Two major shifts: - Education went from being scarce to being abundant - Technology outpaced the ability of humans to learn - Created a massive global skills gap CEO's reporting skills as a top priority, and lack of skills as a top threat to business - Most companies cannot yet inventory skills - Market is beginning to respond to meet this need - Market maturity is highest around lifelong learning; medium around skills measurement; and nascent around skills gap analysis (informing what skills a company needs)