SlideShare a Scribd company logo
Dawn Warthman
19 Valley View Dr, Newark, Ohio 43055 | p:(740) 404-3489 | e: looe7606@gmail.com
OBJECTIVE:
To obtain an awarding career and further my knowledge and experience to
grow and advance in your company.
SUMMARY OF QUALIFICATIONS:
• Extensive customer service skills.
• Able to work quickly and efficiently with little or no supervision.
• Comprehensive computer experience: Microsoft Office, Excel, Applications;
Enterprise Claims Service, Internet and database research
• Proven ability to prioritize and stay organized in a busy environment
• Extensive data management and entry experience.
• Experience in statistical analysis and computations.
• FLMI: Fellow, Life Management Institute
• Licensed in Kentucky by the Department of Insurance to handle claims
• Working toward CPCU: Chartered Property Casualty Underwriter
EDUCATION:
2003-2007 The Ohio State University, Columbus, Ohio
B.S. in Psychology, Major G.P.A. 3.85
WORK EXPERIENCE:
July 2008 - Present
State Farm Insurance
• 2012 - Present: Promoted to Claim Representative for Auto Claims
- Handle a high call volume from customers, agents, rental car companies, body
shops and other insurance companies.
- Complete liability investigations, review police reports, property damage reports
and vehicle damage
- Set up and manage rental reservations
- Set up, review and evaluate body shop estimates and inspections for vehicle
damage.
- Handle denials and complaints in a timely and prompt manner.
• 2011 - 2012: Promoted to Claims Processor in the Total Loss Department
- Became licensed with the Department of Insurance in Kentucky
- Handled Customers, answered phones, met with customers, processed
compliance documentation in the states of TN, KY and Ohio
- Presented offers to customers for vehicle evaluations
• 2010 - 2011: Assigned to developmental opportunity as a Claims Processor in the
Bodily Injury Unit
- Assisted customers, Agents and medical professionals with questions and
documentation
• 2009 - 2010: Promoted to Customer Service Associate in the Auto Department
- Set up claims and handled calls
- Completed FLMI, Fellow, Life Management Institute, in 2010
• 2008 - 2009: Customer Service Associate in the Life Insurance Department
- Worked with State Farm Agents and customers to obtain loans and withdrawals on
their life insurance policies.
January 2008 - July 2008
Arlington Care Center
• I was employed as a nurse aide at Arlington, my duties for this job include caring for
and aiding patients in their personal care.
October 2007 - May 2008
Substitute Teacher
• I worked as a substitute teacher for Licking County Schools.
June 2002 - October 2007
Student and Housewife, Newark, Ohio
• From June 2002 to September 2003, I stayed at home raising my son and newborn
daughter and managed the household duties. In September 2003, I returned to
college full-time to pursue a degree in psychology.
April 1999 - June 2002
Threadworks, Newark, Ohio
Machine Operator
• Responsible for operating an industrial embroidery machine, including cleaning, oiling
and basic maintenance.
• Efficiently planned and completed order assignments by the deadlines.
• Worked with little supervision to complete assignments.
• Greeted customers, answered phones and troubleshooting.
• Filed necessary clerical and billing reports.
January 1998 - April 1999
Dunkin’s Diamonds, Heath, Ohio
Office Associate
• Responsible for customer service, including greeting customers, assisting in sales,
answering phones, solving problems, entering sales and gift wrapping.
• Clerical duties included managing an extensive layaway program, inventory
management and reconciliations, repair requests in and out of store, mail, contacting
customers regarding accounts, layaways and repairs, intra-company
communications. Closing responsibilities included: accountability for the night
deposit; cash, check, and credit card reconciliation; and nightly count of entire
inventory.
VOLUNTEER ACTIVITIES:
January 2003-2010
Tri-County Dive and Rescue
• Certified Advance Diver, and helped by giving top support for any divers in the water.
REFERENCES:
Joyce Fisher
29 Valley View Dr, Newark, Ohio 43055
(740) 334-3682, Email joyce.Fisher@dla.mil
Sarah Schaff
1241 A Pineview Trail, Newark, Ohio 43055
(740) 777-0649, E-mail sarahtschaff@gmail.com
Laura Brown
1011 Glyn Dennis Dr, Newark, Ohio 43055
(740) 258-8670, E-mail wlori310@aol.com

More Related Content

What's hot

christina resume new 2015
christina resume new 2015christina resume new 2015
christina resume new 2015Christina Bunch
 
Daniel Gibson Resume updated
Daniel Gibson Resume updatedDaniel Gibson Resume updated
Daniel Gibson Resume updatedDaniel Gibson
 
Christopher minke
Christopher minkeChristopher minke
Christopher minke
ChristopherMinke
 
Lesley Miller- Resume- 5-7-15
Lesley Miller- Resume- 5-7-15Lesley Miller- Resume- 5-7-15
Lesley Miller- Resume- 5-7-15Lesley Miller
 
liz duran Resume
liz duran Resumeliz duran Resume
liz duran Resumeliz duran
 
SUSAN BENATTI resume (2016)
SUSAN BENATTI resume (2016)SUSAN BENATTI resume (2016)
SUSAN BENATTI resume (2016)Susan Benatti
 
Brittany Morris Resume 6-15
Brittany Morris Resume 6-15Brittany Morris Resume 6-15
Brittany Morris Resume 6-15Brittany Morris
 
kevin resume november
kevin resume novemberkevin resume november
kevin resume novemberKevin Russell
 
Michelle Deditch Resume
Michelle Deditch ResumeMichelle Deditch Resume
Michelle Deditch ResumeChelle Deditch
 
niesha resume 2.pdf.docx_1444074694470
niesha resume  2.pdf.docx_1444074694470niesha resume  2.pdf.docx_1444074694470
niesha resume 2.pdf.docx_1444074694470Niesha Washington
 
Gaye S. Solo Jr Resume 2016
Gaye S. Solo Jr Resume 2016Gaye S. Solo Jr Resume 2016
Gaye S. Solo Jr Resume 2016Gaye Solo Jr.
 
Irene Aguado Resume
Irene Aguado ResumeIrene Aguado Resume
Irene Aguado ResumeIrene Aguado
 

What's hot (20)

christina resume new 2015
christina resume new 2015christina resume new 2015
christina resume new 2015
 
Claire CV
Claire CVClaire CV
Claire CV
 
JAN MILLAN Resume
JAN MILLAN ResumeJAN MILLAN Resume
JAN MILLAN Resume
 
Daniel Gibson Resume updated
Daniel Gibson Resume updatedDaniel Gibson Resume updated
Daniel Gibson Resume updated
 
resume2015
resume2015resume2015
resume2015
 
2015 resume
2015 resume2015 resume
2015 resume
 
Christopher minke
Christopher minkeChristopher minke
Christopher minke
 
Terrance Cunningham (Resume)
Terrance Cunningham (Resume)Terrance Cunningham (Resume)
Terrance Cunningham (Resume)
 
Lesley Miller- Resume- 5-7-15
Lesley Miller- Resume- 5-7-15Lesley Miller- Resume- 5-7-15
Lesley Miller- Resume- 5-7-15
 
liz duran Resume
liz duran Resumeliz duran Resume
liz duran Resume
 
Allen's Resume
Allen's ResumeAllen's Resume
Allen's Resume
 
Allen's Resume
Allen's ResumeAllen's Resume
Allen's Resume
 
SUSAN BENATTI resume (2016)
SUSAN BENATTI resume (2016)SUSAN BENATTI resume (2016)
SUSAN BENATTI resume (2016)
 
Brittany Morris Resume 6-15
Brittany Morris Resume 6-15Brittany Morris Resume 6-15
Brittany Morris Resume 6-15
 
kevin resume november
kevin resume novemberkevin resume november
kevin resume november
 
Michelle Deditch Resume
Michelle Deditch ResumeMichelle Deditch Resume
Michelle Deditch Resume
 
DanWasnickResumé
DanWasnickResuméDanWasnickResumé
DanWasnickResumé
 
niesha resume 2.pdf.docx_1444074694470
niesha resume  2.pdf.docx_1444074694470niesha resume  2.pdf.docx_1444074694470
niesha resume 2.pdf.docx_1444074694470
 
Gaye S. Solo Jr Resume 2016
Gaye S. Solo Jr Resume 2016Gaye S. Solo Jr Resume 2016
Gaye S. Solo Jr Resume 2016
 
Irene Aguado Resume
Irene Aguado ResumeIrene Aguado Resume
Irene Aguado Resume
 

Viewers also liked

Caring of fruit plants in garden By Mr Allah Dad Khan
Caring of fruit plants in garden  By Mr Allah Dad KhanCaring of fruit plants in garden  By Mr Allah Dad Khan
Caring of fruit plants in garden By Mr Allah Dad Khan
Mr.Allah Dad Khan
 
La Cultura Del Slow Down
La Cultura Del Slow DownLa Cultura Del Slow Down
La Cultura Del Slow Down
waltercillo
 
St gorge
St gorgeSt gorge
St gorge
llucfutsal7
 
HACT presentation 20141017
HACT presentation 20141017HACT presentation 20141017
HACT presentation 20141017Syed Ali Raza
 
Commitment Creates Confidence by Success Coach Nilesh ( Branding Expert, Auth...
Commitment Creates Confidence by Success Coach Nilesh ( Branding Expert, Auth...Commitment Creates Confidence by Success Coach Nilesh ( Branding Expert, Auth...
Commitment Creates Confidence by Success Coach Nilesh ( Branding Expert, Auth...
Success Coach Nilesh - CEO, Director
 
Certificate_1
Certificate_1Certificate_1
Certificate_1Mohit Raj
 
Rigid endoscope repair program
Rigid endoscope repair programRigid endoscope repair program
Rigid endoscope repair program
Scott Baumer
 
What is factoring?
What is factoring?What is factoring?
What is factoring?
Interstate Capital
 
Climate change effect on forest Mr Allad Dad Khan Visiting Professor The Uni...
Climate change effect on forest  Mr Allad Dad Khan Visiting Professor The Uni...Climate change effect on forest  Mr Allad Dad Khan Visiting Professor The Uni...
Climate change effect on forest Mr Allad Dad Khan Visiting Professor The Uni...
Mr.Allah Dad Khan
 
Rúbrica de actividad integradora
Rúbrica de actividad integradoraRúbrica de actividad integradora
Rúbrica de actividad integradora
Teresita Pérez Adame
 
Rakeling
RakelingRakeling
Rakeling
Warner Immink
 
Estructura Socioeconómica y Política de México - Unidad 3
Estructura Socioeconómica y Política de México - Unidad 3Estructura Socioeconómica y Política de México - Unidad 3
Estructura Socioeconómica y Política de México - Unidad 3
Leo Vazquez Jaimes
 

Viewers also liked (14)

Caring of fruit plants in garden By Mr Allah Dad Khan
Caring of fruit plants in garden  By Mr Allah Dad KhanCaring of fruit plants in garden  By Mr Allah Dad Khan
Caring of fruit plants in garden By Mr Allah Dad Khan
 
La Cultura Del Slow Down
La Cultura Del Slow DownLa Cultura Del Slow Down
La Cultura Del Slow Down
 
St gorge
St gorgeSt gorge
St gorge
 
HACT presentation 20141017
HACT presentation 20141017HACT presentation 20141017
HACT presentation 20141017
 
Commitment Creates Confidence by Success Coach Nilesh ( Branding Expert, Auth...
Commitment Creates Confidence by Success Coach Nilesh ( Branding Expert, Auth...Commitment Creates Confidence by Success Coach Nilesh ( Branding Expert, Auth...
Commitment Creates Confidence by Success Coach Nilesh ( Branding Expert, Auth...
 
Certificate_1
Certificate_1Certificate_1
Certificate_1
 
Leadership programe
Leadership programeLeadership programe
Leadership programe
 
Rigid endoscope repair program
Rigid endoscope repair programRigid endoscope repair program
Rigid endoscope repair program
 
What is factoring?
What is factoring?What is factoring?
What is factoring?
 
Climate change effect on forest Mr Allad Dad Khan Visiting Professor The Uni...
Climate change effect on forest  Mr Allad Dad Khan Visiting Professor The Uni...Climate change effect on forest  Mr Allad Dad Khan Visiting Professor The Uni...
Climate change effect on forest Mr Allad Dad Khan Visiting Professor The Uni...
 
Rúbrica de actividad integradora
Rúbrica de actividad integradoraRúbrica de actividad integradora
Rúbrica de actividad integradora
 
Rakeling
RakelingRakeling
Rakeling
 
Cynthia martinez resume 2016
Cynthia martinez resume 2016Cynthia martinez resume 2016
Cynthia martinez resume 2016
 
Estructura Socioeconómica y Política de México - Unidad 3
Estructura Socioeconómica y Política de México - Unidad 3Estructura Socioeconómica y Política de México - Unidad 3
Estructura Socioeconómica y Política de México - Unidad 3
 

Similar to Dawn's resume

Amber hayes fowler professional resume 2017
Amber hayes fowler professional resume 2017Amber hayes fowler professional resume 2017
Amber hayes fowler professional resume 2017
Amber Fowler
 
David-Tabb (7)
David-Tabb (7)David-Tabb (7)
David-Tabb (7)David Tabb
 
Lorrie Wise.updated- Resume
Lorrie Wise.updated- ResumeLorrie Wise.updated- Resume
Lorrie Wise.updated- Resumelorrie wise
 
Francine Martin Resume June 2016
Francine Martin Resume June 2016Francine Martin Resume June 2016
Francine Martin Resume June 2016Francine Martin
 
Resume update 2017
Resume update 2017Resume update 2017
Resume update 2017T'era Gideon
 
Kate Coakley Resume1
Kate Coakley Resume1Kate Coakley Resume1
Kate Coakley Resume1Kate Coakley
 
Estela Slikker Final Resume
Estela Slikker Final ResumeEstela Slikker Final Resume
Estela Slikker Final ResumeEstela Slikker
 
Customer Support Specialist
Customer Support SpecialistCustomer Support Specialist
Customer Support Specialist
Debra Anderson
 
Resume devender ravi anand
Resume devender ravi anandResume devender ravi anand
Resume devender ravi anand
Devender Anand
 

Similar to Dawn's resume (20)

Resume 2015 P&C
Resume 2015 P&CResume 2015 P&C
Resume 2015 P&C
 
Amber hayes fowler professional resume 2017
Amber hayes fowler professional resume 2017Amber hayes fowler professional resume 2017
Amber hayes fowler professional resume 2017
 
JASResume FEB32017
JASResume FEB32017JASResume FEB32017
JASResume FEB32017
 
Shawna's Resume
Shawna's ResumeShawna's Resume
Shawna's Resume
 
David-Tabb (7)
David-Tabb (7)David-Tabb (7)
David-Tabb (7)
 
CV claire kelly
CV claire kellyCV claire kelly
CV claire kelly
 
Divya Lal CV#1
Divya Lal CV#1Divya Lal CV#1
Divya Lal CV#1
 
Lorrie Wise.updated- Resume
Lorrie Wise.updated- ResumeLorrie Wise.updated- Resume
Lorrie Wise.updated- Resume
 
Francine Martin Resume June 2016
Francine Martin Resume June 2016Francine Martin Resume June 2016
Francine Martin Resume June 2016
 
Resume update 2017
Resume update 2017Resume update 2017
Resume update 2017
 
Kate Coakley Resume1
Kate Coakley Resume1Kate Coakley Resume1
Kate Coakley Resume1
 
AaronPapeResume
AaronPapeResumeAaronPapeResume
AaronPapeResume
 
Valerie_Resume_2016
Valerie_Resume_2016Valerie_Resume_2016
Valerie_Resume_2016
 
Estela Slikker Final Resume
Estela Slikker Final ResumeEstela Slikker Final Resume
Estela Slikker Final Resume
 
rebecca cv
rebecca cvrebecca cv
rebecca cv
 
Terrence Brown Resume
Terrence Brown ResumeTerrence Brown Resume
Terrence Brown Resume
 
resume2015
resume2015resume2015
resume2015
 
Customer Support Specialist
Customer Support SpecialistCustomer Support Specialist
Customer Support Specialist
 
Resume devender ravi anand
Resume devender ravi anandResume devender ravi anand
Resume devender ravi anand
 
Mahruf -Resume
Mahruf -ResumeMahruf -Resume
Mahruf -Resume
 

Dawn's resume

  • 1. Dawn Warthman 19 Valley View Dr, Newark, Ohio 43055 | p:(740) 404-3489 | e: looe7606@gmail.com OBJECTIVE: To obtain an awarding career and further my knowledge and experience to grow and advance in your company. SUMMARY OF QUALIFICATIONS: • Extensive customer service skills. • Able to work quickly and efficiently with little or no supervision. • Comprehensive computer experience: Microsoft Office, Excel, Applications; Enterprise Claims Service, Internet and database research • Proven ability to prioritize and stay organized in a busy environment • Extensive data management and entry experience. • Experience in statistical analysis and computations. • FLMI: Fellow, Life Management Institute • Licensed in Kentucky by the Department of Insurance to handle claims • Working toward CPCU: Chartered Property Casualty Underwriter EDUCATION: 2003-2007 The Ohio State University, Columbus, Ohio B.S. in Psychology, Major G.P.A. 3.85 WORK EXPERIENCE: July 2008 - Present State Farm Insurance • 2012 - Present: Promoted to Claim Representative for Auto Claims - Handle a high call volume from customers, agents, rental car companies, body shops and other insurance companies. - Complete liability investigations, review police reports, property damage reports and vehicle damage - Set up and manage rental reservations - Set up, review and evaluate body shop estimates and inspections for vehicle damage. - Handle denials and complaints in a timely and prompt manner. • 2011 - 2012: Promoted to Claims Processor in the Total Loss Department - Became licensed with the Department of Insurance in Kentucky - Handled Customers, answered phones, met with customers, processed compliance documentation in the states of TN, KY and Ohio - Presented offers to customers for vehicle evaluations
  • 2. • 2010 - 2011: Assigned to developmental opportunity as a Claims Processor in the Bodily Injury Unit - Assisted customers, Agents and medical professionals with questions and documentation • 2009 - 2010: Promoted to Customer Service Associate in the Auto Department - Set up claims and handled calls - Completed FLMI, Fellow, Life Management Institute, in 2010 • 2008 - 2009: Customer Service Associate in the Life Insurance Department - Worked with State Farm Agents and customers to obtain loans and withdrawals on their life insurance policies. January 2008 - July 2008 Arlington Care Center • I was employed as a nurse aide at Arlington, my duties for this job include caring for and aiding patients in their personal care. October 2007 - May 2008 Substitute Teacher • I worked as a substitute teacher for Licking County Schools. June 2002 - October 2007 Student and Housewife, Newark, Ohio • From June 2002 to September 2003, I stayed at home raising my son and newborn daughter and managed the household duties. In September 2003, I returned to college full-time to pursue a degree in psychology. April 1999 - June 2002 Threadworks, Newark, Ohio Machine Operator • Responsible for operating an industrial embroidery machine, including cleaning, oiling and basic maintenance. • Efficiently planned and completed order assignments by the deadlines. • Worked with little supervision to complete assignments. • Greeted customers, answered phones and troubleshooting. • Filed necessary clerical and billing reports. January 1998 - April 1999 Dunkin’s Diamonds, Heath, Ohio Office Associate • Responsible for customer service, including greeting customers, assisting in sales, answering phones, solving problems, entering sales and gift wrapping. • Clerical duties included managing an extensive layaway program, inventory management and reconciliations, repair requests in and out of store, mail, contacting customers regarding accounts, layaways and repairs, intra-company communications. Closing responsibilities included: accountability for the night
  • 3. deposit; cash, check, and credit card reconciliation; and nightly count of entire inventory. VOLUNTEER ACTIVITIES: January 2003-2010 Tri-County Dive and Rescue • Certified Advance Diver, and helped by giving top support for any divers in the water. REFERENCES: Joyce Fisher 29 Valley View Dr, Newark, Ohio 43055 (740) 334-3682, Email joyce.Fisher@dla.mil Sarah Schaff 1241 A Pineview Trail, Newark, Ohio 43055 (740) 777-0649, E-mail sarahtschaff@gmail.com Laura Brown 1011 Glyn Dennis Dr, Newark, Ohio 43055 (740) 258-8670, E-mail wlori310@aol.com