Irene Aguado is seeking a position as an Administrative Assistant or Customer Service Representative based in Sooke, BC. She has over 7 years of experience providing excellent customer service at financial institutions, including handling cash, completing transactions, and meeting sales targets. Irene has an MSOffice Certificate from Camosun College and is proficient in MS applications. She has strong communication, problem solving, and interpersonal skills and is able to work independently or as part of a team.
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Dear Hiring Manager,
Good day!
Please accept my enclosed application for the position of Admin Executive.
I’m an experienced and results-oriented Admin Executive & Business Development Officer
with more than 15-year track record in coordination, general office management, executive
support and customer service. Well-versed in oral and written communication, multitasking
and perseverance to task completion. Proficient in business and executive support, strong
background in MS Word, Excel, PowerPoint and Outlook.
I look forward to being interviewed at your earliest convenience. Thank you so much for this
opportunity. If you require any additional information, I can be contacted at the phone
numbers listed below.
Best Regards,
Jasmin Mahinay-Madu
Mobile #: 0564010092
1. Irene Aguado
250-415-9126
778-352-1802
6758 Eustace Street PO Box 457
Sooke BC
V9Z 1H4
daisyaguado@gmail.com
Objectives
To secure employment as an Administrative Assistant/Customer Service Representative
Qualifications Summary
MSOffice Certificate Program Camosun College, June 2011
MS Applications 2010-2013: Word, Excel, Access, PowerPoint, Outlook, Publisher
Confident and able to make decisions quickly
Confident handling and balancing large amounts of cash
Excellent problem solving skills, very analytical
Secretarial and receptionist skills
Ability to work independently or as infective team member
Trustworthy, knowledgeable, fast learner
Meeting sales targets
Strong communication and interpersonal skills
Experience
August 2011 | Present Financial Customer Service Representative/Temp. Branch
Manager
CS Financial | Various locations in Victoria BC
Providing excellent customer service, greeting all clients as soon as they walk in the door, protecting client
confidentiality, creating short term loans, upselling other products and services, cheque cashing, creating DC
bank master cards and bank accounts, maintaining databases, collecting on past due accounts, setting
preauthorized debits insuring bank account information is entered correctly, handling large amounts of cash,
bank deposits, completing money transfers using adhering to compliance for large transactions and
suspicious transactions, meeting sales targets, filing, answering large numbers of incoming calls and
achieving targets for out going calls on a regular basis.
Training of new employees and completing new hire packages for head office. Creating schedules in excel
spreadsheets and computer time clock.
Able to work at any branch location with confidence.
Knowledgeable with all products able to sell these to clients with ease, to new and existing clients.
2. Collecting fees from multiple branches for regional manager and Vice president on a regular basis,
Interpersonal Skills
Able to deal with and comfort people in difficult situations
Confident making collection calls, including calling references, or employers
Clear and patient communicator
Making sales quotas
Several years experience delivering outstanding, cheerful and professional customer service on the
phone and in person
Employment History
Financial Customer Service Rep CS Financial August 2011-Present
SPEAC Rep. Journey middle school PAC 2011-2012
Receptionist/Kennel hand Sooke Harbour Pet Resort 2009-2011
SPEAC Rep./fundraising coordinator Sooke Elementary PAC 2010-2011
Real estate Consulting Self employed 2003-2008
Receptionist/Veterinary Assistant Sooke Veterinary Hospital 2004-2005
Daycare Operator/Bookkeeper Self employed, Family daycare 201-2003
home based
Education and Training
MS Office fast track Diploma Camosun College 2011
Mutual Funds Courses ISF Online University 2010
Personal Characteristics and Career Strengths Investors Group 2010
Grade12 Graduation Business and Education Program Lambrick Park Secondary
1995
References available upon request