Lean IT, Lean Business: A new perspective to IT cost optimization. In this document, I'm trying to explore the opportunities of applying best practices of IT Service Management and Lean Principles in the Cost Optimization domain.
Solution Architecture And (Robotic) Process Automation SolutionsAlan McSweeney
Automation is a technology trend IT architects should be aware of and know how to respond to business requests as well as recommend automation technologies and solutions where appropriate. Automation is a bigger topic than just RPA (Robotic Process Automation).
Automation solutions, like all other technology solutions, should be subject to an architecture and design process. There are many approaches to and options for the automation of business activities. Too often automation solutions are tactical applications layered over existing business systems
The objective of all IT solutions is to automate manual business processes and their activities to a certain extent. The requirement for RPA-type applications arises in part because of automation failures within existing applications or the need to automate the interactions with or integrations between separate, possibly legacy, applications.
One of the roles of IT architecture is to always seek to take the wider architectural view and to ensure that solutions are designed and delivered within a strategic framework to avoid, as much as is practical and realistic, short-term tactical solutions and approaches that lead to an accumulation of design, operations and support debt. Tactical solutions will always play a part in the organisation’s solution landscape.
The objective of these notes is to put automation into its wider and larger IT architecture context while accepting the need for tactical approaches in some instances.
These notes cover the following topics:
• Solution And Process Automation – The Wider Technology And Approach Landscape
• Business Processes, Business Solutions And Automation
• Organisation Process Model
• Strategic And Tactical Automation
• Deciding On The Scope Of Automation
• Digital Strategy, Digital Transformation And Automation
• Specifying The Automation Solution
• Business Process Model and Notation (BPMN)
• Sample Business Process – Order To Cash
• RPA (Robotic Process Automation)
Made this for a final interview to head the PMO for a big retail transformation across the United States. I didn't get it, think I was #2 or final 3, but thought others might get some value out of it. Left my PMO slides in at the front. Just laying out some of the decisions and options for fodder for others.
Solution Architecture And (Robotic) Process Automation SolutionsAlan McSweeney
Automation is a technology trend IT architects should be aware of and know how to respond to business requests as well as recommend automation technologies and solutions where appropriate. Automation is a bigger topic than just RPA (Robotic Process Automation).
Automation solutions, like all other technology solutions, should be subject to an architecture and design process. There are many approaches to and options for the automation of business activities. Too often automation solutions are tactical applications layered over existing business systems
The objective of all IT solutions is to automate manual business processes and their activities to a certain extent. The requirement for RPA-type applications arises in part because of automation failures within existing applications or the need to automate the interactions with or integrations between separate, possibly legacy, applications.
One of the roles of IT architecture is to always seek to take the wider architectural view and to ensure that solutions are designed and delivered within a strategic framework to avoid, as much as is practical and realistic, short-term tactical solutions and approaches that lead to an accumulation of design, operations and support debt. Tactical solutions will always play a part in the organisation’s solution landscape.
The objective of these notes is to put automation into its wider and larger IT architecture context while accepting the need for tactical approaches in some instances.
These notes cover the following topics:
• Solution And Process Automation – The Wider Technology And Approach Landscape
• Business Processes, Business Solutions And Automation
• Organisation Process Model
• Strategic And Tactical Automation
• Deciding On The Scope Of Automation
• Digital Strategy, Digital Transformation And Automation
• Specifying The Automation Solution
• Business Process Model and Notation (BPMN)
• Sample Business Process – Order To Cash
• RPA (Robotic Process Automation)
Made this for a final interview to head the PMO for a big retail transformation across the United States. I didn't get it, think I was #2 or final 3, but thought others might get some value out of it. Left my PMO slides in at the front. Just laying out some of the decisions and options for fodder for others.
In this business analysis training, you will learn Gap Analysis. Topics covered in this session are:
• GAP Analysis
• Basic Process
• Stages
• Feasibility Study
• What is Feasibility Study?
• Why?
• Types
• ROI
• Feasibility Matrix
• Example
For more information, visit this link: https://www.mindsmapped.com/courses/business-analysis/business-analyst-training-for-beginners/
Performance measures are commonly used to track and improve our facilities operations. But some Facility Managers are not comfortable developing and using them. This presentation outlines some easy to understand ways to develop metrics that are useful. It will also examine ways that well-intended performance measures contribute to the wrong outcomes.
IT M&A (Mergers & Acquisitions) is an integral part of any transformation. Whether IT to carve out, rebuilding or IT integration, we support you with competence and know-how. In this business best practice slide deck you learn how to:
- industrialize M&A project management and thus professionalize & secure M&A operations (both acquisition and divestiture)
- define the M&A methodology tool-kit for the IT function & speed up the planning and delivery of IT integrations / carve-outs
- get buy-in on the IT Methodological Book from other IT Team members and use it to animate the M&A IT network
We provide you with the following best practices:
- Introduction
- IT M&A Frameworks
- IT M&A Operating Models
- IT M&A Processes
- IT M&A Post Merger Integration
Presentation for the IASA January 2016 eSummit on business-architecture - see http://iasaglobal.org/monthly-esummit/
Exploring the context of business-architecture: upwards to the big-picture, downwards to implementation, sideways to connections and qualities, and avoiding design-mistakes that take us backward to business-models that really don't work...
Introduction to Business Process ManagementAlan McSweeney
Training Course - Introduction to Business Process Management
It is intended to be a good general and practical introduction to the subject. It covers the following topics:
1. Business Process Management
2. Process Modelling
3. Process Analysis
4. Process Design
5. Process Performance Management
6. Process Transformation
7. Process Management Organisation
8. Enterprise Process Management
9. Business Process Management Technologies
10. Business Process Management and Business Analysis
11. Business Process Management Technology Review
Benefits Management: the essential ingredient for change, 10 Jan 2017. Southampton
Transformational change is here to stay.
We are living in an era of continuous transformation where standing still is simply not an option in today’s ultra-competitive and constantly changing business environments.
This presentation describes the key drivers and management imperatives for successful transformational change in organisations. It shows how placing Benefits Management at the heart of change management directly addresses and enables success.
In the main there are two key attributes of the Benefits Management methodology that help deliver successful business change.
The first is a flexible framework which can be easily embedded across the entire organisational change structure. This provides powerful change management capabilities that focus on delivering the desired end results and outcomes for the business.
Secondly and arguably most importantly, is the need to focus on the decision makers and data owners within the organisation. They are responsible for driving the change and associated benefits forward. This applies equally to; the senior responsible owner, the business change manager and benefit owners.
Benefits Management done well will naturally draw people into the change process and can achieve game-changing results. It does this by fostering in people; joined-up thinking, good communications, readiness for change and a culture of shared goals and objectives.
Today’s market drivers for constant business change don’t offer the luxury of choice.
If there is new technology or a threat to our current or aspired market objectives, then organisations must rise to the change challenge or accept the inevitable consequences such as reduced market share or business failure.
If directed to cut costs or do more for less, it should be done intelligently. Benefits management is essentially about making sure that the organisation has an unrelenting focus on delivering business value and not just traditional time, cost and quality outputs.
In the real world, it’s about people and winning the hearts and minds of the people, that will deliver true success.
On the theme of benefits management, the presentation impressed the need for measurable improvement but not at all costs. One of the challenges of benefits management is to identify which benefits are the ones to address, and not just because they happen to be measurable!
Several useful frameworks and tools are recommended and referenced in the presentation.
The presenters were Neil White, Chair of APM Benefits Management SIG and Merv Wyeth, Secretary.
See also: http://bit.ly/2iykbXX
Why BA tools required?
Business key performance indicators and suggestive dashboards layout of departments like sales, manufacturing, information technology, logistics, purchase, human resources, management, finance and accounts etc.
Buyers have a new obsession. It is called 'benefits realization', or alternatively 'benefits delivery'. They have lost faith that promises made before the sale will actually materialize and are determined to intervene to ensure that they do. But if buyers are focused on benefits realization, then sellers must be too. In this article we will show you how you can use this important concept to boost your sales success.
In this business analysis training, you will learn Gap Analysis. Topics covered in this session are:
• GAP Analysis
• Basic Process
• Stages
• Feasibility Study
• What is Feasibility Study?
• Why?
• Types
• ROI
• Feasibility Matrix
• Example
For more information, visit this link: https://www.mindsmapped.com/courses/business-analysis/business-analyst-training-for-beginners/
Performance measures are commonly used to track and improve our facilities operations. But some Facility Managers are not comfortable developing and using them. This presentation outlines some easy to understand ways to develop metrics that are useful. It will also examine ways that well-intended performance measures contribute to the wrong outcomes.
IT M&A (Mergers & Acquisitions) is an integral part of any transformation. Whether IT to carve out, rebuilding or IT integration, we support you with competence and know-how. In this business best practice slide deck you learn how to:
- industrialize M&A project management and thus professionalize & secure M&A operations (both acquisition and divestiture)
- define the M&A methodology tool-kit for the IT function & speed up the planning and delivery of IT integrations / carve-outs
- get buy-in on the IT Methodological Book from other IT Team members and use it to animate the M&A IT network
We provide you with the following best practices:
- Introduction
- IT M&A Frameworks
- IT M&A Operating Models
- IT M&A Processes
- IT M&A Post Merger Integration
Presentation for the IASA January 2016 eSummit on business-architecture - see http://iasaglobal.org/monthly-esummit/
Exploring the context of business-architecture: upwards to the big-picture, downwards to implementation, sideways to connections and qualities, and avoiding design-mistakes that take us backward to business-models that really don't work...
Introduction to Business Process ManagementAlan McSweeney
Training Course - Introduction to Business Process Management
It is intended to be a good general and practical introduction to the subject. It covers the following topics:
1. Business Process Management
2. Process Modelling
3. Process Analysis
4. Process Design
5. Process Performance Management
6. Process Transformation
7. Process Management Organisation
8. Enterprise Process Management
9. Business Process Management Technologies
10. Business Process Management and Business Analysis
11. Business Process Management Technology Review
Benefits Management: the essential ingredient for change, 10 Jan 2017. Southampton
Transformational change is here to stay.
We are living in an era of continuous transformation where standing still is simply not an option in today’s ultra-competitive and constantly changing business environments.
This presentation describes the key drivers and management imperatives for successful transformational change in organisations. It shows how placing Benefits Management at the heart of change management directly addresses and enables success.
In the main there are two key attributes of the Benefits Management methodology that help deliver successful business change.
The first is a flexible framework which can be easily embedded across the entire organisational change structure. This provides powerful change management capabilities that focus on delivering the desired end results and outcomes for the business.
Secondly and arguably most importantly, is the need to focus on the decision makers and data owners within the organisation. They are responsible for driving the change and associated benefits forward. This applies equally to; the senior responsible owner, the business change manager and benefit owners.
Benefits Management done well will naturally draw people into the change process and can achieve game-changing results. It does this by fostering in people; joined-up thinking, good communications, readiness for change and a culture of shared goals and objectives.
Today’s market drivers for constant business change don’t offer the luxury of choice.
If there is new technology or a threat to our current or aspired market objectives, then organisations must rise to the change challenge or accept the inevitable consequences such as reduced market share or business failure.
If directed to cut costs or do more for less, it should be done intelligently. Benefits management is essentially about making sure that the organisation has an unrelenting focus on delivering business value and not just traditional time, cost and quality outputs.
In the real world, it’s about people and winning the hearts and minds of the people, that will deliver true success.
On the theme of benefits management, the presentation impressed the need for measurable improvement but not at all costs. One of the challenges of benefits management is to identify which benefits are the ones to address, and not just because they happen to be measurable!
Several useful frameworks and tools are recommended and referenced in the presentation.
The presenters were Neil White, Chair of APM Benefits Management SIG and Merv Wyeth, Secretary.
See also: http://bit.ly/2iykbXX
Why BA tools required?
Business key performance indicators and suggestive dashboards layout of departments like sales, manufacturing, information technology, logistics, purchase, human resources, management, finance and accounts etc.
Buyers have a new obsession. It is called 'benefits realization', or alternatively 'benefits delivery'. They have lost faith that promises made before the sale will actually materialize and are determined to intervene to ensure that they do. But if buyers are focused on benefits realization, then sellers must be too. In this article we will show you how you can use this important concept to boost your sales success.
ERP Optimization: How to Save Cost And Gear Up For Business Innovation Simult...CAST
This slide presentation features Liz Herbert, Principal Analyst with Forrester Research Inc, on how to take control of your ERP system to enable growth and revenue generation by learning to:
-Find the balance between cost control and business innovation
-Manage the TCO of ERP systems by reducing complexity
-Identify performance and stability vulnerabilities by focusing on the quality of customizations
To watch the complete webinar, visit http://www.castsoftware.com/news-events/event/erp-customization-kills-innovation?gad=ss
המגמות הבולטות בעולם Office of the CIO. במצגת ניתן לראות את הבשלות של כלים טכנולוגיים בתחום ניהול IT, וקיטלוגם לפי סעיפים תקציביים שונים, כגון: הוצאה למען רגולציה, הוצאת בתחום של IT commodity - דברים הכרחיים, הוצאות להורדת עלויות והשקעות IT למען הגדלת הכנסות של הביזנס. צורה נוספת לראות את התפלגות תקציבי ה-IT הינה לפי הוצאות discretionary - הוצאה שחייבת להיעשות, דברים שכבר התחייבנו או חייבים לשלם: תחזוקות חומרה ותוכנה, רישיונות, עלות כ"א IT, פרויקטים רגולטורים ועוד לעומת הוצאות non-discretionary: הוצאות הניתנות להחלטות מושכלת, אופציאונאלית - שדרוג מערכות, פרויקטים אסטרטגיים, Professional Services, פרוקטי IT במודל "שלם לפי צריכה" ועוד. המסר העיקרי של מצגת היה להתחיל ולנסות להבין כמה כסף אנו משלמים בתחילת השנה להוצאות הכרחיות אלה (~60% בממוצע) ואיך ניתן לצמצם הוצאות מסוג זה ולהתחיל להעביר אותם להוצאות non-discretionary
Short overview from design to proper cost allocation of IT services / products. / Kurzer Ueberblick in die Erstellung eines IT Service Katalogs bis zur verursachergerechten Fakturierung.
[Webinar] - Using RPA to Accelerate the Benefits from Shared ServicesJK Tech
The benefits of having a shared services function are well understood but using Robotic Process Automation (RPA) to perform these services is a lesser-known fact. If you are looking to implement shared services or exploring options for improvements in this area, then this webinar will be very helpful.
Quick to implement, RPA shared services remove the need for costly integrations and achieve more than 95% accuracy of processing.
Build and Deploy RPA solution in as little as 4 weeks, to help Shared Services Functions like F&A, HR, Supply Chain, Contact Centre where BOTs take care of rule-based repetitive tasks and your team focused on critical and strategic business operations.
Listen to our thought leaders Mr. Praveen Kumar & Mr. Grant Farrell for an interactive webinar on “Using RPA to Accelerate the Benefits from Shared Services” to find out automation possibilities and how RPA BOTs can help in some of the processes like:
- Source to Pay (sourcing, procurement, invoicing, and payments).
- Employee/vendor management (onboarding, training, deployment, exists).
- Logistics (forecasting, maintenance, warehouse management, tracking).
- IT & Contact Centre (Helpdesk, Provisioning/de-provisioning, customer queries/complaints).
KEY TAKEAWAYS:
1) Automation possibilities in Shared Services across business functions (F&A, HR, Supply Chain, Contact Centre).
2) How RPA can help to automate processes 24×7 without changing the existing IT landscape?
3) How to start the RPA journey and build a team to deliver the solution?
Performance measurement and exception management in investment processingNIIT Technologies
This paper analyzes a system that monitors the complete back office operation s involved with trade processing ; evaluates robustness of processes and the efficiency of employed resources to manage the complete transaction lifecycle and yield optimum results at competitive cost. Despite significant IT investments, there is lot of room to improve at every stage of trade processing — from order initiation to settlement.
Finding Savings Solutions
in a treacherous economy
Profits don’t just happen. Organizations today are realizing they have to delve into every aspect of their operation to discover potential savings and uncover new paths to growth. Hiding in your service operation are some of the largest opportunities for improvements in productivity, performance and bottom line profits. If you’re a profit hunter, attend our free webinar and learn how to spot the service management savings within your reach.
Denodo DataFest 2016: ROI Justification in Data VirtualizationDenodo
Watch the full session: Denodo DataFest 2016 sessions: https://goo.gl/eB3lOM
There are two sides to the ROI coin. One is TCO and the other is business impact. In this session, we will explain how to justify and measure the ROI for data virtualization, and share examples of authentic business benefits realized by our key customers. If you need help justifying the investment, don't miss this session!
In this session, you will learn:
• How data virtualization is used to leverage data as a strategic asset, and to monetize data
• How to justify and measure ROI for data virtualization solutions
• Examples of business benefits realized by our key customers
This session is part of the Denodo DataFest 2016 event. You can also watch more Denodo DataFest sessions on demand here: https://goo.gl/VXb6M6
Building Value - Understanding the TCO and ROI of Apache Kafka & Confluentconfluent
For a product or service to be cost effective, it must be considered to be good value, where the benefits are worth at least what is paid for them. But how do we measure this, to prove the case? Given that value can be intangible, it can be hard to quantify and may have little relationship to cost. Added to this, the open source nature of Apache Kafka means that many companies skip the requirement to build a business case for it, until it has become mission critical and demands financial and human resources.
In this presentation, Lyndon Hedderly, Team Lead of Business Value Consulting at Confluent, will cover how Confluent works with customers to measure the business value of data streaming.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
An introduction to the cryptocurrency investment platform Binance Savings.Any kyc Account
Learn how to use Binance Savings to expand your bitcoin holdings. Discover how to maximize your earnings on one of the most reliable cryptocurrency exchange platforms, as well as how to earn interest on your cryptocurrency holdings and the various savings choices available.
Buy Verified PayPal Account | Buy Google 5 Star Reviewsusawebmarket
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Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
In the Adani-Hindenburg case, what is SEBI investigating.pptxAdani case
Adani SEBI investigation revealed that the latter had sought information from five foreign jurisdictions concerning the holdings of the firm’s foreign portfolio investors (FPIs) in relation to the alleged violations of the MPS Regulations. Nevertheless, the economic interest of the twelve FPIs based in tax haven jurisdictions still needs to be determined. The Adani Group firms classed these FPIs as public shareholders. According to Hindenburg, FPIs were used to get around regulatory standards.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Lean IT, Lean Business: A new perspective to IT cost optimization
1. Lean
IT,
Lean
Business
A
Different
Perspec5ve
To
IT
Cost
Op5miza5on
Imad
Almurib
2. IT cost 3.3% of
revenues,
4.4% of Opex*
Business process
optimization
Information
optimization
Business model
optimization
IT value
IT value
ITO360
The
Tradi5onal
Approach
to
IT
Cost
Op5miza5on
revolved
mainly
around
reducing
IT
Opex
using
standard
procurement
nego5a5ons
What:
IT
Opex
Reduc5on
How:
Procurement
Nego5a5on
Best
case
results:
less
than
1%
of
total
opex
Saving
Source:
Gartner
4. For
Real
Cost
Saving,
the
focus
should
move
from
using
Procurement
prac5ces
to
More
innova5ve
approaches
IT
has
a
unique
advantage
of
enabling
business
cost
saving
and
business
transforma5on.
5. IT
has
a
unique
advantage
of
enabling
business
cost
saving
and
business
transforma5on.
Each
“Level”
of
Cost
Op5miza5on
should
be
performed
in
several
rounds.
Round
1:
Reduce
Service
Unit
Cost
:
Supply
Domain
Round
2:
Reduce
Service
Volume
:
Demand
Domain
6. • Cost
Saving
Impact
Analysis
• IT
Asset-‐type
Budge5ng
• Vendor
Management
Prac5ces
A
Deeper
Dive
Into
the
Tools
and
Prerequisites
• VSM
(Value
Stream
Mapping)
Analysis
• VSM-‐based
Service
Based
Cos5ng
• Enterprise
Risk
Management
• Voice
of
the
Customer
•
IT
Service-‐Based
Cos5ng
•
Project
Por`olio
Management
•
Paaerns
of
Business
Ac5vi5es
(PBA)
•
IT
Pla`orm
Budge5ng
•
Run/Grow/Transform
Budge5ng
•
IT
Service
Por`olio
Management
IT
Procurement
Cost
Saving
IT
Opera5on
Cost
Savings
IT-‐Enabled
Business
Cost
Savings
IT-‐Enabled
Business
Transforma5on
7. Cost
Saving
Impact
Analysis:
A
tool
to
pick
up
the
right
cost
saving
ini5a5ve.
Opportunity
Financial
Benefit
Time
Org.
Risk
Tech.
Risk
Investment
-‐Renego5ate
Vendor
Rate
Cards
-‐
TEM
(Telecom
Expense
Management)
-‐Op5mize
Storage
&
Back-‐up
-‐Normalize
demand
-‐Reduce
Project
Scope
-‐Real-‐Time
Business
Service
Cost
Repor5ng
&
Tracking
-‐IT-‐enabled
Business
Value
Stream
op5miza5on.
Business
Digi5za5on
-‐Lean
Transforma5on
Low
Low
Low
Low
Opportuni5es
are
chosen
from
different
Cost
Op5miza5on
Levels
and
Rounds
as
examples.
Low
Moderate
Moderate
Low
Low
Moderate
Low
Low
Moderate
Moderate
Moderate
Low
Moderate
Low
Low
Moderate
Low
Hi
Low
Low
Moderate
Hi
Hi
Hi
Hi
Moderate
Moderate
Hi
Low
Moderate
Hi
Low
Low
Low
Hi
Low
Hi
Moderate
Low
Hi
Low
8. IT
Spending
%
Opera5onal
Expenses
4.4%
4.4%
IT
Spending
%
of
Revenue
3.5%
3.5%
IT
Spending
per
Employee
$13,197
$13,584
IT
Employees
%
of
Total
Employees
5.3%*
5.3%*
Run
65%
Grow
20%
Transform
15%
Contractors
20%
In-‐House
80%
IT
Capex
28%
IT
Opex
72%
Hardware
17%
Sokware
21%
Personnel
41%
Outsourcing
21%
Apps.
Dev.
19%
Apps
.Sup.
16%
Data
Center
22%
End
User
11%
Data
Network
9%
Service
Desk
7%
Voice
Network
6%
IT
Mgmt.
6%
Fin.
&
Admin.
4%
IT
Pla`orm
Budge5ng
Prac5ce
is
a
step
deeper
than
the
standard
IT
GL-‐based,
asset
budge5ng.
9. Por=olio
Model
Support
business
func5ons
that
primarily
impact
the
boaom
line.
Grow
top-‐line
revenues
and
enhance
the
reason
why
customers
choose
to
buy
its
products
or
services
enterprises
that
are
lacking
appropriate
infrastructure
and
compliance
are
likely
to
have
an
unacceptable
degree
of
risk
These
investments
represent
"good
risk"
for
the
enterprise
and
ensure
that
it
stays
ahead
of
the
compe55on
How
much
revenue
that
investments
can
deliver?
Rate
of
return?
Time
to
return?
Hard-‐dollar
cost
savings,
sok-‐dollar
produc5vity
and
cost
avoidance
in
the
financial
analysis
of
benefits
Calculated
risk
approach
to
determine
the
business
damage
from
not
making
that
investment
The
degree
to
which
success
could
create
compe55ve
advantage.
Governance
Por`olio
Management
is
a
Strategic
Control
Domain
Prac5ce
that
helps
reduce
Volumes
of
Demand
and
deal
with
more
objec5vity
with
budget
requests
and
alloca5ons
10. Paaerns
of
Business
Ac5vi5es
and
their
analysis
is
covered
in
ITIL
Service
Strategy
Life
Cycle.
PBA,
allow
several
cost
op5miza5on
ini5a5ves
Paaers
of
Business
Ac5vi5es
Op5mize
DR
assets/services
Normalize
Demand
Exploit
opportuni5es
for
cloud
IaaS
where
demand
varies
(Sandbox,
Dev
&
Test,
low
DR)
-‐Reduce
number
of
services
within
service
catalog
11. CMDB
Components
EAR
:
Enterprise
Architecture
Registry
Reference
Services
Departmental
Services
Departments
-‐
Seat
No’s
Divisions
One
Many
Value
Stream
Ver5cals
All
infrastructure
and
other
components
suppor5ng
EAR
record
Costs
maintained
at
this
level
Availability,
RPO
&
RTO
at
this
level
Enterprise
Applica5on
Registry
Entries
here
aggregate
components
from
CMDB
e.g.
“Messaging”
or
“Storage”
Costs
allocated
at
this
level
as
well
The
defini5on
of
a
service
that
can
be
used
across
mul5ple
departments
Addi5onal
costs
allocated
at
this
level
Uses
Reference
services
to
define
the
full
list
of
services
for
each
department
Addi5onal
costs
allocated
at
this
level
Value
Streams
are
categorised
as
“Core”
and
“Non-‐Core”
(to
the
business)
As
such,
a
department’s
service
cos5ng
por`olio
can
be
grouped
either
by
the
14
VSVs
-‐
or
-‐
grouped
by
“Core”
and
“Non-‐Core”
Dimensions
Measures
By
gathering
all
service
costs
at
the
level
of
Departmental
Service
(Catalogue),
we
will
be
able
to
provide
all
the
detail
at
departmental
level
but
also
summarize
service
cos5ng
at
divisional
level
or
at
Value-‐Stream
Level
Service-‐Based
Cos5ng
enables
IT
Show
back
and
IT
charge
back
that
can
change
business
spending
behavior.
More
importantly,
Service-‐Based
cos5ng
enable
Value-‐Stream-‐Based
cos5ng
which
can
help
transform
the
business.
12. IT
Service
Catalog
IT
Financial
Management
IT
Service-‐Based
Cos5ng
Value
Stream
Mapping
of
Business
Services
Real
Time
Value
Stream
Cos5ng
IT-‐Enabled
Business
Value
Stream
Op5miza5on
Lean
Business
Transforma5on
Lean
Prac5ce
ITSM
Prac5ce
The
Combina5on
of
IT
Service
Management
Prac5ces
and
Lean
Principles
give
birth
to
a
new
breed
of
Cost
Op5miza5on
and
Business
Transforma5on.
13. Summary
There
is
a
clear
line
and
significant
difference
between
cost
op5miza5on
and
cost
reduc5on.
To
cross
that
line,
the
organiza5on
must
adopt
a
new
way
of
thinking
outside
the
conven5onal
wisdom.
While,
IT-‐Enabled
Business
Cost
Saving
and
IT-‐Enabled
Business
Transforma5on
could
Save
millions
of
Dollars,
expect
this
saving
to
come
with
its
own
IT
investment.
Imad
Almurib