This document is a resume for Debbie A. Chaison-Rice listing her contact information, professional experience, skills, and education. She has over 10 years of administrative and customer service experience in various industries including healthcare, collections, restaurants, and staffing agencies. Her skills include Microsoft Office, communication, problem solving, and attention to detail. She has held positions such as patient scheduler, collection representative, customer service representative, and administrative assistant.

1. DEBBIE A. CHAISON-RICE
3115 Gianna Springs Court
Humble, Texas 77396
832-450-4493
debbie.chaison@yahoo.com
Professional Acumen
 Administrative professional with 10+ years of experience.
 Proficient in problem solving.
 Skilled in conflict resolution.
 Poised, resourceful, responsive and sensitive to the needs of clients, coworkers
and management.
 Adaptable to any office environment.
 Organizational ability to handle multiple priorities and meet deadlines schedules.
 Possess a high level of attention to detail, with sharp awareness of omissions
and inaccuracies.
 Self starter and quick study, eager to take on increasing levels of responsibility.
Skills
MS Office Word Excel Document Processing
Active Listening Office Procedures Call Center
Time Management Detail Oriented Data Entry
Strong People Skills Top Producer
Professional Experience
Contract Employee Nov - 08 - Present
Primary, Adecco and Office Team. Such jobs as Customer Service, Receptionist, PBX
Operator and File Clerk.
Iquor Tech Oct 10 – April 15
Work in call center, tech support, sales, and accounting. make payment arrangements,
troubleshooting a variety of wireless devices i.e. cellphones, computers, tablets and
home phone wireless services.
Treebeards Restaurant, Cashier Aug 09 – July 10
Prep foods for the next day, set up salads and dressings. Accepted payments for food
orders and requested orders for take-out.

2. Harris County Hospital Dist. Aug 08 - Oct 08
Patient Scheduler (CSR): Receive incoming phone calls from patients with questions
regarding their appointments and/and complaints . Handle incoming calls regarding
compliance with state and federal rules regarding hospital Eligibility. Responsible for
fielding complaints about hospital and clinical care, and standards as well as HIPPA,
red flag rules, and other problems patients may have.
Synergetic Communication Inc., Collection Representative Jan 08 - Apr 08
Arrange for debt repayment or establish repayment schedules, based on customers'
financial situations.
LTD Financial Services, Collection Representative Jan 05 – Dec 07
Persuade customers to pay amounts due on credit accounts, damage claims or non-
payable checks, or to return merchandise. Managed 1st and 3rd party accounts,
Medical, Auto Loans and Banks Loans.
ER Solutions Renton, Customer Service Representative Feb 02 - Nov 05
Record complaints and forward to appropriate manager, then follow up to ensure the
proper steps were taken to resolve complaint. Daily answered/directed over 200 to 300
calls to staff on a multi -line phone system Obtain and examine all relevant information
in order to assess validity of complaints and to determine possible causes, such as
incorrect billing information and reactivating accts. Solicit sale of new or additional
services or products. Worked clients such as Providian Insurance, Voicestream and
Western Cellular
Western Wireless Bellevue, Human Resource Coordinator Mar 00 - Feb 02
Answer questions regarding examinations, eligibility, salaries, and benefits. Process,
verify and maintain documentation relating to personnel activities such as staffing,
recruitment, training, grievances, performance evaluation and classifications.

3. Providian Financial Corporation, Customer Service Representative
Sept 98- March 00
Data entry of new credit card applications and change requests. Solicit sale of new or
additional services and products. Promote customer loyalty and retention through
quality customer service and quick resolutions.
Hermann Hospital, Administrative Assistant
May 90 - March 98
Answer inbound calls for test results. Resolve patient's service or billing complaints by
determining where the problem lies and determine the proper action to take. Follow up
with patients ensure that appropriate changes were made to resolve customers'
problems. Make outgoing phone calls in effort to ensure that patients had a wonderful
experience and act as a liaison to the billing department. Input Ultrasound reports.
Education
Continental Academy, Houston, TX
University of Houston, Houston, TX
American Business School Houston, TX