April Thatcher has over 20 years of experience in customer service, administrative, and healthcare roles. She has extensive training and skills in areas such as accounting, billing, data entry, typing, and computer programs like QuickBooks, Excel, and Word. Her work history includes roles in dispatch, billing, payroll, insurance, nursing homes, and home health care. She is seeking a new opportunity that utilizes her skills and experience.

1. April R. Thatcher
218 Darwin Street
Van Wert, OH 45891
(419) 733-9165
Qualifications:
Home/Auto Licensing Courses,Payroll Associate, Customer Service Training, Professional
Phone Skills, Communication Skills, SpreadsheetApplications, Keyboard Typing at 75
WPM, QuickBooks, Word Perfect, Microsoft Word, Microsoft Excel, Proofreading,
Balancing ofCompany Checkbook, Bookkeeping, Data Entry, Key Punch/10 Key, PC Fuel,
TMW, A/P, Collections, Freight/Accounting Software X5 (XCalibur ver .5), Peachtree
Accounting Software, Agency Data Systems, Mainframe, EDI Billing Software, EFS, and
STNA/Home Health Associate.
Education:
2013 STNA Training; Vancrest Nursing Home
2008-2009 Hondros College; Property & Casualty Courses; P&CInsurance License
1992-1994 Office Technology, Vantage Vocational School
1990-1992 General Business; Record Keeping; Accounting 1,CrestviewLocal Schools
1999-2000 Customer Service Training; Phone Skills, Convergys Corporation/Coastal
Carolina Community College; Certificate ofCompletion
Experience:
April 2014-Present GLM Transport, Rockford, OH: Customer Service/Dispatch.Set and
maintain appointments, book and complete loads, set up and contact newand current
customers.Dispatch drivers, EDIbilling entry, track trailers and drivers, remain in contact
with brokers regarding appt times, and detentions, and answer phones.
March 2015-August 2015 Wapakoneta Manor, Wapakoneta, OH: STNA.Provide care to
residents, such as bathing, toileting, and assisting them.
August 2013-April 2014 VanCrest Nursing Home,Van Wert, OH: STNA. Provide care to
residents, such as bathing, toileting, and assisting them.
August 2013-August 2013 Aspire Home Health Services, Wapakoneta, OH: HHA. Provide
care to patients in their homes,such as cleaning, bathing, toileting, assisting, cooking and
providing company.
April 2011-August 2013 GLM Transport, Van Wert, OH:
Dispatch/Accounting/Billing/Customer Service. Assist dispatchers,book and close out loads,
dispatch drivers, and look up directions.Apply payables in QuickBooks, run reports, and
verify statements. Assist billing and payroll-cover for them both when they are gone (ie:
prepare and cut payroll, bill customers via invoices). Answer phones, filing, enter shop
invoices into Excel,track trailers and make report each week. EDI billing daily for one our
customers,and EFS transactions/entries, organize driver files after the interviewing
process; update our system and files with newdriver information. Collections.

2. July 2008-April 2011 American Family Insurance, Van Wert, OH: Licensed Staff/CSR.
Administer quotes for personal lines, handle billing inquiries, apply premium payments,
enter newclient applications, and assist Agent, collection calls, and filing.
Feb 2008-July 2008 Childcare Provider, Mendon,OH: Provided childcare in my home to
children of various ages. Also CPR Courses.
Nov 2007-Feb 2008 TSM Logistics, Rockford, OH: A/R, A/P, maintain accounting records,
clerical duties,and collection calls.
Sep 2007-Nov 2007 GKN Freight Services, Van Wert, OH: Finance Department,entered
newpartners/customers, credit memo’s, apply cash, journal entries,ran various reports,
posted batches,proofread, minimal A/R & A/P, nominal ledgers,and sending/logging
W9/1099’s.
Jan 2006-Aug 2007 Trac, Inc., Van Wert, OH: Payroll Associate.
Collect and compute payroll information for 160 employees in the Ohio and Wisconsin
terminals, A/P, data entry, maintain payroll spreadsheets and calculations, collection calls,
customer service,entering and tracking fuel mileage, billing, bills oflading, and timecards.
Sep 2005-Nov 2005 Knapke LawOffices, Celina, OH: Part Time Reception
Answer phones; prepare mortgage closings,deed preparations, data entry, and assisting
attorneys.
Jan 2005-Sept 2005 Tuway American Group, Rockford, OH: Machine Operator
Operated a machine that sews the bottom material for the beginning stages ofthe mop
making process, inspected material, bar-tacking, shipping, and assisting other lines.
Jul 2004-Dec 2004 LakeviewFarms, Delphos, OH:Machine Operator
Operated a machine that produced raw material that was then baked, cooled, and sleeved.
Also responsible for supervising persons on my line, and assisting other lines.
Feb 2004-Jul 2004 Homemaker
Jul 2000-Feb 2004 Integrity Global Marketing,Canton, OH: Administrative
Assistant/Customer Service Representative
Data entry, letter writing, filing, faxing, entering, and maintaining purchase orders. As well
as, inventory and building and maintaining databases. I began and invoiced sales orders for
finished product in MAS200. I also investigated, filed, and maintained charge-backs for
credit card orders. I also proofread for our graphics department. As well as,authorize
credits, contact customers,send orders to our fulfillment center, and maintain contact and
customer relations with fulfillment center, various accounting duties, various shipping
duties including FedEx, UPS shipments.Downloaded orders from our Yahoo Store,
uploaded orders from an outside location to our location in house, and maintained price
lists for product. I also built and maintained product databases as well as assigned new
product and sleeve numbers to our products, and logged each item. I maintained log files
for VHS, DVD, and Beta Masters. I also answered emails from customers concerning our
product and resolving any issues that arose with our product.

3. Achievements:
2013-Pres Becoming an STNA & keeping my license
2009-2011 Independent Avon Representative-Dist. 4173
2008-2011 Licensed Insurance Agent
2005-2006 Troop Leader for Troop # 530, Rockford, OH
2004-2005 Assistant Daisy Leader for Troop #677,Rockford, OH
1993-1994 Business Professionals ofAmerica, Former Member
1992-1993 Office Technology Class, Former Secretary
1992-1993 Junior Achievement, Top Sales in my company
Work History has various recognitions and praises for Customer Service Abilities as well
as, recognizing and applying my own abilities and lessons to my career.