The document discusses a new approach for HR to be more employee-centric called User Centered HR Design. This approach focuses on putting employees' needs and wants at the center of HR practices and policies. It advocates scrapping long-standing HR best practices in favor of gathering direct employee feedback. User Centered Design uses techniques like Agile and Design Thinking to understand total workforce needs and deliver more value. The goal is to reduce organizational friction and improve employee engagement by starting with what employees actually want rather than what businesses assume they need.

1. Preferences
01
Requirements
02
User Centric HR
New Approach
To Delivering Value
Jeevan Joshi
Employee Experience & Learning Technologist
Founder – LearningCafe.com.au
@jeevesj

2. “Why We Love to Hate
HR…and What HR Can Do
About It,” Wharton’s Peter
Cappelli argues that HR
should scrap many long-
standing “best practices” and
set a forward-looking
agenda instead

3. 3Employee Engagement Struggling
to Improve
Aon 2018 Trends in Global Employee Engagement

4. 4
HR needs to be more
employee centric
“Start with what
employees want”
Here is a tip – ask them

5. Where to find office supplies
CEOs video welcoming employees
How to get software installed
1
2
4
5
What was identified as
least important for
onboarding by new
employees ?
How the business generated revenue
Performance management approach3

6. 6Current HR Design Approach
What employees
really want
What business really
needs
Why it wont work -
Organisational Friction
Engagement and
motivation
What business and
leaders think employees
want
.

7. 7
User Centered Design
All Users - Total Workforce
Approach
Employees + contractors + suppliers i.e. everyone
who delivers value
Right use of Agile & Design
Thinking
UCD
Total
Workforce
Right Agile
Three Pillars of new HR Design

8. 8
Image Source - Enhancing eco-safe driving behaviour through the use of in-vehicle human-machine interface: A qualitative study
focus on putting
users at the center of
product design and
development.
User Centred HR Design

9. 9
Where to find office supplies
CEOs video welcoming employees
How to get software installed
1
2
4
5
What was identified as
least important for
onboarding new
employees ?
How the business generated revenue
Performance management approach3

10. 10Takeaways
• User Requirements as the
starting points
• Using Design Thinking and Agile
(in the right circumstances).
• More Data driven decisions.
Less gut feel.