The document discusses the challenges and opportunities in customer service through messaging apps and chatbots, noting high dissatisfaction rates among customers due to delays and poor responsiveness. It highlights the potential cost savings businesses can achieve by implementing chatbots, supported by data on user engagement with messaging platforms. Engati is presented as a machine-learning driven solution for building chatbots that streamline customer support and interaction across various platforms.

1. ? 24/7
@
CUSTOMER SERVICE
USING CHATBOTS
Serve your customers anytime and anywhere they wish
TYPICAL CHALLENGES A PROVIDER
FACES WITH CUSTOMER SERVICE
• Issues in leveraging mobile platforms for customer engagement &
service?
• Struggles in defining value of your mobile investments?
• Is your mobile app uninstall rate alarming you month over Month?
• You want to leverage the seemingly endless reach of messaging
apps like Facebook messenger and WhatsApp?
• Do you lack round the clock high touch intelligent interactions with
your customer ?
• Is your customer management - operation cost high?
CUSTOMER INTERACTION MANAGEMENT
40%Unsatisfied customers
Lack of immediate
response to queries
46%Unsatisfied customers
Hard to find the
basic content on the
websites
36%Unsatisfied customers
Unresponsive
contact or support
facilities
THE CUSTOMER VIEW
The customer engagement statistics
CUSTOMERS ARE SPENDING A MAJORITY
OF THEIR TIME ON MESSAGING APPS
Messaging apps have surpassed Social Networks
0
500
1000
1500
2000
2500
3000
Millions(MonthlyAc�veUsers)
Messaging Apps have surpassedSocial Networks
Big 4 Messaging Apps
Big 4 Social Networking Apps
MONTHLY ACTIVE USERS
FACEBOOK
1.1 BILLION
WECHAT
800 MILLION
SKYPE
300 MILLION
VIBER
260 MILLION
LINE
217 MILLION
KIK
200 MILLION
TELEGRAM
100 MILLION
SLACK
81 MILLION
BOTS LANDSCAPE
There are
2.5BILLION
Users of messengers. They
all are potential customers
for your brand
$4BILLION
funding
with over
170companies
+
A B C D
$80
$60
$40
$20
$0
Savings Savings Savings Savings
$20 $12 $32 $15 $43 $15 $79 $23
Potential Annual US Cost Savings Created by Chatbot
2016, in billions (USD)
A - Total Annual Salary Expenditure : Insurance Sales Representative
B - Total Annual Salary Expenditure : Securities, Commodities, Fin Services Representatives
C - Total Annual Salary Expenditure : Sales Representatives
D - Total Annual Salary Expenditure : Customer Service Representatives
Savings - Potential Annual Savings for Respective Market
The BI Intelligence report estimated the total salary expenditure on
securities, commodities, and financial services representatives to be
at $32 billion in the U.S.; Chatbots could decrease that number by
$15 billion which is about 46% cut
CHATBOTS FOR BUSINESSES
SCHEDULING ASSISTANCE
CUSTOMER SERVICE
FINANCIAL ANALYST ASSISTANCE
SOCIAL MEDIA CHANNEL ASSISTANCE
BRAND
AMBASSADOR
Likelihood that US Millennial Internet users would purchase
products/services from brands using a chatbot, Dec. 2016
14%Not Interested
67%Likely
19%Neutral
Data Source: eMarketer 2017
HOW DO I BEGIN?
REACH OUT TO ENGATI AND WE WILL HELP YOU SETUP YOUR
PERSONALIZED CHATBOT!
Engati will allow you to send Quick responses and always be available
for all your customer support front end functions. The platform is fully
machine learning driven and requires minimal human intervention.
Engati is an unique machine-learning driven chatbot building platform.
It will revolutionize the world of business bots and customer service.
Engati is the future of customer support and service.
MULTI-PLATFORM
SUPPORT
ALWAYS ON
365 X 24 X 7
EASY 10 MIN SETUP
All major messaging
platforms supported
Messenger, Slack, Skype,
Kik, Telegram, Line, Viber
Robust cloud-based
architecture
GUI interface with plug
and play components
WEB WIDGET
INTEGRATION
DETAILED
ENGAGEMENT
ANALYTICS
EASY CHATBOT
TRAINING
Chatbot web widget
integration on your
websites
Track most frequently
asked questions, actions,
cohort analysis
Train your customer
queries and need
WHERE DOES IT WORK?
Viber
Line
Telegram
Webchat on your
corporate website
Skype
Kik
Messenger
Slack
ENGATI BOT IS HERE TO HELP
www.engati.com contact@engati.com
A Coviam Technologies Platform