1. Apr 2013-Apr 2015
Jun 2005-Apr 2013
Apr 2002-Jun 2005
HEATHER R. ESKEW
Professional Summary
A team player, with a commitment to customer service, who possesses a long track record of working in
various administrative roles, coupled with good PC skills and the ability to communicate confidently at all
levels. Highly organized approach, plenty of initiative and a genuine desire to contribute to the ongoing
success of your office. Reputation for delivering a high quality, personal service to both junior and senior
work colleagues. Strong background in general administration along with experience of working within a
customer/client focused company.
Experience
Peer Review Support Specialist
The Ohio Society of CPAs - Dublin, OH
Coordinate support service for beta testing of the national peer review programs operating system.
Liaison between multiple entities.
Prepare invoices, reports, memos, letters, financial statements and other documents, using word
processing, spreadsheet, database, or presentation software.
Conduct research, compile data, and prepare papers for consideration and presentation by
executives, committees and boards of directors.
Verification of Reviewer qualifications.
Prepare agendas and make arrangements, such as coordinating catering for luncheons, for
committee, board, and other meetings.
Supervise and train other clerical staff and arrange for employee training by scheduling training or
organizing training material. (both in office staff and other state societies)
Social Media for business use.
Senior Peer Review Administrator
The Ohio Society of CPAs - Dublin, Oh
Administered The American Institute of CPAs Peer Review Program.
Committee Meeting Coordinator
Worked with The Accountancy Board of Ohio/Firm Licensing.
Check to ensure that appropriate changes were made to resolve customers' problems.
Work as part of a project team to coordinate database development and determine project scope
and limitations.
Train users and answer questions.
Approve, schedule, plan, and supervise the installation and testing of new products and
improvements to computer systems such as the installation of new databases.
AS/400 Main Frame database specialist.
Peer Review Administrator
The Ohio Society of CPAs - Dublin, OH
Complete contract forms, prepare change of address records, or issue service discontinuance
orders, using computers.
11596 Walker Rd, Ashville, OHIO 43103
Ph: 614-309-6706
heathereskew6@gmail.com

2. Apr 2001-Apr 2002
Jun 1998-Apr 2001
Feb 1993-Jun 1998
Jun 1993
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or
comments, as well as actions taken.
Confer with customers by telephone or in person to provide information about products or services,
take or enter orders, cancel accounts, or obtain details of complaints.
Use computers for various applications, such as database management or word processing.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate
individuals.
Set up and manage electronic filing systems, recording information, updating paperwork, or
maintaining documents, such as attendance records, correspondence, or other material.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs
when equipment malfunctions.
Continuing Professional Education Coordinator
The Ohio Society of CPAs - Dublin, OH
Member Service: Working with customer questions, problems and complaints.
Data base entry, for scheduling and billing.
Worked with locations outside the office for courses and classes.
Excel, Microsoft Word and inner office programs.
General office equipment: Multi-line phone system, personal computer, auto dialer, fax and copier.
Insurance Billing/Asst. Office Manager
Ohio Heart, LLC - Gahanna, OH
Insurance claims and billing of patients, when balance remained Maintained patient records.
Implemented new database system to provide better patient care.
Worked closely with doctor's offices to provide accurate information in regards to test results.
Manager/Team Leader/Field Coordinator
Sears Home Improvement - Worthington, OH
Customer Service: Dealing with customer questions, problems and complaints.
Supervising sales staff in office as well as regional outside sales staff.
Education
Sign Language Translating and Interpreting-Core Classes
Columbus State Community College - Columbus, OH
Horizon Business Solutions - Columbus , OH
•Microsoft Office Suite
•Microsoft Word Levels 1, 2, 3
•Excel Spreadsheets Levels 1,2,3
•Outlook Levels 1,2,3
•Adobe Acrobat Levels 1,2