1. RESUME OF QUALIFICATIONS
April T. Mays
3553 Atlantic Ave.#1308, Long Beach, CA 90807
maysat78@gmail.com
(562) 843- 4002
EDUCATION: California State University, Long Beach
Major: Criminal Justice
SYSTEM PROFICIENCIES: Complete Microsoft Office Suite, Evolution, Opt-right, ADP Workforce,
SVP, SVT, HOGAN, Legal Solutions, Corel Word Perfect, Tabs3,
Abacus, Capario
CERTIFICATES: Certified Medical Biller
WORK EXPERIENCE:
03/16 – Current The Sleep Apnea Girl Inc
• Process and submit claims with Health insurance companies to receive payment for
services rendered.
• Call insurance verify benefit information, eligibility, discrepancies in payments
• Answer patient or insurance telephone inquiries
• Follow up on unpaid claims / discrepancy of payments/ research and appeal claims
• Work collection accounts
10/14 – 05/16 APlus Talent & Recruiting Agency
• Completed interviews and processed boarding / termination paperwork
• Facilitate development/ training programs
• Assist with the administration of Human resource policies and procedures
• Coordinate events
• Processed payroll
08/05 – 2015 Wells Fargo Bank- Payroll Services
• Sell Payroll services to business clients over the phone and in person
• Customize each payroll account according to each client’s needs
o Recommend Workers Comp/HR Services/ Time clock services
• Prepare and install Evolution program for Payroll processing
• Establish rapport and build long-term relationships with business partners
within the bank to earn referrals of business customers.
• Facilitate trainings for bankers within stores how to source leads
• Network with other sources to proactively source new leads and sales
opportunities
• Troubleshoot and resolve all Payroll issues from setup through life of Payroll
service
07/03 – 08/05 Wells Fargo Financial Acceptance (Loans)– Account Manager
• Analyze financial and credit data, matching customer needs with appropriate loan
program.
• Develop and maintain relationships with Car dealerships and local banks
• Receive and input customer applications; complete follow up activities until loan is
closed
• Manage delinquent accounts, ensure late accounts are brought up to date
• Administer in Real Estate Appraisals and title reports
• Source new clients daily
02/02 – 07/03 Wells Fargo Bank – Personal Banker
• Provide complete financial and credit services
• Partner and cross sell various Wells Fargo products and services
• Profile New clients to assure to acquire 100% of business needs
• Service and maintain current relationships and recommend additional products
10/01 – 02/02 Wells Fargo Bank - Teller

2. 10/99– 10/01 Wells Fargo Bank- Phone bank
• Receive inbound calls and resolve customer concerns
• Profile existing clients and recommend additional company products/ Exceeded
Corporate goals while illustrating excellent customer service
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