Lena Fitzpatrick has over 15 years of experience in office management, administrative assistance, billing, and customer service roles. She currently works as a medical secretary for Orthopedic One in Columbus, Ohio. Previously, she held positions as an administrative assistant and billing manager at Marriott Execu Stay, office manager and executive assistant at Locher Inc., financial service advisor at JP Morgan Chase, staffing supervisor at Kelly Services, and account manager at Excel Staffing. She has a high school diploma from North Bullitt High School and studied English at Jefferson Community College.

1. 6971 Clymer Dr. 614-622-4098 phone
Reynoldsburg, Ohio 43068 linkamichele@aol.com-email
Lena Fitzpatrick
Experience 05/08- Present Orthopedic One Columbus, Ohio
Medical Secretary to Dr. Raymond Wurapa
 Schedule surgeries/ appointments for patients/ meetings
 Fill out all disability forms/ BWC documents & requests
 Handle all voice calls for Physician/ scripts, etc.
 Schedule all IME’s for Physician, collect payment, provide report
 Room patients, update medications
09/07- 05/08 Marriott Execu Stay Westerville, Ohio
Billing Manager/ Administrative Assistant
 A/P, A/R, Prepare and run all invoices for residents
 Process credit card charges
 Apply payments to accounts/ Make banking deposits
 Assist customers with billing inquires
 Assist President/ Vice President with daily duties
10/05- 07/07 Locher Inc. Carroll, Ohio
Office Manager/ Executive Assistant
 Executive assistant to President/Owner of company
 Human Resources / Scheduling of all field employees
 Accounts Payable- matched invoice with purchase order to ensure
correct calculations, entered bill
 Accounts Receivable- matched check with invoice, made deposit in
check register
 Invoice customers for all work performed/ Made banking deposits
04/05- 10/05 JP Morgan Chase Westerville, Ohio
Financial Service Advisor
 Answered an average of 100 incoming calls in call center environment
 Assisted cardmembers with any questions or concerns Reviewed
accounts to determine whether they qualify for any promotional offers
by the company

2. 11/04- 03/05 Kelly Services Columbus, Ohio
Staffing Supervisor/ Administrative Assistant
 Handled our two largest clients as well as several smaller clients
 Payroll for all our employees
 Human Resources/ Recruited employees/ Interviewed applicants
 Applied step by step instructions for our hiring process
01/04- 09/04 Excel Staffing Columbus, Ohio
Account Manager
 Sales representative/ Customer Service
 Payroll/ Human Resources
 Unemployment/Workers Compensation Claims
09/02- 10/03 Huntington Bank Columbus, Ohio
Customer Service Representative
 Process daily transactions for customers
 Researched and resolve customer complaints
 Balanced a cash drawer/ ATM machine maintenance
Various Positions
Medical Secretary, Human Resources/ Recruiter, Receptionist, Executive
Administrative Assistant, Accounts Payable/ Receivable Clerk
Education 2001 North Bullitt High School Louisville, KY
High School Diploma
2001 Jefferson Community College Louisville, KY
Major: English
Computer Medent, Quickbooks Premier, Windows, Microsoft Word, Works,
Outlook, Google Calender