Brenda M. Ossovicki has over 30 years of experience in healthcare business, management, and customer service. She has worked in various roles such as a licensed practical nurse, provider relations representative, professional services coordinator, and office manager. Ossovicki has a Bachelor's degree in Business and an MBA. She maintains affiliations with several professional healthcare organizations.

1. BRENDA M. OSSOVICKI
3914 Schiller Avenue, Cleveland, Ohio 44109  (216)466-2735  bmossovicki@yahoo.com
CAREER SUMMARY
Highly skilled healthcare business professional with solid experience in service delivery,
management, and customer service. Dedicated individual committed to carrying out projects from
inception to completion with the highest level of quality.
HIGHLIGHTS OF QUALIFICATIONS
CREATE/MAINTAIN/AUDIT MEDICAL
RECORDS
LICENSED PRACTICAL NURSE EXPERIENCE
INCLUDING PATIENT CARE
ACCURATE MULTI-TASKER PHYSICIAN INTERACTIONS
RESEARCH AND REPORT; VARIED TOPICS SELL PRODUCTS, SERVICE ACCOUNTS
DEMONSTRATED INITIATIVE, DRIVE MAINTAIN COMPLIANCE STANDARDS
RECRUIT AND CREDENTIAL PROVIDERS DEVELOP AND NEGOTIATE CONTRACTS
EDUCATION
2005 – 2006 Baldwin Wallace, Berea, OH Major: Business, MBA
1994 - 2001 Ursuline College, Pepper Pike, OH Major: Business, BA/BS 3.7 GPA
1992 – 1993 Marymount School of Nursing Licensure, Napnes Certification, CPR
1978 – 1979 Ohio State University, Columbus, OH Major: Allied Medicine
PROFESSIONAL EXPERIENCE AND WORK HISTORY
Licensed Practical Nurse Maxim Healthcare Services May, 2006 – October, 2007
Provide skilled nursing in institutional and residential settings.
Provider Relations Representative Total Healthcare Insurance Plan October, 1998 – November, 2000
/ Liaison Contract Administrator
Perform contracting services and to develop key strategies with the Ohio Department of Jobs and Family
Services. Directed the RFP. Variety of duties: finance, training, operations, and corporate initiatives.
Professional Service Coordinator Aetna/US Healthcare, Inc. May, 1997 – October, 1998
Contract physicians, specialists, pharmacy, dental, vision and DME providers for Northeast Ohio. Manage
and conduct on-going audits; maintain contractual compliance standards. Demonstrate competency in
organizational knowledge, communication and business management.
Provider Relations Representative DayMed Health Insurance, Inc. February, 1996 – May, 1997
Recruit, negotiate, credential, and contract healthcare providers for all-inclusive healthcare lines of business.
Orientation presentations utilizing Power Point for large groups (physician and hospital). Perform OSHA
onsite reviews and medical record examinations as an LPN. Represent DayMed at County Provider Joint
Advisory Council Meetings.
Licensed Practical Nurse Team Leader Aristocrat Nursing Home October, 1991 – August, 1994
Supervise care for 32 patients with a staff of six. Administer medication; provide wound care. Complete
rounds with physicians and family members. Charting; other paperwork as needed.
Accounts Payable Specialist Pioneer Standard Electronics November, 1989 – October, 1991
Manage A/P including inventory and non-inventory items. Supervised three staff. Prepare monthly analysis
and special budget reports. Resolve debits and bill-backs.

2. Auditor Cost Specialist Davis Besse Nuclear Power Station March, 1988 – May, 1989
Track and verify open invoices using an open purchase order system. Create worksheets, calculate and code
invoices. Moderate project management experience with capital projects. Resolve labor and material cost
disputes.
Bookkeeper/Jr. Controller H&M Automotive January, 1987 – February, 1988
Track and reconcile back accounts. Process payroll utilizing timecards and ADP. Reconcile payroll with G/L,
process cash expenditures and taxes. Control inventory, generate month end statements and maintain
required personnel records. File reports to State and Federal agencies.
Business Manager Abilene Fine Arts Museum March, 1985 – June, 1986
Manage administrative, financial and membership records utilizing PC, and Lotus 1-2-3 to prepare all
operational and financial reports for the Director, the Museum Board and the Women’s Aficionados.
Air Traffic Controller United States Air Force, Charlotte, NC November, 1981 – November, 1988
Honorable Discharge. Aerospace Control and Warning Systems Specialist. Squadron Team Leader.
Leadership Award. Final two years inactive reserve duty.
Accounts Payable Clerk Centaur Metals (subsidiary of Chase Brass & Copper) May, 1979 – August, 1982
Code invoices from chart of accounts. Verify inventory with bills of lading. Compute discounts and batch for
entry into system. Reconcile batches from key punch department and file. Contact with vendors and
negotiate terms and payments to vendors.
CONSULTING EXPERIENCE
Home Health Nurse Ohio Department of Job and Family Services October, 2002 – March, 2006
Self-Employed. Contracted to perform LPN duties in accordance with Ohio Administrative Codes. Develop
patient advocacy foundation. Develop client feedback protocol and meet HIPAA standards.
Office Manager Assignment Ready August, 1998 – October, 1998
Complete start-up of market. Survey competition, develop client lists, recruit, qualify, interview, test and place
candidates with client. Market and sell services to client based on an assessment of client’s technical
requirements. Negotiate fee structure. Educate client and develop prospective contract and client
communication. Initiate office functions daily. Project monthly operational profit/loss margin ratios.
INDUSTRY AFFILIATIONS
American College of Healthcare Executives
American Association of Procedural Coders
Northeast Ohio Health Information Management Association
American Health Information Management Association