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     JOB SATISFACTION
Questions What is job satisfaction? What are some of the benefits of having a satisfied workforce? What are some of the disadvantages of having a dissatisfied workforce? What causes employees to be satisfied with their jobs?
What is Job Satisfaction? An employee’s cognitive and affective evaluation of his or her job overall specific components pay promotions work tasks coworkers supervisors others??
Why Should Organizations Care? Organizational Commitment Job Withdrawal Turnover and retirement intentions Work Withdrawal Behaviors to avoid performing one’s work tasks Absenteeism and tardiness Missing meetings Long/frequent coffee breaks Unionization Activity
Organizational Commitment Definition An acceptance of organizational goals A willingness to work hard for the organization The desire to stay with the organization
Job Withdrawal Employee intentions to leave the organization
Work Withdrawal Employee behaviors to avoid work tasks
Unionization Activity Strikes, slow-downs, initiation of unionization
Quick Quiz The following questions ask about your satisfaction or dissatisfaction with several things.  Consider each item carefully and enter the response the best represents your feelings about the item. DissatisfiedNeutralSatisfied The way people drive	1	2	3		      Telephone service	1	2	3	 Public transportation	1	2	3	 8 1/2 by 11” paper	1	2	3 Your telephone number	1	2	3 No. 2 pencils	1	2	3 The color of stop signs	1	2	3 Self-service gas stations	1	2	3 The size of refrigerators	1	2	3 The people you know	1	2	3 The highways system	1	2	3
Herzberg’s Two-Factor Theory Certain things are necessary, but not sufficient, for job satisfaction 			Motivators -------------------------------------- 			Hygiene factors Challenge Stimulation Independence Responsibility Variety Satisfaction Pay Security Working Conditions Work Schedule Supervisors Dissatisfaction
How Can We Measure Job Satisfaction? Minnesota Satisfaction Questionnaire Faces Scale Job Descriptive Index Job In General Scale Custom-Designed Scales (but beware…)
Minnesota Satisfaction Questionnaire (MSQ) 100 items measuring 20 facets of job satisfaction Two general factors Internal vs. External sources of satisfaction Pros reliable, valid measure of job satisfaction Cons very long are there really 20 different facets and/or is it meaningful to have info on each of them??
Faces Scale Pros good measure of global job satisfaction good measure to use when reading ability is low Cons too simplistic possibly insulting and/or low face validity for upper-level positions
Job Descriptive Index (JDI) Measure of 5 facets of job satisfaction pay, promotions, coworkers, supervisors, work itself Pros Extremely easy to use with all types of respondents Most commonly used measure of job satisfaction normative data available from hundreds/thousands of studies Cons Shouldn’t sum across facets Is there more to job satisfaction than just the 5 facets?
YOUR PAY AND PROMOTIONS What are YOUR PAY AND PROMOTION OPPORTUNITIES like?  Circle YES if the item describes your PAY AND PROMOTIONS, NO if the item does not describe your PAY AND PROMOTIONS, and ?  if you cannot decide. Choose a response for each item. Pay UNDERPAID.........................................................	Yes	?	No INCOME ADEQUATE FOR NORMAL EXPENSES........	Yes	?	No BARELY LIVE ON INCOME....................................	Yes	?	No INCOME PROVIDES LUXURIES..............................	Yes	?	No BAD....................................................................	Yes	?	No HIGHLY PAID.......................................................	Yes	?	No Promotions GOOD OPPORTUNITY FOR ADVANCEMENT..............	Yes	?	No PROMOTION ON ABILITY........................................	Yes	?	No DEAD-END JOB........................................................Yes	?	No GOOD CHANCE FOR PROMOTION............................	Yes	?	No UNFAIR PROMOTION POLICY................................... Yes	?	No INFREQUENT PROMOTIONS......................................Yes	?	No
Job In General Scale (JIG) Developed as a global measure of job satisfaction Similar to JDI Pros quick and easy to use Cons doesn’t give information regarding specific factors
YOUR JOB IN GENERAL What is your JOB like MOST OF THE TIME?   Choose YES if the item describes your JOB, NO if it does not describe your JOB, and ? if you cannot decide.
      Work is fun
References ,[object Object]
www.ufstudies.net/tim/VITA/NSF.ppt

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Final report

  • 1. JOB SATISFACTION
  • 2. Questions What is job satisfaction? What are some of the benefits of having a satisfied workforce? What are some of the disadvantages of having a dissatisfied workforce? What causes employees to be satisfied with their jobs?
  • 3. What is Job Satisfaction? An employee’s cognitive and affective evaluation of his or her job overall specific components pay promotions work tasks coworkers supervisors others??
  • 4. Why Should Organizations Care? Organizational Commitment Job Withdrawal Turnover and retirement intentions Work Withdrawal Behaviors to avoid performing one’s work tasks Absenteeism and tardiness Missing meetings Long/frequent coffee breaks Unionization Activity
  • 5. Organizational Commitment Definition An acceptance of organizational goals A willingness to work hard for the organization The desire to stay with the organization
  • 6.
  • 7. Job Withdrawal Employee intentions to leave the organization
  • 8.
  • 9. Work Withdrawal Employee behaviors to avoid work tasks
  • 10. Unionization Activity Strikes, slow-downs, initiation of unionization
  • 11.
  • 12.
  • 13.
  • 14. Quick Quiz The following questions ask about your satisfaction or dissatisfaction with several things. Consider each item carefully and enter the response the best represents your feelings about the item. DissatisfiedNeutralSatisfied The way people drive 1 2 3 Telephone service 1 2 3 Public transportation 1 2 3 8 1/2 by 11” paper 1 2 3 Your telephone number 1 2 3 No. 2 pencils 1 2 3 The color of stop signs 1 2 3 Self-service gas stations 1 2 3 The size of refrigerators 1 2 3 The people you know 1 2 3 The highways system 1 2 3
  • 15. Herzberg’s Two-Factor Theory Certain things are necessary, but not sufficient, for job satisfaction Motivators -------------------------------------- Hygiene factors Challenge Stimulation Independence Responsibility Variety Satisfaction Pay Security Working Conditions Work Schedule Supervisors Dissatisfaction
  • 16. How Can We Measure Job Satisfaction? Minnesota Satisfaction Questionnaire Faces Scale Job Descriptive Index Job In General Scale Custom-Designed Scales (but beware…)
  • 17. Minnesota Satisfaction Questionnaire (MSQ) 100 items measuring 20 facets of job satisfaction Two general factors Internal vs. External sources of satisfaction Pros reliable, valid measure of job satisfaction Cons very long are there really 20 different facets and/or is it meaningful to have info on each of them??
  • 18.
  • 19. Faces Scale Pros good measure of global job satisfaction good measure to use when reading ability is low Cons too simplistic possibly insulting and/or low face validity for upper-level positions
  • 20.
  • 21. Job Descriptive Index (JDI) Measure of 5 facets of job satisfaction pay, promotions, coworkers, supervisors, work itself Pros Extremely easy to use with all types of respondents Most commonly used measure of job satisfaction normative data available from hundreds/thousands of studies Cons Shouldn’t sum across facets Is there more to job satisfaction than just the 5 facets?
  • 22. YOUR PAY AND PROMOTIONS What are YOUR PAY AND PROMOTION OPPORTUNITIES like? Circle YES if the item describes your PAY AND PROMOTIONS, NO if the item does not describe your PAY AND PROMOTIONS, and ? if you cannot decide. Choose a response for each item. Pay UNDERPAID......................................................... Yes ? No INCOME ADEQUATE FOR NORMAL EXPENSES........ Yes ? No BARELY LIVE ON INCOME.................................... Yes ? No INCOME PROVIDES LUXURIES.............................. Yes ? No BAD.................................................................... Yes ? No HIGHLY PAID....................................................... Yes ? No Promotions GOOD OPPORTUNITY FOR ADVANCEMENT.............. Yes ? No PROMOTION ON ABILITY........................................ Yes ? No DEAD-END JOB........................................................Yes ? No GOOD CHANCE FOR PROMOTION............................ Yes ? No UNFAIR PROMOTION POLICY................................... Yes ? No INFREQUENT PROMOTIONS......................................Yes ? No
  • 23. Job In General Scale (JIG) Developed as a global measure of job satisfaction Similar to JDI Pros quick and easy to use Cons doesn’t give information regarding specific factors
  • 24. YOUR JOB IN GENERAL What is your JOB like MOST OF THE TIME? Choose YES if the item describes your JOB, NO if it does not describe your JOB, and ? if you cannot decide.
  • 25.
  • 26. Work is fun
  • 27.
  • 39.