This document is a resume for Kim M. Sillitoe outlining over 20 years of experience in administrative assistant, office assistant, customer service, and medical office roles. Key skills include customer service, human resources, accounts payable/receivable, scheduling, Microsoft Office, and medical office procedures. Notable past roles include managing customer accounts at Home Depot, scheduling therapists and clients, and supervising patients at a medical center while obtaining insurance authorizations.

1. Kim M. Sillitoe
1221 South 775 East, Ogden Utah 84404
801-710-4699 / sillitoekm@gmail.com
Twenty + years’ experience performing in Administrative Assistant/Office Assistant or Customer Service field. Ability
to multitask and be flexible while working with diverse work groups. Dependable and willing to help others
accomplish objectives and departmental goals. Excellent interpersonal and organizational skills.
PROFESSIONAL SKILLS
 Customer Service, Office & Retail
 Human Resources
 Accounts Payable & Receivable
 Inventory Control
 Payroll and Cash Handling
 Scheduling, multiple types
 Health Care Medical Office Assistant,
Front & Back Office
 Card Member Account Specialist
 Microsoft Office Suite, QuickBooks &
Outlook
 Specialized Office Programs
ACCOMPLISHMENTS
 Customer Service via the telephone for Home Depot Card account holders. Assisting with all account billing
updates, discrepancies, payments and credits, promotional extensions and questions.
 Managed schedules for five Therapists, State funds and time payment sheets for approximately 16 to 20 State
Proctor/Foster Clients. Audit of records and files for all contractors, employees and State Proctor clients. Also
insurance authorizations and all basic administrative functions as the Office Coordinator.
 Managed accounts payable, human resources, central supply and transportation scheduling of patients at a Post-
Surgical Rehabilitative Center as an Administrative Assistant.
 Managed administrative duties for non-profit employment resource center with more than 3,000 registered clients
and streamlined the intake process to meet the needs of clients while assisting with registration, paperwork,
resource identification and referrals. Assisted in training new staff on company policies and procedures. Assigned
caseload to volunteers and monitored processing of client’s files.
 Administrative duties of a Government Procurement Technician Assistant, Contracting – Post Award. Internal and
USPS mail, office organization, filing, data entry, file reviews and delinquency letters.
 Scheduled work orders, dispatched installers and performed all invoicing for several businesses, accounts payables
and receivables.
 Consulted with customers on selection of high-end home building accessories. Worked closely with vendors and
contractors to ensure customer satisfaction.
 Supervised and completed scheduling of patients, in-office procedures, referrals and major surgeries while obtaining
pre-authorization from insurance providers. Charted and monitored patients vital signs. Assisted with in-office
medical procedures.
 Have worked both long term and temporary positions.
 Creation of custom business forms using Microsoft Office and Excel.
WORK HISTORY
Citi Financial Inc. Consumer Account Services Feb.2015 – Dec.
2015
Quality Youth Services Office Coordinator June 2014 –
Jan. 2015
Deseret Industries Customer Service Sept. 2013 – May 2014
Thatcher Brook Rehabilitation & Care Administrative Assistant April 2011 –
Nov. 2012
Installation Specialties Co-Owner/Office Administrator Jan. 2000 –
May 2012

2. Kim M. Sillitoe
1221 South 775 East, Ogden Utah 84404
801-710-4699 / sillitoekm@gmail.com
Lee’s Marketplace Customer Service Sept. 2009 –
July 2010
LDS Employment Resource Services Administrative Assistant June 2009 – Sept. 2009
Wallpaper Warehouse, Blinds & Paint Customer Service Aug. 2001 – May 2005
Mt. Ogden Medical Center – U. of U. Medical Assistant/Lead Scheduler Mar. 1999 – Oct
2000
Colon & Rectal Clinic –Surgeons Medical Office Assistant July 1992 – Mar. 1998