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STUDENT HANDBOOK (PGDHHM)
Post Graduate Diploma in Hospital & Healthcare Management
2nd Set of Assignments (Modules 6 to 11)
Module 7
Organizational Behaviour
Total: 50 Marks
Answer the following questions. Each question carries 10 marks.
Question. 1. Define leadership. What are the different styles of
leadership?
Answer: Different types of leadership styles exist in work environments. Advantages and
disadvantagesexistwithineachleadershipstyle.The culture andgoalsof an organizationdetermine
whichleadershipstyle fitsthe firmbest.Some companiesoffer several leadership styles within the
organization, dependent upon the necessary tasks to complete and departmental needs.
Laissez-Faire:A laissez-faireleaderlacksdirectsupervisionof employeesandfailsto provide regular
feedback to those under his supervision. Highly
Question. 2. Describe the quality of patient care.
Answer: UCSF Medical CenterandUCSF Benioff Children's Hospital San Francisco are committed to
providingthe safestandhighest quality care to patients. We measure our performance against our
own rigorous standards as well as compare the outcomes of our care with top medical centers
nationwide in our effort to continually improve the care we provide. We believe that sharing our
results with the public is an obligation and a critical factor in our mission of continuous
improvement.
At UCSF, we define optimal quality care as:

2. Question. 3. What is motivation? Describe different motivational
techniques for motivating the office staff in a healthcare
institution. Which theory of motivation will you apply and why?
Answer: Often, people confuse the idea of 'happy' employees with 'motivated' employees. These
may be related, but motivation actually describes the level of desire employees feel to perform,
regardlessof the level of happiness. Employees who are adequately motivated to perform will be
more productive,more engagedandfeelmore invested in their work. When employees feel these
things, it helps them, and thereby their managers, be more successful.
Question. 4. Define Organizational Behaviour. What is relevance of
management and Organizational behavior to healthcare
institutions?
Answer: Decisionsabout patient care are often made by a team, rather than by a single individual.
To maintainopencommunicationandbettercoordination,aswell asavoidingpossible conflicts,one
mustrelyon the role of leaderstomotivate the teamto achieve the organization goal. It was found
that encouragementandsupportbyleaders,theirtrustandclearvision,theirconsistent behavior in
thisregard andtheirabilitytoconvince subordinates to acknowledge their vision, can all influence
employeejobsatisfaction.Onthe otherhand,we foundthatthe factors inachievingjob satisfaction
were not limited to the employee's working
Question. 5. Explain with the examples concept and need of HRD
and write with examples each element of HRD system.
Answer: Humanresourcesdevelopment(HRD) refers to the vast field of training and development
provided by organizations to increase the knowledge, skills, education, and abilities of their
employees. In many organizations, the human resources development process begins upon the
hiringof a newemployee andcontinues throughout that employee's tenure with the organization.
Many employees come into an organization with only a basic
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