This document discusses IT business management and the need for IT organizations to adopt an IT business management approach. It provides an overview of key concepts in ITBM including: developing an IT cost model; allocating costs to services and business units; chargeback and showback; and using metrics for continuous improvement and benchmarking. The document also discusses how ITBM helps organizations gain transparency over IT costs, align IT with business needs, control and optimize budgets, and enable the CIO transformation.
Technology Business Management (TBM) - Achieving Digital StrategyAlex Manders
During the 2017 TBM Council Conference hosted in San Diego, CA with over 1,200 IT and Finance professionals - ISG presented on the topic of aligning IT financial management to Enterprise digital transformation initiatives. The case for IT strategy was demonstrated through augmented reality with a Client in the Public Utilities sector.
Gartner forecasts worldwide IT spend will grow by 3.1% in 2014 to $3.8 trillion, yet many IT organizations are still struggling to track IT spend, relate spend to business priorities, and measure and communicate the value created by IT for the business.
Learn how Apptio can help: http://www.Apptio.com/transparency
Today’s most *beneficial technologies include Mobile Field Service – work order management, dispatch, parts management, real time data access, signature capture, communications also includes Scheduling and Routing, Remote Product Monitoring, Forecasting & Planning, Business Intelligence.
Technology Business Management (TBM) - Achieving Digital StrategyAlex Manders
During the 2017 TBM Council Conference hosted in San Diego, CA with over 1,200 IT and Finance professionals - ISG presented on the topic of aligning IT financial management to Enterprise digital transformation initiatives. The case for IT strategy was demonstrated through augmented reality with a Client in the Public Utilities sector.
Gartner forecasts worldwide IT spend will grow by 3.1% in 2014 to $3.8 trillion, yet many IT organizations are still struggling to track IT spend, relate spend to business priorities, and measure and communicate the value created by IT for the business.
Learn how Apptio can help: http://www.Apptio.com/transparency
Today’s most *beneficial technologies include Mobile Field Service – work order management, dispatch, parts management, real time data access, signature capture, communications also includes Scheduling and Routing, Remote Product Monitoring, Forecasting & Planning, Business Intelligence.
[Whitepaper] Aberdeen Research Report: AP Invoice Management in a Networked E...Anybill
The Aberdeen Group just released their newest research report, "AP Invoice Management in a Networked Economy." The report discovered how Best-in-Class companies are leading the way toward improving both the internal and external facets of their financial operations.
Want to make creating tickets, entering time and adding notes easier? Autotask's new Incoming Email Processing service is the tool you need. Not only can customer emails be parsed neatly and automatically into tickets, it integrates email communications into your day-to-day workflow, improves response times, increases customer satisfaction, and automatically captures ticket updates, task and time entries. This session shows you how you can increase efficiency and communication with the correct configuration of this powerful, new tool.
[Presenter: Guido Frank, Autotask]
Cloud Computing, outsourcing your IT infrastructure?Rien Dijkstra
Although IT infrastructure delivers no direct business value, for many organizations information systems are tightly interwoven within the fabric of their primary processes that creates business value. The puzzle is how to source your IT and if Cloud Computing is the solution of this puzzle.
Presentation following the publication of the book 'Rightsourcing: Enabling Collaboration' ISBN 978-1481792806
The Balanced Scorecard for Green Engineering in Digital Design is emulated as we begin to Attribute Scorecard Definitions by Instance (This is the original first instance.) The Scorecard to Financial Reconciliation is explored. Some notes have been added to labor reconciliation.
A Webinar presented by Image Processing Systems and PayStream Advisors on challenges, opportunities and success factors in automating the approval of accounts payable, substituting digital workflow for manual, paper-based processes.
Gartner analysts will further discuss how to prioritise IT initiatives, while balancing the use of resources at Gartner PPM & IT Governance Summit 2011, 14-15 June in London. For more information please visit europe.gartner.com/ppm
Want to learn more about Activity Based Costing or IT Delivery Services Transparency? Would you like to better communicate your Technology Services Catalog or articulate proper chargebacks to the Business Stakeholders?
The business demands Best-in-Class Solutions with a secure and reliable infrastructures with no downtime, and now the CIO can provide a portal view with comprehensive Business Unit Dashboards and custom Data Analytics reporting.
[Whitepaper] Aberdeen Research Report: AP Invoice Management in a Networked E...Anybill
The Aberdeen Group just released their newest research report, "AP Invoice Management in a Networked Economy." The report discovered how Best-in-Class companies are leading the way toward improving both the internal and external facets of their financial operations.
Want to make creating tickets, entering time and adding notes easier? Autotask's new Incoming Email Processing service is the tool you need. Not only can customer emails be parsed neatly and automatically into tickets, it integrates email communications into your day-to-day workflow, improves response times, increases customer satisfaction, and automatically captures ticket updates, task and time entries. This session shows you how you can increase efficiency and communication with the correct configuration of this powerful, new tool.
[Presenter: Guido Frank, Autotask]
Cloud Computing, outsourcing your IT infrastructure?Rien Dijkstra
Although IT infrastructure delivers no direct business value, for many organizations information systems are tightly interwoven within the fabric of their primary processes that creates business value. The puzzle is how to source your IT and if Cloud Computing is the solution of this puzzle.
Presentation following the publication of the book 'Rightsourcing: Enabling Collaboration' ISBN 978-1481792806
The Balanced Scorecard for Green Engineering in Digital Design is emulated as we begin to Attribute Scorecard Definitions by Instance (This is the original first instance.) The Scorecard to Financial Reconciliation is explored. Some notes have been added to labor reconciliation.
A Webinar presented by Image Processing Systems and PayStream Advisors on challenges, opportunities and success factors in automating the approval of accounts payable, substituting digital workflow for manual, paper-based processes.
Gartner analysts will further discuss how to prioritise IT initiatives, while balancing the use of resources at Gartner PPM & IT Governance Summit 2011, 14-15 June in London. For more information please visit europe.gartner.com/ppm
Want to learn more about Activity Based Costing or IT Delivery Services Transparency? Would you like to better communicate your Technology Services Catalog or articulate proper chargebacks to the Business Stakeholders?
The business demands Best-in-Class Solutions with a secure and reliable infrastructures with no downtime, and now the CIO can provide a portal view with comprehensive Business Unit Dashboards and custom Data Analytics reporting.
VMworld 2013: Leveraging IT Financial Transparency to Drive TransformationVMworld
VMworld 2013
Mary Lou Alter, EMC
Brett Arnott, VMware
Learn more about VMworld and register at http://www.vmworld.com/index.jspa?src=socmed-vmworld-slideshare
ROI and Economic Value of Data VirtualizationDenodo
Watch full webinar here: https://bit.ly/3oaKSzu
Gartner has predicted that organizations using Data Virtualization will spend 40% less on data integration than those using traditional technologies. Denodo customers have experienced time-to-deliver improvements of up to 90% within their data provisioning processes and cost savings of 50% or more. Join us for this webinar to discover how Data Virtualization can help accelerate your time-to-value from data while reducing the costs at the same time. As Rod Tidwell (Cuba Gooding Jr.) said in the movie 'Jerry Maguire', "Show me the money!"
Register to attend and learn how Data Virtualization can:
- Accelerate the delivery of data to users
- Drive digital transformation initiatives
- Reduce project costs and timelines
- Quickly deliver value to your organization
As the IT footprint expands in the organization, CIOs budgets keep growing, some having multi-billion annual budgets in the case of large organizations.
CXOs require CIOs to provide cost transparency, control, as well as cost optimization and efficiency. We offer a unique combination of consulting service and an application to enhance your visibility on IT costs and ease communication.
CNA’s Journey to Workday Accounting CenterWorkday, Inc.
Learn about CNA’s journey to transform its high-volume accounting journal entries with the help of Workday Accounting Center.
This slide deck explores why CNA selected Workday, the process of going live on Workday Accounting Center, and the value CNA has gained.
The overwhelming challenges of IT infrastructure managementNIIT Technologies
CIOs are now looking at IT infrastructure management as a mean to drive business transformation. To transform the way businesses work, CIOs need responsive systems and processes to bridge the gap between operations and business. With this understanding, IT leaders need to align IT with business and manage IT infrastructure as a service model. This paper surveys the challenges service providers face in managing IT infrastructures. It also lists down solutions for the effective management of IT infrastructures.
Technology Cost Management 4D Framework: A Smarter Way to Manage IT CostsCognizant
A framework for financial services IT cost management optimization based on a 4D approach: defining business vision, documenting current state, delineating business architecture and deciding build vs. buy.
Modern IT Service Management Transformation - ITIL IndonesiaEryk Budi Pratama
Presented at Online ITIL Indonesia Webinar #5.
Content:
> Setting up the context
> Understanding holistic IT Management point of view
> IT Service Management Transformation
> Key Performance Indicator (KPI)
> IT Service Catalogue
> IT Sourcing
> Agile Incident Management
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Unlocking Productivity: Leveraging the Potential of Copilot in Microsoft 365, a presentation by Christoforos Vlachos, Senior Solutions Manager – Modern Workplace, Uni Systems
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
Communications Mining Series - Zero to Hero - Session 1DianaGray10
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
1. IT Business Management
Why Now?
Senaka Ariyasinghe
VMware
19 June 2014
AUSTRALIAN COMPUTER SOCIETY
BUSINESS SYSTEMS ARCHITECTURE
& DESIGN
2. Today we intend to cover…
2
• New IT operating models
• IT Cost Modeling concepts
• Cost allocation methodology
• Bill of IT
• Chargeback/Showback
• Continuous improvement &
benchmarking
• Cost Optimisation
• Maturity Models – from ITFM to ITBM
3. Is IT Speaking the Language of Business?
I’ll increase
sales by 6% or
$35M.
I’ll reduce
COGS by $5M
annually.
I’ll increase sales
leads 30% and generate
a pipeline of $70M.
CFO
VP Supply
Chain
VP Sales
CMO
CIO
• Sales budget
• Logistics budget
• Marketing budget
• IT budget
I have
$20M extra budget.
What can you do
for me?
I’ll build another
data center which will
give us 40% more
compute power.
4. IT and LOB Alignment – The Long View
ITTotal Cost
IT Unit Costs
$
Time
IT Demand
LOB
“I don’t
understand why
IT costs still
increasing?”
CIO/IT
1. An economic based
means to align
IT/LOB priorities
2. Ability to engage
LOB around
business value
What’s Missing?
5. Changing the Conversation
• IT finds its own savings
• IT budget enhanced
• IT shifts from KTLO to innovation
• IT is now transformational
Cost Risk while Service Quality Innovation
We’ll
reduce annual costs by
$6M, reduce risk in
outsourcing by 20%,
increase service quality
by 15% and apply
savings to a new CRM
system.
CIO
6. Can You Answer these Questions?
1. Do you really know what your services cost?
2. Are you making decisions based on facts or gut feel?
3. Do you know how your services and costs compare with
industry benchmarks?
4. Do you have a methodology and a plan to move
from where you are to where you need to be?
5. Do you know how all the pieces of IT come
together to deliver value?
6. Can you effectively capture business requirements,
deliver on them, and communicate how you’re performing?
You need a structured approach to
running the business of IT
7. IT Business Management
• Helps organisations gain transparency and control over the cost
and quality of IT services
• Helps IT organisations shift from a technology orientation to a
service broker orientation, delivering a portfolio of IT services that
align with the needs of line of business stakeholders
Gain Transparency
Align IT with the Business
Enable the CIO Transformation
Agenda
Control and Optimize IT Budget
8. ITBM Why Now?
• Running IT as a Business – from “Cost Centre” to
“Value Centre”
• New IT business models – IT as a Service
• New role of the internal IT organisation – IT Service
Broker
• Contestability Frameworks
• Doing more with less
Increasing need for transparency and control over the
costs and quality of IT services
Some compelling industry transitions & triggers driving adoption
9. Transforming IT with IT-As-A-Service
DNA, Skills, Roles &
Organizational Alignment
“Front Office” Capabilities
Service Accountabilities
Technology Breadth
Enabling Technology
Private, Hybrid, Public Clouds
End-to-End Automation
Financial Transparency
Self-Service Capabilities
A New IT Business
Model
Service Oriented
Market Driven
“P & L” Focused
Broker and Builder
10. Service Level
& Quality
Demand, Costs
& Incentives
Broker of IT Services
Service
Portfolio
Internal
IT
IT Broker Capabilities
• Cost Transparency
• Spend and Price Analysis
• Collaborative service offerings
• Service Quality and Cost Focused
• Agility
Enhancing the CIO and Operations
• Delivering internally and externally provisioned
business services
• Providing the right service at the right price for
competitive advantage
Private
Cloud
External
Vendors
Public
Cloud
Tomorrow’s IT – The Service Broker
11. Challenges Infrastructure Teams are Facing
• Offer Competitive Infrastructure, Cloud
Services
How much is my Cloud, how does it compare?
• Manage and Optimise Infrastructure &
Cloud Costs
How to manage, optimise overall Cloud cost?
• Showback Cost and Usage to Business
How can my customers benefit?
12. What is the Cost of Cloud? Cost of a VM? Email?
13. But they need to know Cloud costs in minutes…
Total cost of your
Cloud infrastructure
Cloud costs broken
down for each major
cost category
14. …and generate rate cards automatically!
Average cost each
VM that is part of
any specific service
Breakdown of what
drives the average
cost per VM
15. …and to compare costs across Clouds
Compare Private
Cloud costs to Public
Cloud for “like”
offerings
17. The VMware Approach to IT Business
Management
Communicate IT Value
in Business Language
3
Cost & Service
Optimization
2
Proactively Managing
Business Expectations
4
Bringing IT
All Together
5
360o Visibility for
Fact-based Decisions
1
18. Bit of background…ITIL v3 Service Catalogue &
IT Financial Management
email EUC
ITIL v3 recommends a 2-Tier Service
Catalogue
Business Services Catalogue
Technical Services Catalogue
Service Catalogue
ITFM components as
specified in ITIL V3
Budgeting
Accounting
Chargeback
Recovering IT costs from
business units and service
consumers
Accounting helps IT to understand
where the budget is spent
Planning for future IT investments to
support business needs
Role of IT Financial Manager (ITIL):
responsible for managing budgeting,
accounting and chargeback for the IT
service provider
19. Chargeback vs. Show back
Chargeback
“The need to understand the components of the costs of IT,
and to fund the IT organisation in the face of unexpected
demands from user departments, led to the development of
chargeback mechanisms, in which a requesting department
gets an internal bill (or "cross-charge") for the costs that are
directly associated to the infrastructure, data transfer,
application licenses, training, etc., which they generate”
Show-back
“Show-back consists of providing IT management,
departments, and corporate management with an analysis of
the IT costs due to each department, without actually cross-
charging those costs.
The pressure on the departments to limit their usage is less
direct, but awareness of the costs usually causes
department heads and senior management to question why
a department is "spending" more than another in IT.”
Source: http://en.wikipedia.org/wiki/IT_chargeback_and_showback
21. Cost Drivers and Allocation
Technical Services
Business
Services Business
Units
Drives the
costs of…
Costs are
allocated to…
Using an
allocation
method…
Storage Network
Data
Centre
email
Service
Desk HR Fin
Allocation
Methods
• Consumption/Activity
Based
• Fixed
• Percentage
Cost Drivers
• Labor
• Storage
• Network
• Facilities
• etc
Unit Cost of
Service x
No of Units
Consumed =
Service Cost
charge to the
Business Unit
22. Cost Model & Cost Analysis
Expenses
IT Organisation /
Expense Categorization
Technical Services
Business
Services
Business
Units
Organiational Cost Mgmt
Technology Costs Mgmt
Services
Cost Mgmt
Customer
Management
IT & Technology Lines of Business
Corp &
Finance
23. ITBM Automated Processes
ITBM
Cost Model
ITBM
Input Data Sources
Financial Information
General Ledger
Ad Hoc Analyses
Fixed Assets
Budget
Project Accounting
Purchase Order
Operational Information
PPM
CMDB
Product Catalog
Usage Metering
Headcount Info
IT Asset Management
Service Management
Ad Hoc Data
Outputs
Reporting
• Dashboards – CIO, CFO
• Monthly / Quarterly YTD
reporting
• Service Cost
Chargeback / Showback
Analytics
• What-if Analysis
• Benchmarking
• TCO
• Unit Cost Analysis
• Cost Reduction Opportunity
Identification
Database, Flat File, Web Form adaptors for ETL
25. CIO Dashboard
Summary
State of budget
Cost by IT ServicesDetailed, in context
drill down capabilities
Observation Engine
Automatic selection of
major variances
26. CFO of IT Dashboard
Over-under recovery
perspective
CFO Dashboard
27. IT Statement/Bill of IT
“Bill-of-IT” views for
each Line-of-Business
or Department
by each major service
28. Gartner’s Six Pillars of Effective IT Financial Transparency
To run IT as a Business…effective IT financial transparency
is needed
Gaining full financial transparency requires new organisational capabilities
beyond IT budgeting…
30. Journey to “IT Service Broker”- Evolving Role of ITFM
Private Cloud Costing & Basic
Benchmarking
Enterprise Cost Model & Bill of
IT
Service Quality Management &
Compliance Reporting
Modeling & Forecasting
+3m +6m +12m +18-24m
• Organisations transitioning into a “Service Broker”
model will need to evolve their IT financial
management maturity in measured steps through
their transformation journey
• New capability and skills must be acquired – and
processes & tools must be in place that can
provide enterprise-wide service cost/service
quality visibility & improvements
Maturity
2 – fact based decision to manage your biz your way
5 – think of new supply chain
add quality to costs
We see the new role of IT as a broker of IT services. This is a transformation for most enterprise IT organizations – whether you want to use that word or not.
The new role of IT is to stand up and compete against the third party service providers trying to win your customers. To win your business, from the business you work for.
Central to this new role is defining what services you want to offer, at what price, understanding those prices can be loss leaders or highly profitable – you can use them to shape demand, and you can use them to take costs out of IT through promoting lower costs services or cutting underutilized or high cost services.
A services orientation makes answering the question: Where can I take costs out of IT? – much easier to answer.
With this change the CIO and IT’s role expands - from managing technology and silos to managing the delivery of a portfolio of services at the right price for competitive advantage – and to keep your customer. Whether you outsource a portion of a service or a service entirely – should be up to you.
One definition of IT Service Broker: IT Service Brokers will quickly and objectively source an optimal IT solution that delivers differentiating, flexible and high-quality services at competitive market rates. The role of the IT Service Broker is designed to remove mundane and tedious tasks so that executives can focus valuable time and efforts on strategic and business-oriented programs. Unlike traditional management consulting, the goal of an IT Service Broker is to deliver high-quality results in short periods of time to minimize expense. To use a real-world example, many organizations evaluate market choices with regards to e-mail administration and support. An IT Service Broker can evaluate both internal and external e-mail support options, and recommend a tailored solution based upon architect-supplied business requirements. A professional IT Service Broker will assess and provide recommendations for services in a fraction of the time at significantly less cost than traditional IT sourcing processes. Moreover, by relying on free market principals, IT Service Brokers have the latitude to select solutions that will fast-forward technology adoption along with implementing flexible and favorable business terms.
The ITBM solution is a platform that automatically collects and validates disparate data in ONE location for analysis and insight. The CIO Dashboard provides at a glance views for all costs and services by multiple dimensions.
CIO dashboard:
Focused on Cost, Budget and Forecast (when available)
Provides both a YTD trend and a monthly view
Focus on top Services provided, as well as top IT Cost centers
CapEx/OpEx, Expenses etc available as Additional Reports
With 8.0, we now have a new set of dashboards aimed at specific personas, answering the top questions each persona is most interested in. Additional framelets are available for easy customization.
CFO of IT dashboard
In addition to Cost vs. Budget, Focused on Recovery
Recovery by line of business
Recovery by Service
With a detailed breakdown of the price for IT, business units can understand the link between their IT consumption and IT costs, to predict and, ultimately, influence them.
Share US State case study. (go to ITBM Vault page for anonymous case study)