This document discusses leveraging artificial intelligence to reimagine customer experiences through conversational AI. It describes how AI-powered chatbots can handle a billion conversations across 23 languages through messaging apps and voice assistants. The document outlines key principles for transforming the customer experience, including delivering services that are instant, predictive, engaging, omni-channel, empathetic, and so on. It presents Yellow Messenger as a platform that can help companies in industries like manufacturing, retail, banking, and more to boost efficiency and growth through intelligent conversational automation.

1. Leveraging Artificial Intelligence to
Reimagine a Billion Experiences

2. Reimagine a billion conversations

3. Reimagine a billion conversations powered by AI

4. Reimagine a billion conversations with NLP

5. Reimagine a billion conversations delivered through chatbots

6. THE EVOLUTION OF COMMUNICATION
Talk Type Touch Talk

7. WE LEARN THE MACHINE
THE MACHINE LEARNS US

8. What makes TODAY the best time?

9. LANGUAGES
23 recognised languages
INTERNET
Internet penetration: 36%
Monthly active Internet Users 451M
MESSAGING APPS
Internet penetration and messaging
apps usage statistics are
overlapping
CULTURE
Diverse culture.
Connected People.
Woven by Communication.

10. 79% of Indians
agreed that if done
well, completely
automated
interactions with a
company can
delight them.
Source: Adobe Experience Index report

12. MANY.
YET KEY.
TENETS OF CX
INSTANT
PREDICTIVE
ENGAGING
OMNI- CHANNEL
EMPATHETIC
ACCESSIBLE
TRUST-
WORTHY
CONSISTENT
COLLABORATIVE
OMNIPRESENT
COMMUNITY
DEEP CUSTOMER
KNOWLEDGE
CONTINUITYINDIVIDUALISED
SCALABLE
EASY TO
DEPLOY
SECURE
COMPLIANT

13. RESTRICTED CHANNELS
BUT THE CURRENT SYSTEM IS BROKEN
INACCESSIBLE NOT BUILT TO SCALEIMPERSONAL

14. Yellow Messenger is rightly placed to leverage AI and transform
Customer Experience

15. Round the clock
Insightful
Humane
Fast
Efficient
Scalable
Personalised
THE SYSTEM OF THE FUTURE IS

16. A DAY IN KIM’S LIFE

17. INFINITELY PERSONALISED

18. ASYNCHRONOUS & OMNIPRESENT

19. ON DEMAND INFORMATION

20. DEEP & PRECISE INSIGHTS

21. CONTINUOUS, CONSISTENT & RELIABLE

22. BEST OF HUMANS & AI: SEAMLESSLY

23. Omni-channel : Website, Google Assistant,
Amazon Alexa
15 M conversations in 5 months
10 M USD in sales and revenue growth
Voice based virtual assistant for placing order
& fulfilment
More than 90% adoption by salesforce
20% reduction in overall internal call support
Omni-channel : Website, Google Assistant,
Amazon Alexa
8000+ agent hours per month saved
75% - reduction in time taken to register a
claim
Omni-channel conversations with
transactions
> 20% boost in NPS for customer support
25+ insurance services included in the
platform
WE DELIVER RESULTS

24. ACROSS FUNCTIONS & INDUSTRIES
SALES MARKETING SUPPORT
HR ITSM OPERATIONS
Analytics to identify customer inhibitions.
Remind users about keenly marked products.
Payments seamlessly from the bot.
Analytics to better segment customers.
Personalised ads through AI powered
conversational banners and landing pages.
Ease the On-Boarding Process for NTB
Customer.
Migrate Branch Walk-In Customers to Digital
Servicing.
24*7*365 personalized and convenient
service in language of their choice.
Increase employee productivity and
satisfaction.
Omnichannel and multilingual.
Ticket management included.
Create and update incidents.
Facilitating lookups for access requests.
Monitoring and Alerting.
FAQs automatically handled without the need
to raise tickets.
Automatically trigger RPA workflows.
Process unstructured data and scanned
documents.
Increase process integrity with respect to TAT
and error rates

25. Brand
Implementations

26. For Manufacturing: MG MOTORS

27. For Retail: Xiaomi’s Conversational FB Ad

28. For Banking: HDFC’s Conversational Banner

29. For BFSI: Bajaj Finserv’s Sales Bot

30. For Electricity: Adani

31. Yellow Messenger is a conversational AI platform which allows enterprises to
boost efficiency and growth by offering always-on, intelligent conversational
automation on text and voice across multiple channels like WhatsApp,
Facebook Messenger, Web, and apps.
Start Scale Grow Today
Incorporated in
2015
100+ Clients
Globally
101
Member
Daily Conversations
10 Million

32. INDIA IS MORE READY THAN ANY OTHER PART
OF THE WORLD FOR THIS CX REVOLUTION.
WILL YOU ACCELERATE US?