rd., Florence SC 29501
Product Administrator November 2014 – September 2015
 Materials management
 Present strategies, selling programs, and initiatives
 Compiled statistical data for departmental reports
 Prepare correspondence, accounting, and financial documents for analysis
 Inventory management; maintain up-to-date information in several databases
 Support superiors and department as needed for demands of the department.
ESAB Welding & Cutting Products  411 S. Ebenezer Rd., Florence SC 29501
Training Coordinator July 2012 – September 2015
 Develop and implement learning mediums to increase understanding of course materials
 Create effective course objectives, content, and material
 Manage the logistics and calendar database of training events
 Secondary role as Sales Administrator – handle phone inquiries; manage customer service and administrative tasks to effectively
resolve customer issues; trained new employees on the company’s customer service policies and service level standards.
ESAB Welding & Cutting Products  411 S. Ebenezer Rd., Florence SC 29501
Executive Administrative Coordinator August 2011 – July 2012
 Maintain and control release of customer contracts
 Prepare correspondence, accounting, and financial documents for analysis
 Schedule, prepare reports, presentations, and plan logistics for Board of Director meetings as well as department meetings
 Record minutes for meetings; coordinate customer provided webinars
 Assist in administrative functions for national sales manager, marketing manager, and senior managers
 Approved travel expenses and reimbursement requests
 Support department as needed for demands of the department.
ESAB Welding & Cutting Products  411 S. Ebenezer Rd., Florence SC 29501
Sales Administrator January 2009 – August 2011
 Provide onsite training for new hire sales personnel
 Planned and executed projects to track sales team’s calls and selling stages by product
 Manage SPIFF program
 Secondary role as Training Coordinator - developed administrative training program with HR and EHS for new hire sales
personnel
 Created monthly management reports of customer training session.
ESAB Welding & Cutting Products  411 S. Ebenezer Rd., Florence SC 29501
Customer Service Administrator August 2005 – January 2009
 Provide accurate and appropriate information in response to customer inquiries to exceed customer satisfaction
 Collect and maintain data from customer feedback to implement changes needed for service excellence
 Assisted with the development of the call center’s operations, quality and training process
 Cross-trained when needed
 Ensure customers are handled in a timely, professional, and informative fashion.

3. 3
SKILLS
Management
 Implement, manage, and maintain policies, procedures, office systems, and databases to ensure staff is equipped with tools and
training to successfully function their role and expectations within the department.
Sales Administration
 Oversee maintenance, retrieval, computation, and entry of information needed to generate sales reports monthly and quarterly
on local, regional, and national levels to report sales growth and commissions earned.
 Effectively plan and manage event logistics for training, equipment demonstrations, staff meetings, and webinars including
travel, lodging, and catering for staff, current customers, and potential new customers.
Communication
 Provide knowledge with new hires and active staff information associated with Human Resource questions, expense reports,
reimbursement procedures, payroll processing, and items of such.
 Strong verbal and written communication skills
COMPUTER EXPERIENCE
 Microsoft programs
(MS Word, Excel,
PowerPoint; Project;
Publisher)
 CorelDRAW  Lotus Notes; Outlook;
Gmail
 BPCS
 SAP Material
Maintenance
 SalesForce  BW Analyzer  Google Chrome and
Internet Explorer
 Snagit  Adobe Acrobat X Pro  Webex/Skype  Cognos
 Concur  Quick books  Structured Web