The sales manager sent a memorandum to all sales staff and the CEO about improving customer care, as customer feedback showed they were unable to meet expectations. The staff were advised to be punctual, give full attention to customers' needs, ensure staff availability during lunch by having two shifts, and keep the workplace clean. Any staff not following the guidelines would face disciplinary action.

1. MEMORANDUM
To: All Sales Staff
CC: Mr. Abc, CEO
From: Sardar, Sales Manager
Date: Month dd, yyyy
Subject: Customer care
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Good customer care is essential for success of any organization, particularly service
industry.
Customer feedback shows that we are unable to live up to their expectations. It is really
alarming for a well-reputed organization like us.
All the staff members are advised to:
 Be punctual
 Give full attention and time required to serve the customers as per their
requirements
 Ensure staff availability during lunch hours by having lunch in two batches
 Keep the workplace clean
Any staff member not following the above guidelines will be facing disciplinary action.
Kind Regards