The document is a resume for Andrea Simbulan Macapagal summarizing her work experience and qualifications. Over 8 years she has worked in administration, human resources, sales, finance, training and customer service for companies in Dubai like VLCC International and schools in Abu Dhabi. Her roles have included being an auxiliary trainer, slimming coordinator, primary school administrative assistant, accounting assistant and HR assistant. She has a Bachelor's degree in Education from the Philippines and certifications in travel and tourism. Her skills include Microsoft Office, SAP, communication, organization and customer service.

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MACAPAGAL, ANDREA SIMBULAN
Flat 211 Al Amiri Bldg,Al Muteena St.Deira Dubai
Dubai, United Arab Emirates
Mobile No: +971 509308185
Email Address mdrhey@yahoo.com/drheyianne@yahoo.com
SYNOPSIS
Over 8 years of experience in Administration with extensive experience in Human Resources,
Sales and Finance, Training and Customer Service.
SKILLS AND ABILITIES
 Excellent computer skills, including word and excel in a Microsoft windows environment.
 Effective oral and written communication skills.
 Excellent interpersonal skills.
 Ability to multitask and work under pressure.
 Great time management.
 Flexibility and initiative through adapting to different cultural environments.
 Proficient in handling customer requests and complaints.
CAREER HISTORY
Position: Auxiliary Trainer-Customer Care Executive
December 25, 2013 up to present
VLCC International LLC, an Indian Multinational company in line for beauty and wellness business group. The primary
role was to support the Center Manager and to provide the client’s rudiments.
Responsibilities included:
 Provides administrative support to the Center Manager in order to relieve the administrative workload.
 Provides training to all new employees and give them a better understanding of the SOP’s followed by
VLCC which will enable them to do their role better and enhance the overall efficiency of the organization.
 Manage the system used for the operations.
 Set up, maintain and organize department’s files, information, filing and messages.
 Coordinate and communicate with the staff, clients and other departments.
 Perform other clerical and administrative duties as required.
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Position: Slimming Coordinator
November 4, 2010 – December 24, 2013
VLCC International LLC, an Indian Multinational company in line for beauty and wellness business group. The primary
role was to support the Center Manager and to provide the client’s rudiments.
Responsibilities included:
 Deliver excellent customer service at all times.
 Take guests details and allocate their rooms.
 Receive, direct and relay telephone messages and fax messages.
 Assist in keeping the reception area clean and tidy.
 Deal with all inquiries in a professional and courteous manner in person on the telephone or via email.
Position: Primary School Administrative Assistant
October 30, 2006- October 30, 2010
Emirates National School Al ain Abu Dhabi, United Arab Emirates

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Responsibilities included:
 Serve as receptionist and notary public for district.
 Maintain a positive attitude and style that contributes to the overall public relations of the district.
 Prepare letters and documents for the district administrator and maintain a schedule of appointments and
conferences.
 Maintain filing system for district correspondence and records.
 Compile statistics and gather data as needed, including such things as researching historical board actions or
conducting and completing surveys/questionnaires,
Position: Accounting Assistant
May 25, 2006 – July 28, 2006
Unistar Credit and Finance Corporation was incorporated in the Philippines engaging in the business of a financing
company.
Responsibilities included:
 Conducting initial audit of current collections, petty cash and inventory of motorcycle units, accountable
forms, promo items and supplies.
 Visits different branches in South and North Luzon for some given task.
 Prepare and verify daily reports.
 Compile monthly reports.
Position: HR Assistant
February 28, 2006 – April 30, 2006
Philip Morris Philippines Manufacturing Incorporation is an American global cigarette and tobacco company based in
the Philippines.
Responsibilities included:
Recruitment:
 Responsible for processing of Manufacturing Trainees and Contractual applications.
 Facilitates paper screening of candidates.
 Conducts initial interview.
 Conducts written examination.
 Assists on hands-on assessment.
Management and Organization Development Support:
 Assists and supports in organizing training for factory based employees.
 Coordinates with accredited vendor’s team building requirements.
 Ensures complete program closure documentation (project folder for every completed program).
 Assist in corporate employee relations events.
EDUCATIONAL QUALIFICATIONS
BACHELOR OF EDUCATION (ENGLISH MAJOR) Year 2000-2004
FOUNDATION IN TRAVEL AND TOURISM (IATA) June 2015- September 2015
COMPUTER EXPOSURE .
MS Office (Outlook, Word, Excel and PowerPoint), Systems Applications Products (SAP), Opera 5.0.03, Internet and
Email.
Persona Information
Civil Status : Married
Date of Birth : November 30,1981
Citizenship : Filipino
Religion : Christian
REFERENCES
Available upon request.
I hereby attest that all the above information is true and correct to the best of my knowledge.

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