1. Cecelia R. Sharp 1257 Pondview Ave Akron, Ohio 44305
(330) 802-6509 cecelia.sharp72@gmail.com
SUMMARY OF QUALIFICATIONS
I have over 15 years of administrative and customer service experience with excellent written and verbal
communication skills. I am seeking full–time employment with opportunity for growth and continued learning that
will enable me to use my skills and knowledge.
TECHNICAL SKILLS
 MS Office Suite  Primavera Contract Manager  CRM software (Sales Force)
 Accounts Payable  Invoicing  Billing
 Customer Service  Switchboard  Telemarketing
 Phone Pro Training  Typing 80 wpm  Data Entry
PROFESSIONAL EXPERIENCE
Burns & McDonnell Engineering, Akron, OH, June 2014 – September 2015
Project Administrative Assistant, Transmission and Distribution
Document control - data entry using Primavera Contract Manager; Tracked projects and produced monthly progress
reports; Kept and maintained project files; Worked with technical specifications, changes and finalizing; Maintained
tracking systemfor projects; Recorded minutes from Project Manager meetings; Answered phones and directed calls;
Detailed invoice review; Typed memos, correspondence,reports,and otherdocuments; Coordinated client and vendor
lunches; Coordinated with internal support departments; Ordered and maintained supplies; Arranged equipment
maintenance or set-up; Maintained the Department Calendar and Roster; Occasional project assistance formanagers;
Assisted in Power point presentations; Completed and reconciled weekly timecards; Additional duties as assigned by
supervisorto assist in the overall success ofthe group, company and project.
Associated Materials Inc., Akron, OH, November 2013 – May 2014
Administrative Assistant, Building Products
Performed data entry and researched customer issues. Utilized CRM software to delegate work assignments to call
center representatives and tracked customer interactions. Sorted and distributed incoming and outgoing mail. Indexed
documents electronically, answered and directed calls. Corresponded with customers via email, telephone,and USPS,
Maintained customer relationships and obtain consumer information.
Coleman Data Solutions, Akron, OH, June 2008 – November 2013
Data Entry Operator
Captured and typed information from scanned images and hard copy files proficiently and accurately entering it into
computer databases.

2. September 2015
Martin Harris Construction, Las Vegas, NV, February 2006 – August 2007
Plans Coordinator, General Construction
Solicit bids for projected cost estimates of upcoming projects,track and maintain proprietary subcontractor
information and bids, knowledge of Construction Standards Institute (CSI) formats and scopes,prepared bid books and
bid forms, knowledge of application process for bid bonds and builders risk insurance, Certificate in Blue Print
Reading Commercial & Residential (June, 2007)
Bally North America, Las Vegas, NV, November 2004 – February 2006
Sales Professional
Responsible for opening and closing store, daily store paperwork, Cash handling, cash register, and nightly deposits,
customer engagement, sales, and service, shipment receipt, disbursement and inventory. Utilized email system to
maintain customer relationships.
Snelling Personnel, Dayton, OH, July 2003 – April 2004
Receptionist
Greeted visitors and vendors and performed general administrative duties including incoming calls using a multi-line
phone systemwith phone conferencing, created office forms and databases utilizing MS Office Suite software,
maintained petty cash disbursement and reimbursement, assisted with overflow work from other administrative
personnel.
Eldorado Services Group, Akron, OH, June 1999 – June 2003
Operations Specialist
Managed employer sponsored benefit plans,assisted in the establishment of call center, trained and supervised
representatives in procedure and etiquette, utilized claims software for examination of medical, dental and vision
claims using ICD9 and CPT coding, A/R and A/P, negotiated and reduced medical cost with providers.
EDUCATION
University of Phoenix
 AA Foundations of Business - March 2013
 BS Business and Project Management - Pending
References available upon request