Paul Brooks from Northumberland County Council hosts 'Pushing Up Performance - Driving Down Costs' at Learning Pool Live North 2013

1. www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Pushing up Performance
Driving Down Costs
Paul Brooks

2. www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Cost £
Performance

3. www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Three Top Tips:
1. Sell the vision not just
the product
Pushing up performance –
Driving down cost

4. www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Pushing up performance –
Driving down cost
1. Sell the vision not just
the product
• Strategically aligned with
the direction of travel
• A journey of
improvement
• One Stop - Single
Solution for all talent
management,
knowledge & learning

5. www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Three Top Tips:
2. Create the architecture,
but encourage and
empower others to fill the
space.
Pushing up performance –
Driving down cost

6. www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Pushing up performance –
Driving down cost
2. Create the architecture,
but encourage and
empower others to fill the
space.

7. www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Pushing up performance –
Driving down cost
2. Create the architecture,
but encourage and
empower others to fill the
space.
• People Development
• Collaboration and
Engagement
• Performance
management
• Organisational
Compliance

8. www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Three Top Tips:
3. Creating Channel Shift -
As you open new channels,
switch off the old
Pushing up performance –
Driving down cost

9. www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Pushing up performance –
Driving down cost
3. Creating Channel Shift
- As you open new
channels, switch off the
old

10. www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Pushing up performance –
Driving down cost
3. Creating Channel
Shift - As you open new
channels, switch off the
old
• Reduce the high cost
channels; face to face,
paper based
correspondence,
telephone enquiries
• Same content different
medium
• Classroom Connect
• Blended, Virtual and
Mobile approaches
• Knowledge Bank

11. www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
So what has
this meant?
Pushing up performance –
Driving down cost

12. www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Cost £
Performance
• Reduction in eLearning licencing and
contract agreements
• Reduction in direct delivery costs
• Reduction in administration costs
• Reduction in printing and production
costs
• Reduction in postage and carriage
costs
• Reduction in travel costs
• Greater levels of engagement
• Increased course and programme
completions
• Improved individual and organisational
compliance
• Greater workforce intelligence data
• Greater leadership visibility
• Improved communication and
engagement

13. www.northumberland.gov.uk
Copyright 2009 Northumberland County Council
Question &
Answers
Pushing up performance –
Driving down cost