Practice questions for Business Management and Behavioral Studies

1. Chapter 06 – Employee Behavior
Past paper questions 1
General
Q Do you feel the changing needs of a maturing individual can come into conflict with
the organization? How and under what circumstances? (02)
Q. Discus the various factors which influence the behavior of the people within an
organization setup. (07)
Perception
Q. Define the term Perception. Narrate different types of errors of Perception which result
in inaccurate or wrongful impression of other individuals with whom we interact in our
working relationships. (06)
Q. Explain briefly what is meant byPerception. List any four Internal Factors which would
influence the Perception of an individual towards a particular object. (05)
Q. Define Perception. Why do we say that each person’s mind is a unique filter? (06)
Q. What are the external factors that affect perceptual selectivity? Explain your answer by
giving suitable examples. (10)
Attitude
Q. (a) Define what is meant by the term “Attitude”.
(b) Identify and explain briefly the different Components of Attitude. (08)
Q. Identification of non-work factors that influence attitude towards work, help
management set standards and build a healthy organization climate. In the light of the
above, list and briefly describe the non-work factors that might influence attitude to
work. (06)
Q. Changing the attitudes of employees in an organization is a challenging, but often
necessary task. What barriers exist as regards changing attitudes, and what can be done
to overcome these barriers? (05)
Q. Good communication improves employees’ attitudes and performances in an
organization. Discuss? (03)
Job Satisfaction
Q. There are consequences when employees like their jobs and when they are dissatisfied
with their jobs. The consequences of dissatisfaction differ along two dimensions:
constructive or destructive. Narrate four types of behaviour which may be
demonstrated by the employees in case of job dissatisfaction. (05)
Q. Define ‘Job satisfaction’. What are the main characteristics of a job that influence job
satisfaction? (06)
Q. You want to enhance job satisfaction among your workers. What steps might you take
to accomplish this goal? (05)

2. Chapter 06 – Employee Behavior
Past paper questions 2
Q. What are the different dimensions to job satisfaction? Is it possible to measure job
satisfaction of employees in an organization? (08)
Job Stress
Q. How would you identify the symptoms of stress? (02)
Q. (a) What is Job Stress? State the apparent Behavioural Symptoms of existence of Job
Stress.(03)
(b) State four factors which can cause Job Stress. (04)
Q. According to empirical studies conducted in widely diversified business organizations,
20 per cent of the employees perceived their jobs as most stressful, while 60 per cent
of the employees considered their jobs as moderately stressful.
State what do you understand by Job Stress? Identify and explain briefly how
environmental, organizational and personal factors can cause high levels of stress
among employees. (08)
Q. Stress among employees can often be linked to their organisational roles. Such role
stress emanates from phenomena like Role Ambiguity, Role Conflict, Role Overload,
and Role Underload. Explain each of the above with examples and discuss how they
result in stress for the individual concerned. (07)
Q. Sajid Ali is managing a large department in a service organisation. There are great
demands on his daily time in office due to the ever increasing workload and tight
deadlines. Since he is a departmental head, most of his assignments come in big
unmanageable chunks where he finds it difficult to keep track of progress. He tries to
work at several projects at the same time and works monotonously from morning till
late evening at the same pace. While there are several people in his team, he ends up
doing all the detailed work himself. There are many unwanted diversions and
disturbances in office that make him lose focus and concentration. Working under
pressures of time continuously, Sajid is feeling stressed out. Considering the above
situation, give some tips to Sajid Ali regarding time management and efficient handling
of workload, so he can reduce his time-related stress and work more effectively? (07)
Q. Identify job stressors and classify them under the following headings: (08)
(a) Administrative Policies
(b) Organizational Structure & Design
(c) Organizational Process
(d) Working conditions
Q. Briefly describe the organizational strategies to reduce or eliminate job stress. (08)
Q. Does the nature of technology play any part in increasing job stress? Give suitable
examples. (05)
Q. Which one of the following aspects do you think would increase the efficiency of the
workers in an organization?
(a) Downsizing
(b) Eliminating work
Support your answer with suitable examples. (05)